Insureful Shipping Protection
Overall, the reviews are strongly positive, with most merchants praising the app’s ease of setup, smooth integration, and especially the responsiveness and helpfulness of the support team. Many reviewers mention Rajan and the broader support staff by name, describing them as quick, knowledgeable, patient, and willing to customize the app or fix issues promptly. Users also like that the app helps them offer shipping protection, reduce losses from damaged or lost parcels, and even generate extra revenue, with several saying it works well, is customizable, and fits their store needs. That said, there are a few serious negative reviews that point to reliability and implementation concerns. Some merchants report the app not working correctly during setup, cart issues, live chat failures, or problems with the configuration wizard getting stuck. A few reviews also describe poor support experiences, including missed meetings and concerns about changes being pushed to live themes without approval, which led to lost revenue in one case. There are also complaints about pricing/variant behavior for percentage-based protection and limitations tied to Shopify checkout functionality. In short, the app is widely appreciated for support and usefulness, but a small number of users experienced significant technical and process-related problems.
Review RSS feed
Easy set-up and helpful support. Seems like it will work well.
Thank you for your kind review! We’re glad the setup was easy and our support team could help. We’re here whenever you need us!
Great little app. Had some issues with getting things going properly and Rajan had me up and running in no time.
Thank you for your kind words! We’re glad Rajan helped you get up and running quickly. We’re always here if you need anything!
Fantastic App. Does very well for us. Best in the market at helping with claims!!
Thank you for the fantastic review! We’re delighted the app is working well for you and making claims easier to manage.
it barely works. customers add to cart and it doesn't actually add to cart. waste of money and time. customer live chat also does not work. it's a scam
We’re sorry to hear about your experience. We take concerns like this seriously and want to help resolve the add-to-cart issue as quickly as possible. Our support team operates in a different time zone, so live chat may not have been available when you contacted us. However, we have already sent you multiple emails requesting the information needed to investigate the issue and are still awaiting your response. Please reply to our latest email with your store details and any examples of the issue. Once received, our technical team will review it promptly and work with you toward a resolution. We are a legitimate Shopify app provider and remain committed to supporting our merchants. We look forward to hearing from you.
We installed this app to help mitigate the costs associated with damaged and lost parcels. Rajan was extremely responsive and helpful throughout the setup process, taking the time to configure the app to meet our specific requirements. The setup was smooth, and the support we received was excellent. We’re very happy with the experience so far and would highly recommend both the app and the level of customer service provided.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.