Interakt ‑ WhatsApp Marketing
Automate WhatsApp for sales, marketing & support
Rating
4.1
feedback
192
chart
#2,548
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
2%
-
Less than a month
7%
-
Less than a year
19%
-
More than a year
9%
Reviews Summary
Interakt, a Shopify App for WhatsApp marketing and customer communication, has received a mix of positive and negative reviews. The positive aspects highlighted by users include excellent customer support, quick issue resolution, seamless WhatsApp integration, efficient automation features, and user-friendly interface. Users appreciated the prompt assistance from the Interakt team, especially mentioning specific team members who provided exceptional support. The app was praised for its ability to streamline business communication, improve customer engagement, and increase sales through automated messages and catalog sharing on WhatsApp. Additionally, users found the platform helpful in managing customer queries, enhancing customer trust, and simplifying tasks.
Highlights
Review RSS Feed
All reviews
Feb. 7, 2026
Useless support. Guys i would not recommend any such app where getting customer support is a big task. I have wasted so much of my time on this app for setting up but there is no proper support from the app. Creating a simple ticket is a task. I would better opt for Wati which might be lil expensive but have better support
Feb. 7, 2026
Superb Support, the team is extremely helpfull for campaign creations etc...
Feb. 5, 2026
Feb. 4, 2026
If I could rate Interakt below zero, I genuinely would. From day one, their Indian sales team tried to push a $432/year plan on me for an app I never even got to properly use. They held a charge, and because I refused to pay for something I did not use, my shopify website was suspended. Yes - my entire Shopify store, just because of an app subscription I never agreed to continue. I had to escalate this nightmare to Shopify Support, who thankfully stepped in and fixed the mess Interakt created. Fast forward one year later, and unbelievably, I receive an email from Shopify saying I now owe another $432 for Interakt’s “renewal.” A renewal for a service I never used, never renewed, and never wanted in the first place. Absolutely ridiculous. I reached out to Interakt again, hoping this could be sorted out quickly. Instead, I was met with one of the most unprofessional support interactions I’ve ever experienced. Rude, unhelpful, dismissive - the complete opposite of what any paying customer should deal with. The chat was handled by [email protected], and before I could even finish explaining my issue, she closed the chat. Just like that. No help. No resolution. Nothing. At this point, I am convinced: Please do not fall for this company. Their sales tactics are aggressive, their billing practices make no sense, and their support is shockingly unprofessional. There are plenty of apps out there - just avoid this one unless you’re prepared for stress, confusion, and unexpected charges.
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