Interakt ‑ WhatsApp Marketing

Feb. 7, 2026

Useless support. Guys i would not recommend any such app where getting customer support is a big task. I have wasted so much of my time on this app for setting up but there is no proper support from the app. Creating a simple ticket is a task. I would better opt for Wati which might be lil expensive but have better support

Feb. 4, 2026

If I could rate Interakt below zero, I genuinely would. From day one, their Indian sales team tried to push a $432/year plan on me for an app I never even got to properly use. They held a charge, and because I refused to pay for something I did not use, my shopify website was suspended. Yes - my entire Shopify store, just because of an app subscription I never agreed to continue. I had to escalate this nightmare to Shopify Support, who thankfully stepped in and fixed the mess Interakt created. Fast forward one year later, and unbelievably, I receive an email from Shopify saying I now owe another $432 for Interakt’s “renewal.” A renewal for a service I never used, never renewed, and never wanted in the first place. Absolutely ridiculous. I reached out to Interakt again, hoping this could be sorted out quickly. Instead, I was met with one of the most unprofessional support interactions I’ve ever experienced. Rude, unhelpful, dismissive - the complete opposite of what any paying customer should deal with. The chat was handled by [email protected], and before I could even finish explaining my issue, she closed the chat. Just like that. No help. No resolution. Nothing. At this point, I am convinced: Please do not fall for this company. Their sales tactics are aggressive, their billing practices make no sense, and their support is shockingly unprofessional. There are plenty of apps out there - just avoid this one unless you’re prepared for stress, confusion, and unexpected charges.

Jan. 28, 2026

Worst Support

Nov. 26, 2025

This is third-class support; whenever an issue comes up, it doesn’t get resolved for an entire week.

Nov. 20, 2025

very very sleepy customer service, and not user friendly at all, also poor documentation. refund please !

Oct. 22, 2025

There has been absolutely no help from Interakt. The customer service is the worst I have come across. The payments are not going through from over 2 months and we have been requesting them to cancel the subscription, only to hear silence. Extremely bad way oof doing business

Feb. 9, 2026

I strongly recommend not taking Interakt for WhatsApp marketing. Their service is worst of the worst. I took a paid subscription, but for the last 2 months I haven’t been able to do marketing because Interakt keeps rejecting my templates. The shocking part is: they reject even the inbuilt templates that Interakt itself provides. So basically, Interakt makes templates and Interakt itself rejects them then what is the use? When I complained, they activated 2 templates, but even after that marketing still doesn’t work. Another error keeps coming like “no data / no details”, and campaigns don’t run. I have been raising issues for a long time, but no proper response, no solution. I wasted money + more than money, my time due to their poor support and broken system. Conclusion: Don’t waste your time and money. Choose another WhatsApp marketing provider.

July 31, 2025

App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care Sales team is only promising on Sales...and soon after you pay, they divert you to other departments

May 12, 2025

why you are charging subscription fees even after uninstalling your app and sent google form as well. as i have received the email from you that you are not going to charge. This is not a fair practice refund my money asap. Worst experience so far refund my money

May 9, 2025

Worst app. worst support team. Team is highly inefficient and dont know the setup process and have failed miserably. Due to their misunderstanding our website is not at stake. Dont opt for this at any condition

April 24, 2025

WORSE ever, i cancelled my subscription on jan 9th, it did not work for 45 days for which they refused to refund. BUT BUT BUT, they did not guide to uninstall the app from shopify and later charged for 4 months, when i confronted them, they refused to refund. I cancelled the subscription on their dashboard with their customer suport on call. DONT FALL FOR THIS SCAM. BETTER TO GET SHIPROCKET ENGAGE, they charge per msg instead of monthly scams like this

April 24, 2025

Dear Interakt Team, We are writing to formally express our concern regarding the recent experience with your service integration on our Shopify store. Despite our interest in using Interakt, we faced multiple technical issues from the beginning, including incomplete setup and delayed response times from your system. This has significantly affected our onboarding experience, and as a result, we decided to cancel the service within a week of installation. The cancellation was purely based on service inefficiencies and not due to any fault on our part. However, we are now receiving communication from your team in a pressuring tone, which is not appreciated, especially given the circumstances. Kindly understand that we did not receive the level of service promised and should not be liable for any charges when the setup was never fully functional. We request you to: Confirm the cancellation of the service without any further charges. Stop any further communication that includes undue pressure or inappropriate tone. Share a written confirmation that no charges will be levied going forward. We hope this matter can be resolved professionally and amicably. Regards, Naveen Chandra Chava Kotson Mattress [email protected]

April 21, 2025

ver bad

April 10, 2025

7th March Feedback: very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own. Adding my comment on 10th April: Status quo. No change. The support team is unqualified and untrained. They don't know how to set up what they have assured/sold. Attention prospective buyers: don't fall for their promos on: "Click to what's app Meta Ads". There is an issue and they don't have a solution.

Feb. 28, 2025

*Pay Attention to all the negative reviews - the experience is NOT good!* The interface is not intuitive and has a steep learning curve compared to other alternatives. However, given their competitive pricing, we went ahead with them. However, the customer service team lacks the basic soft skills required to communicate (and is very rude). As a customer, you feel trapped signing up for a whole year because there is no cancellation policy, so you cannot get your money back no matter how bad the experience is. There is no escalation team you can contact. So save your time and money and find another alternative.

Jan. 25, 2025

Pathetic support. Recent updated from interakt made my mobile phone interakt so buggy that I am not able to send whatsapp messages or images or catelogue. I raised a ticket but no resolution till date. whatsapp business is so important for small brands like me. Not satisfied with the support experience, just a bot appears most of the times redirecting us to some known issue docs.

Dec. 19, 2024

Poor Customer Support