Insureful Shipping Protection
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the team, particularly individuals like Rajan and Shubh. Customers appreciate the responsiveness, knowledge, and helpfulness of the support team. The app itself is praised for being easy to use, customizable, and effective in adding shipping protection and insurance to online stores. However, there are a few negative reviews that mention issues with scheduled meetings not being attended, changes being made without approval, and some technical issues with the app's functionality.
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Customer service, particularly Rajan is extremely helpful! He helped us get the app working when we were having an issue during installation. Super friendly and knowlegeable, easy to work with!
Thank you so much for your kind review! We’re happy to hear that Rajan was able to help you with the installation issue and get the app working smoothly. Our team always aims to provide friendly, knowledgeable, and quick support. We truly appreciate your feedback and support!
It is a pleasure to work with the friendly team at Centous (the makers of Insureful). The team is responsive, knowledgeable and takes great care of its customers. We are very pleased with this app and love the helpful and friendly team of Shubh and Rajan. Highly recommended. Sam @ Fun Foods Canada https://funfoods.ca
Thank you so much, Sam! We’re really happy to hear that you’re pleased with Insureful and our support. It’s been a pleasure working with you and the Fun Foods Canada team. We truly appreciate your recommendation.
we installed the app and scheduled a meeting to understand how to set up the system as we have a very large store with thousand of products and orders a month, the time for the meeting was 10:30 PM as the support team does not work on USA time.... WHATCH THIS... even after getting an email reminding us of the meeting NOBODY SHOWED UP, so we had to overpay our team to attend a meeting where the support and customer service did not even care to show up, cancel or reschedule... this tell you EVERYTHING YOU NEED TO KNOW ABOUT THIS APP AND COMPANY...
We sincerely apologize for missing the scheduled meeting and for the inconvenience caused to your team. This was due to an internal coordination issue on our side, and we completely understand your frustration. This is not the experience we want our customers to have. We truly value your time and would appreciate another opportunity to assist you properly with the setup for your store. Again, we are very sorry for the inconvenience caused.
The app is perfect. It does exactly what I want and the customer support is good and quick. Reccomend this.
Thank you so much for your kind words and support! 😊 We’re really happy to hear the app is doing exactly what you needed and that our support team could assist you quickly. Your recommendation truly means a lot to us and motivates our team to keep improving the app and experience for all merchants. Thanks again for being part of our journey! 🚀
Great app and support from Dev. Highly recommended.
Thank you so much for your kind words and support! 😊 We’re really happy to hear that you’re enjoying the app and had a great experience with our support team. If you ever need any assistance or have feature suggestions, we’re always here to help.
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