Insureful Shipping Protection
The reviews for this Shopify app are quite polarized, with a mix of positive and negative feedback. On the positive side, many users praised the app for its functionality and ease of use, highlighting the excellent customer service and quick support provided by the development team. Customers appreciated the responsiveness of the support team in resolving issues and customizing the app to meet their specific needs. Additionally, the app was commended for its features like shipping protection and seamless integration into online stores. However, on the negative side, there were complaints about missed support meetings, lack of accountability, and issues with live theme safety. Some users reported significant revenue losses due to changes made by the support team without proper approval, leading to a drop in conversion rates.
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we installed the app and scheduled a meeting to understand how to set up the system as we have a very large store with thousand of products and orders a month, the time for the meeting was 10:30 PM as the support team does not work on USA time.... WHATCH THIS... even after getting an email reminding us of the meeting NOBODY SHOWED UP, so we had to overpay our team to attend a meeting where the support and customer service did not even care to show up, cancel or reschedule... this tell you EVERYTHING YOU NEED TO KNOW ABOUT THIS APP AND COMPANY...
We sincerely apologize for missing the scheduled meeting and for the inconvenience caused to your team. This was due to an internal coordination issue on our side, and we completely understand your frustration. This is not the experience we want our customers to have. We truly value your time and would appreciate another opportunity to assist you properly with the setup for your store. Again, we are very sorry for the inconvenience caused.
The app is perfect. It does exactly what I want and the customer support is good and quick. Reccomend this.
Thank you so much for your kind words and support! 😊 We’re really happy to hear the app is doing exactly what you needed and that our support team could assist you quickly. Your recommendation truly means a lot to us and motivates our team to keep improving the app and experience for all merchants. Thanks again for being part of our journey! 🚀
Great app and support from Dev. Highly recommended.
Thank you so much for your kind words and support! 😊 We’re really happy to hear that you’re enjoying the app and had a great experience with our support team. If you ever need any assistance or have feature suggestions, we’re always here to help.
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