Insureful Shipping Protection
The Insureful app has received a mix of positive and negative reviews from users. Positive aspects highlighted in the reviews include excellent customer service, quick and responsive support, ease of setup, helpful and knowledgeable support team, and the app's ability to provide shipping protection for customers. Users appreciated the responsiveness of the support team, particularly mentioning Rajan as being extremely helpful and efficient. The app was praised for its functionality in offering shipping insurance and its seamless integration into Shopify stores. Additionally, users found the app to be customizable and user-friendly, making it a valuable addition to their online stores.
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Easy set-up and helpful support. Seems like it will work well.
Thank you for your kind review! We’re glad the setup was easy and our support team could help. We’re here whenever you need us!
Great little app. Had some issues with getting things going properly and Rajan had me up and running in no time.
Thank you for your kind words! We’re glad Rajan helped you get up and running quickly. We’re always here if you need anything!
Fantastic App. Does very well for us. Best in the market at helping with claims!!
Thank you for the fantastic review! We’re delighted the app is working well for you and making claims easier to manage.
it barely works. customers add to cart and it doesn't actually add to cart. waste of money and time. customer live chat also does not work. it's a scam
We’re sorry to hear about your experience. We take concerns like this seriously and want to help resolve the add-to-cart issue as quickly as possible. Our support team operates in a different time zone, so live chat may not have been available when you contacted us. However, we have already sent you multiple emails requesting the information needed to investigate the issue and are still awaiting your response. Please reply to our latest email with your store details and any examples of the issue. Once received, our technical team will review it promptly and work with you toward a resolution. We are a legitimate Shopify app provider and remain committed to supporting our merchants. We look forward to hearing from you.
We installed this app to help mitigate the costs associated with damaged and lost parcels. Rajan was extremely responsive and helpful throughout the setup process, taking the time to configure the app to meet our specific requirements. The setup was smooth, and the support we received was excellent. We’re very happy with the experience so far and would highly recommend both the app and the level of customer service provided.
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