Insureful Shipping Protection
The reviews for the Insureful Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses, helpfulness, and efficiency of the support team in resolving issues and customizing the app to fit their needs. The app itself is praised for its functionality, ease of use, and ability to generate additional revenue through shipping protection. However, there are a few negative reviews that mention issues with setup, lack of support during scheduled meetings, and concerns about changes being made to live themes without approval, leading to lost revenue for some users.
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Does not let me setup. In Configuration Wizard there are 3 Steps, Setup Insurance Plan, Finish Setup, and Enable. Per the Guide once I create an Insurance Plan and click the Next button it should take me to Step 2 - Finish Setup ... but it doesn't .. just stays on the Step 1.
Thank you for bringing this to our attention, and we’re sorry you experienced this issue during setup. This is not the experience we want for our users. Our support team would be happy to check your configuration and help you complete the setup.
Amazing service. Quick reply and took action swiftly. Solved my issue that I spend hours trying to fix. So helpful!
Thank you so much for your kind feedback! We’re glad we could respond quickly and resolve the issue for you. Your appreciation means a lot to our team, and we’re always happy to help!
We added Insureful to Amaluna Vogue mainly to reduce headaches from lost and damaged parcels — and it's done exactly that. Customers happily add the protection at checkout, claims are simple, and we've turned a support problem into extra peace of mind for buyers (and a small revenue stream for us). What impressed me most was the support team: quick, patient, and they configured everything to fit our checkout perfectly. It just works quietly in the background. Exactly what a shipping protection app should be.
Customer service, particularly Rajan is extremely helpful! He helped us get the app working when we were having an issue during installation. Super friendly and knowlegeable, easy to work with!
Thank you so much for your kind review! We’re happy to hear that Rajan was able to help you with the installation issue and get the app working smoothly. Our team always aims to provide friendly, knowledgeable, and quick support. We truly appreciate your feedback and support!
It is a pleasure to work with the friendly team at Centous (the makers of Insureful). The team is responsive, knowledgeable and takes great care of its customers. We are very pleased with this app and love the helpful and friendly team of Shubh and Rajan. Highly recommended. Sam @ Fun Foods Canada https://funfoods.ca
Thank you so much, Sam! We’re really happy to hear that you’re pleased with Insureful and our support. It’s been a pleasure working with you and the Fun Foods Canada team. We truly appreciate your recommendation.
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