Interakt ‑ WhatsApp Marketing
Interakt, a Shopify App, has received mixed reviews from users. Positive aspects include good support for automation, helpful WhatsApp API system, and efficient customer communication. However, negative aspects highlighted by users include issues with billing transparency, lack of flexibility in resolving billing disputes, poor customer support, and unexpected charges. Some users also mentioned difficulties with app integration and dissatisfaction with the platform's features and pricing policies.
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Very good support from the team
Fairly average experience. The pre onboarding support is good up until you make the payment. After that it is very difficult to get support for anything. Abandoned cart messages never work, Order confirmations fail about 30% of the time, shipping confirmations about 10% of the time. Support to resolve these issues are non-existent. Tried it for 8 months, now I have made the switch to AISensy.
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