Interakt ‑ WhatsApp Marketing
Automate WhatsApp for sales, marketing & support
Rating
3.9
feedback
211
chart
#2,509
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
1%
-
Less than a month
8%
-
Less than a year
24%
-
More than a year
11%
Reviews Summary
The reviews for the Interakt app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include good support, useful features for order notifications, and efficient customer service. However, negative themes include issues with billing, lack of transparency in pricing, unresponsive customer support, and technical problems such as the WhatsApp widget not appearing on the website. Some users also mentioned difficulties with onboarding and confusion regarding free trials and pricing. Overall, the app seems to have potential but needs improvements in areas like billing practices, support responsiveness, and clear communication with users.
Highlights
Review RSS Feed
All reviews
May 5, 2026
Not at all satisfied.. no contact no follow up after installation of software
May 4, 2026
Interakt is a powerful and easy-to-use platform for WhatsApp marketing and customer communication. It simplifies automation, improves engagement, and helps boost conversions with targeted campaigns. A great tool for scaling business communication efficiently.
April 27, 2026
There are a lot of negative reviews about this product, and to be fair, many of them are valid. I had a similar experience at first. However, everything changed when I was assigned to a support agent named Pranali. She resolved about 99% of my issues in a one-hour Google Meet session. Now my account is on autopilot: all automations are set up, and every setting has been optimized.
April 21, 2026
Hi Shopify Support Team, I’m facing an issue with the Interakt app integration on my Shopify store. The WhatsApp widget is not appearing on the website, despite completing the setup and configuration from my end. This is preventing me from going live, as I’m unable to properly test the customer journey and workflows. I have already coordinated with the Interakt team, but the issue is still unresolved. It appears there may be a problem with how the app is rendering or being injected into the theme. Additionally, I have already paid $51 for the service, but since installation, I have not been able to use it at all. Due to this, I request you to please process a refund at the earliest. Kindly check: Whether the app embed is correctly enabled in the theme If there is any theme-level conflict preventing the widget from loading Any script or permission-related issue from Shopify’s side This is urgent, and I would appreciate your immediate assistance in resolving this or processing the refund. Looking forward to your prompt response.
April 16, 2026
Nice Platform for Order notifications. Support also very good
Using app
9 months
Total reviews
2
Average rating
5.0
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more