Insureful Shipping Protection
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we installed the app and scheduled a meeting to understand how to set up the system as we have a very large store with thousand of products and orders a month, the time for the meeting was 10:30 PM as the support team does not work on USA time.... WHATCH THIS... even after getting an email reminding us of the meeting NOBODY SHOWED UP, so we had to overpay our team to attend a meeting where the support and customer service did not even care to show up, cancel or reschedule... this tell you EVERYTHING YOU NEED TO KNOW ABOUT THIS APP AND COMPANY...
We sincerely apologize for missing the scheduled meeting and for the inconvenience caused to your team. This was due to an internal coordination issue on our side, and we completely understand your frustration. This is not the experience we want our customers to have. We truly value your time and would appreciate another opportunity to assist you properly with the setup for your store. Again, we are very sorry for the inconvenience caused.
The app is perfect. It does exactly what I want and the customer support is good and quick. Reccomend this.
Thank you so much for your kind words and support! 😊 We’re really happy to hear the app is doing exactly what you needed and that our support team could assist you quickly. Your recommendation truly means a lot to us and motivates our team to keep improving the app and experience for all merchants. Thanks again for being part of our journey! 🚀
Great app and support from Dev. Highly recommended.
Thank you so much for your kind words and support! 😊 We’re really happy to hear that you’re enjoying the app and had a great experience with our support team. If you ever need any assistance or have feature suggestions, we’re always here to help.
Centous helped me obtain a trial version of this software at a discounted price. The overall experience was very smooth, and my customers were willing to pay for the shipping protection fee for this.
Good app and support help me to setup everything, thank you
Great Company, Great Service
Customer service is very helpful! Quick and responsive, didn't need to wait for an email. They were able to help with my problem too.
Excellent and swift support team. Apps works very good on all our stores. Highly Recommend it.
Thank you so much for your kind feedback! We’re really glad to hear that the app is working well across all your stores. Our team always strives to provide fast and reliable support. If you ever need assistance or have suggestions for improvements, we’re always here to help.
Easy to use, customer service is prompt with responses and we think it is a great addition to our Online store.
Works great so far and customizable. Very helpful customer service, quick to reply and help me implement. Thanks!
Fantastic service and efficient.
Great help and service AAA+++
Great customer service, solve my issue quickly!
Great app and excellent support! We used Insureful to add shipping insurance and needed help fixing a UX/UI issue on our checkout page. Their team was very responsive and resolved everything quickly. The app is now working perfectly, and we’ve already received insured orders. Highly recommend for anyone looking for a reliable shipping insurance solution with great customer support.
Great app with phenomenal customer service. Highly recommend.
I reached out to support to help after I changed something I shouldn't have they were great and fixed my error!
This app’s features basically meet my needs, and its customer service has been very helpful. I’m looking forward to seeing how it performs in durther use.
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