Insureful Shipping Protection
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Does not let me setup. In Configuration Wizard there are 3 Steps, Setup Insurance Plan, Finish Setup, and Enable. Per the Guide once I create an Insurance Plan and click the Next button it should take me to Step 2 - Finish Setup ... but it doesn't .. just stays on the Step 1.
Thank you for bringing this to our attention, and we’re sorry you experienced this issue during setup. This is not the experience we want for our users. Our support team would be happy to check your configuration and help you complete the setup.
Amazing service. Quick reply and took action swiftly. Solved my issue that I spend hours trying to fix. So helpful!
Thank you so much for your kind feedback! We’re glad we could respond quickly and resolve the issue for you. Your appreciation means a lot to our team, and we’re always happy to help!
We added Insureful to Amaluna Vogue mainly to reduce headaches from lost and damaged parcels — and it's done exactly that. Customers happily add the protection at checkout, claims are simple, and we've turned a support problem into extra peace of mind for buyers (and a small revenue stream for us). What impressed me most was the support team: quick, patient, and they configured everything to fit our checkout perfectly. It just works quietly in the background. Exactly what a shipping protection app should be.
Customer service, particularly Rajan is extremely helpful! He helped us get the app working when we were having an issue during installation. Super friendly and knowlegeable, easy to work with!
Thank you so much for your kind review! We’re happy to hear that Rajan was able to help you with the installation issue and get the app working smoothly. Our team always aims to provide friendly, knowledgeable, and quick support. We truly appreciate your feedback and support!
It is a pleasure to work with the friendly team at Centous (the makers of Insureful). The team is responsive, knowledgeable and takes great care of its customers. We are very pleased with this app and love the helpful and friendly team of Shubh and Rajan. Highly recommended. Sam @ Fun Foods Canada https://funfoods.ca
Thank you so much, Sam! We’re really happy to hear that you’re pleased with Insureful and our support. It’s been a pleasure working with you and the Fun Foods Canada team. We truly appreciate your recommendation.
we installed the app and scheduled a meeting to understand how to set up the system as we have a very large store with thousand of products and orders a month, the time for the meeting was 10:30 PM as the support team does not work on USA time.... WHATCH THIS... even after getting an email reminding us of the meeting NOBODY SHOWED UP, so we had to overpay our team to attend a meeting where the support and customer service did not even care to show up, cancel or reschedule... this tell you EVERYTHING YOU NEED TO KNOW ABOUT THIS APP AND COMPANY...
We sincerely apologize for missing the scheduled meeting and for the inconvenience caused to your team. This was due to an internal coordination issue on our side, and we completely understand your frustration. This is not the experience we want our customers to have. We truly value your time and would appreciate another opportunity to assist you properly with the setup for your store. Again, we are very sorry for the inconvenience caused.
The app is perfect. It does exactly what I want and the customer support is good and quick. Reccomend this.
Thank you so much for your kind words and support! 😊 We’re really happy to hear the app is doing exactly what you needed and that our support team could assist you quickly. Your recommendation truly means a lot to us and motivates our team to keep improving the app and experience for all merchants. Thanks again for being part of our journey! 🚀
Great app and support from Dev. Highly recommended.
Thank you so much for your kind words and support! 😊 We’re really happy to hear that you’re enjoying the app and had a great experience with our support team. If you ever need any assistance or have feature suggestions, we’re always here to help.
Centous helped me obtain a trial version of this software at a discounted price. The overall experience was very smooth, and my customers were willing to pay for the shipping protection fee for this.
Good app and support help me to setup everything, thank you
Great Company, Great Service
Customer service is very helpful! Quick and responsive, didn't need to wait for an email. They were able to help with my problem too.
Excellent and swift support team. Apps works very good on all our stores. Highly Recommend it.
Thank you so much for your kind feedback! We’re really glad to hear that the app is working well across all your stores. Our team always strives to provide fast and reliable support. If you ever need assistance or have suggestions for improvements, we’re always here to help.
Easy to use, customer service is prompt with responses and we think it is a great addition to our Online store.
Works great so far and customizable. Very helpful customer service, quick to reply and help me implement. Thanks!
Fantastic service and efficient.
Great help and service AAA+++
Great customer service, solve my issue quickly!
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