Interakt ‑ WhatsApp Marketing

March 31, 2026

No implementation team, DIY, Full of Bugs, Developer Needed at all times, Agentic AI is pathetic, Unnecessary complex dashboard and features. Would never Recommend.

March 18, 2026

Title: Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users) Review: This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools. One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding. Interakt Free Trial & Pricing — Important Clarification During onboarding, Interakt highlights: 14-day free trial Around ₹400 worth of free credits At first glance, this creates the impression that the platform can be used freely during the trial period. However, based on my experience: The credits may be free But the plan itself (e.g., Growth plan) may still be chargeable immediately This is a very important distinction. The difference between: Free credits Free plan usage is not always clearly emphasized during assisted onboarding. Interakt Onboarding Experience During the onboarding call: The team guided me through setup Helped select a plan Encouraged moving forward quickly However, it was not clearly and explicitly stated that: The selected plan was not part of the free trial Charges would apply immediately Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase. Key Issue: Perception vs Reality To be fair: The pricing information may exist within the platform The structure is technically defined However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making. This is where confusion can happen. Advice for Future Interakt Users If you are considering Interakt for: WhatsApp automation Shopify integration Razorpay integration Please make sure you: ✔ Confirm these things clearly: Is the selected plan part of the free trial? When exactly will billing start? What is included in “free credits”? ✔ Best practices: Get everything in writing (email or dashboard) Do not rely only on onboarding calls Ask explicitly: “Will I be charged immediately for this plan?” Final Thoughts This review is not to make any legal allegation. However, it is important to understand that: User perception during onboarding can differ from actual billing structure Especially when: Free trial messaging is present Credits are shown Setup is guided via calls Being aware of this distinction can help you make a more informed decision. Summary (Quick Take) Interakt platform: Useful for WhatsApp automation Pricing clarity: Needs careful attention Free trial: Limited to specific plans Credits ≠ Free plan usage Recommendation: Verify everything before proceeding

March 9, 2026

Extremely disappointing experience with Interakt. Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41). To make matters worse, the platform then showed two different subscriptions on the same account: Growth Plan under Sell on WhatsApp Starter Plan under WhatsApp Marketing Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service. We raised a support ticket immediately. It has now been several days with no resolution. The only response we received was: "We are checking internally." Meanwhile: Our automations stopped working Our WhatsApp marketing campaigns were disrupted Our billing is incorrect And there is no urgency from the support team For a platform that positions itself as a critical business tool, this level of support is unacceptable. When a company’s marketing infrastructure breaks, days of delay is not acceptable. If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform. Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.

March 3, 2026

worst customer support ever, please do not use this app it will be a waste of money for everyone out there.

Feb. 23, 2026

I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance. the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively. I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription. Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles. This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally. Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust. Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.

Feb. 14, 2026

The customer support is plain crap! They have an ai bot that just keep saying nobody is available to chat. when i places a call back request 3 days ago for simply disconnecting my whatsapp number, i got a call and the person said they have done it. Its been 3 days the number is yet not disconnected and i am stuck with a stupid bot giving same replies and no way to connect to an actual person who can help me. Really disappointing experience. Any founder who is serious about your marketing timelines please avoid this app at all costs!

Feb. 7, 2026

Useless support. Guys i would not recommend any such app where getting customer support is a big task. I have wasted so much of my time on this app for setting up but there is no proper support from the app. Creating a simple ticket is a task. I would better opt for Wati which might be lil expensive but have better support

Feb. 4, 2026

If I could rate Interakt below zero, I genuinely would. From day one, their Indian sales team tried to push a $432/year plan on me for an app I never even got to properly use. They held a charge, and because I refused to pay for something I did not use, my shopify website was suspended. Yes - my entire Shopify store, just because of an app subscription I never agreed to continue. I had to escalate this nightmare to Shopify Support, who thankfully stepped in and fixed the mess Interakt created. Fast forward one year later, and unbelievably, I receive an email from Shopify saying I now owe another $432 for Interakt’s “renewal.” A renewal for a service I never used, never renewed, and never wanted in the first place. Absolutely ridiculous. I reached out to Interakt again, hoping this could be sorted out quickly. Instead, I was met with one of the most unprofessional support interactions I’ve ever experienced. Rude, unhelpful, dismissive - the complete opposite of what any paying customer should deal with. The chat was handled by [email protected], and before I could even finish explaining my issue, she closed the chat. Just like that. No help. No resolution. Nothing. At this point, I am convinced: Please do not fall for this company. Their sales tactics are aggressive, their billing practices make no sense, and their support is shockingly unprofessional. There are plenty of apps out there - just avoid this one unless you’re prepared for stress, confusion, and unexpected charges.

Jan. 28, 2026

Worst Support

Nov. 26, 2025

This is third-class support; whenever an issue comes up, it doesn’t get resolved for an entire week.

Nov. 20, 2025

very very sleepy customer service, and not user friendly at all, also poor documentation. refund please !

Oct. 22, 2025

There has been absolutely no help from Interakt. The customer service is the worst I have come across. The payments are not going through from over 2 months and we have been requesting them to cancel the subscription, only to hear silence. Extremely bad way oof doing business

Feb. 9, 2026

I strongly recommend not taking Interakt for WhatsApp marketing. Their service is worst of the worst. I took a paid subscription, but for the last 2 months I haven’t been able to do marketing because Interakt keeps rejecting my templates. The shocking part is: they reject even the inbuilt templates that Interakt itself provides. So basically, Interakt makes templates and Interakt itself rejects them then what is the use? When I complained, they activated 2 templates, but even after that marketing still doesn’t work. Another error keeps coming like “no data / no details”, and campaigns don’t run. I have been raising issues for a long time, but no proper response, no solution. I wasted money + more than money, my time due to their poor support and broken system. Conclusion: Don’t waste your time and money. Choose another WhatsApp marketing provider.

July 31, 2025

App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care Sales team is only promising on Sales...and soon after you pay, they divert you to other departments

May 12, 2025

why you are charging subscription fees even after uninstalling your app and sent google form as well. as i have received the email from you that you are not going to charge. This is not a fair practice refund my money asap. Worst experience so far refund my money

May 9, 2025

Worst app. worst support team. Team is highly inefficient and dont know the setup process and have failed miserably. Due to their misunderstanding our website is not at stake. Dont opt for this at any condition

April 24, 2025

WORSE ever, i cancelled my subscription on jan 9th, it did not work for 45 days for which they refused to refund. BUT BUT BUT, they did not guide to uninstall the app from shopify and later charged for 4 months, when i confronted them, they refused to refund. I cancelled the subscription on their dashboard with their customer suport on call. DONT FALL FOR THIS SCAM. BETTER TO GET SHIPROCKET ENGAGE, they charge per msg instead of monthly scams like this

April 24, 2025

Dear Interakt Team, We are writing to formally express our concern regarding the recent experience with your service integration on our Shopify store. Despite our interest in using Interakt, we faced multiple technical issues from the beginning, including incomplete setup and delayed response times from your system. This has significantly affected our onboarding experience, and as a result, we decided to cancel the service within a week of installation. The cancellation was purely based on service inefficiencies and not due to any fault on our part. However, we are now receiving communication from your team in a pressuring tone, which is not appreciated, especially given the circumstances. Kindly understand that we did not receive the level of service promised and should not be liable for any charges when the setup was never fully functional. We request you to: Confirm the cancellation of the service without any further charges. Stop any further communication that includes undue pressure or inappropriate tone. Share a written confirmation that no charges will be levied going forward. We hope this matter can be resolved professionally and amicably. Regards, Naveen Chandra Chava Kotson Mattress [email protected]

April 21, 2025

ver bad

April 10, 2025

7th March Feedback: very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own. Adding my comment on 10th April: Status quo. No change. The support team is unqualified and untrained. They don't know how to set up what they have assured/sold. Attention prospective buyers: don't fall for their promos on: "Click to what's app Meta Ads". There is an issue and they don't have a solution.