Interakt ‑ Sell on WhatsApp

March 3, 2026

I cancelled my subscription on 10 January and removed my WhatsApp API number from the platform. Despite this, I was charged ₹3,200 again on 25 February. This billing occurred after cancellation and without any active service being used. Since then, I have been repeatedly following up for clarification and refund. The only response I receive is that “someone will get in touch,” but no one actually resolves the issue. Charging a customer after confirmed cancellation is unacceptable. Transparent billing and responsible customer support are basic expectations from any SaaS provider. I have documented all communication and billing proof. If this is not resolved promptly, I will be escalating the matter through the National Consumer Helpline and other appropriate legal channels. I hope the company resolves this responsibly. Until then, I advise other businesses to review billing terms very carefully and keep documentation of all cancellations. Everyone please beware before even installing this application. This is a scam going on for those who uninstall the application later on.

March 2, 2026

We were getting onboarded with them during which they told everything in our use case is possible but when we were doing actual setup their developer Harshit said "nothing can be done and dont onboard with us we dont care" so after making us wait for 7 days and saying yes your use can be done they wasted a lot of time of ours in discussion and their developer team is the worst, no support, very rude and they dont care if we or anyone as merchants are getting onboarded with them or not. They act like they are the only Whatsapp API provider in the market

March 2, 2026

i have been using Interakt for the last 4 months, Super effective for my D2C brands, great WISMO Awareness through its easy to make Templates recommended!

Feb. 28, 2026

Worst app to exist. There is no proper support in the start, why would someone pay Rs.1500 for one time training when we are literally paying for the subscription. Absolutely ridiculous and i do not recommend this app.

Feb. 26, 2026

Super helpful. Has a lot of features

Feb. 25, 2026

As a Premium Subcription customer, this experience has been extremely disappointing. We reported a WhatsApp calling issue to the support team, and Ms. Namrata Salve generated a ticket for the same. As per the Premium support terms, all issues are supposed to be addressed and resolved within 24 hours. However, it has now been more than a week with no proper resolution. Despite repeated follow-ups, we keep receiving responses stating that the issue has been resolved — while the problem still remains exactly the same. There has been no concrete solution, no technical clarification, and no accountability. This is unacceptable for a service that claims priority support for Premium customers. Due to the lack of timely resolution and ineffective support handling, we are cancelling our subscription. Premium support should mean reliability and responsiveness — unfortunately, that has not been our experience.

Feb. 23, 2026

I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance. the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively. I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription. Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles. This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally. Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust. Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.

Feb. 13, 2026

It is very useful for managing customer queries. We can easily track all user details in one place. The support team is very good at resolving issues, and most of the features work well. However, some features are not available at the moment. I hope those options will be added in the future to make the app more flexible.

Feb. 11, 2026

Interakt app has been very useful for my business especially in sending automated messages to my customers. Apart from this, their support is very active and helpful in resolving any queries that I have. I would highly recommend Interakt app to anyone willing to automte their messaging.

Feb. 6, 2026

Feb. 5, 2026

Feb. 4, 2026

We are currently using the Interakt Advanced Plan with workflows, and after some initial onboarding hiccups, the experience has become much smoother. The support team that helped us, namely, Tharini, Nishant, and Shubham — were knowledgeable, patient, and helpful throughout the process. We are optimistic that this platform will help automate customer interactions, reduce manual workload, and streamline our overall processes.

Jan. 19, 2026

Tharini was very helpful and almost all our queries were smoothly answered.

Jan. 19, 2026

Great Support and was quick to provide resolution

Jan. 16, 2026

great app for shopify to build customer trust and send notifications. loved it

Jan. 8, 2026

Interakt, is a very nice platform for beginer ecommerce brands or even established ones. The UI in this platform is easy to understand an adapt.

Jan. 8, 2026

Interakt is a reliable tool that makes WhatsApp customer communication simple, fast, and easy to manage for growing businesses.

Jan. 2, 2026

The Intreakt team works very efficiently. They helped me resolve many of my doubts and explained everything clearly. Their support was timely and very helpful. Overall, it was a great experience. Highly recommended

Dec. 25, 2025

Dec. 23, 2025

Very bad support. Cannot unlink my WhatsApp number in spite of repeated follow ups. They constantly call for no reason. Tried a test marketing message to 30 contacts. It sent to just 4 numbers out of 30.