Intuitive Shipping
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If everyone had customer service like these guys the world would be a much better place, any issues I have, dealt with swiftly & professionally, I have recommended this app to many shopify users and will continue to do so!
Wow, thank you for that! We take pride in the passion we have for making your experience with Intuitive Shipping both pleasant and fruitful for your business. It's amazing to hear that your experience has been so positive! If we can help with anything, please reach out to our support team. And thank you so much for the recommendations! Best regards, Ron Anderson Customer Experience Manager
Intuitive Shipping is a powerful app that can handle all of your shipping needs. We were having a hard time getting everything that we needed working to work, and Michael Janes in customer success sat with us and walked us through it all. He was willing to sit through several sessions with us to try and get everything working, was knowledgeable and extreme personable, keeping us calm through the whole set up process. If your rules get complicated, Intuitive Shipping can be a logic puzzle, but once you understand the difference between "Any" and "All" in the scenarios and rate blending, things pretty much fall into place. It would be nice if they integrated with other freight solutions than FedEx and if bulk editing was allowed in more places, but overall, it's a great app with a great staff to help you onboard.
Thank you for sharing this! We're happy to hear you were able to take advantage of our one-on-one support and work directly with Michael to get set up. Shipping can be complex, and Intuitive Shipping can handle a lot of different requirements. We're always here to help if you get stuck or need clarification on anything. Thank you for your feedback on freight solutions and bulk editing. We now have an integration with ShipStation. If you use ShipStation or are considering it, you may be able to access some additional freight options if they're available to you through your ShipStation account. Meanwhile we're always reviewing our carrier integration list, and we may add more freight options in the future. Stay tuned! For bulk editing, our dev team is always looking for ways to improve efficiency. If there are opportunities for us to enhance the experience of using Intuitive Shipping, we will definitely take advantage of them. Thank you! Best regards, Ron Anderson Customer Experience Manager
UPDATE: the support from these guys is truly exceptional... they're on it, accurate, and will keep on it until issue is resolved. I cannot recommend Intuitive Shipping enough!! Many thanks!! We're able to do multiple configurations for local delivery, carrier rates, product based packaging iterations etc - very, very good app, and once you understand some basic steps, it's pretty remarkable. In the inevitable support request, Greg has been fantastic, timely, thorough and solved all my issues and the initial setup call is a nice feature. VERY strongly recommend this app, especially if you have various product dimensions and weights - the boxing function is really spot on. Go for it!
We're thrilled to hear that Intuitive Shipping is helping you effectively manage complex shipping requirements! Thank you for sharing your recommendation and for talking about your experiences working with our amazing team, especially Greg. We appreciate this so much! Thank you. Best regards, Ron Anderson Customer Experience Manager
This app is amazing and the support team is more than helpful. Always willing to hop on a call and figure it out to meet the needs of the business. Intuitive Shipping was exactly what we needed to solve for complicated shipping logic. Hands down best service out there.
Thank you so much for the kind words! I'm so happy that Joel was able to work with you on Wednesday to get the configuration perfected before the launch. On a personal note, I've always been a fan of STARK and love the company's history (textiles are my kryptonite). Ashley's designs for Ashley Stark Home are incredible, meeting a delicate balance where even though most of the pieces are quite neutral and will fit into different spaces, they are all statement pieces. As the brand expands and your shipping needs change, please never hesitate to reach out to our team for guidance. We are always happy to help :) Warm regards, Sharon Co-founder/CEO
We have been using Intuitive Shipping for awhile now. It has been vital the success of our business. The app can be a tad confusing, but the customer support is excellent! They respond promptly and get right to the heart of any problem. They will then offer to fix it themselves or assist you in fixing the issue. So far our experience with Intuitive Shipping has been excellent and we can't recommend this app more highly.
Thank you for taking a few moments to share your experiences with Intuitive Shipping so others can make an informed decision. We're very happy to hear our team was able to help you get things set up and running! Your feedback on complexity is appreciated. Shipping as a whole can be extremely complex and confusing. We've built our app to handle just about any situation you can throw at it. To help you feel confident in your setup and ensure your shipping success, our support team is here if you have any questions or run into any other challenges as your shipping needs evolve. Best regards, Ron Anderson Customer Experience Manager
I have a small business in rural Canada. Setting up and understanding shipping scenarios on Shopify can be daunting. I don't have a whizz in-house that can figure this stuff out for me. Intuitive Shipping has been amazing. I can talk to a real person- who understands my business, get specific information for my region, and can help me step by step to set it up. For me the "white gloves option" to build it for me saved hours of sleep and worry. It did cost a bit but was worth it to ensure it was done 100% correctly. I would highly recommend. If in doubt, sign up with them.
Thank you for taking time out of your day to share your experiences with Intuitive Shipping. This means a lot to our entire team! We're happy you were able to take advantage of our white glove service, and that it's given you the peace of mind we intended. Our white glove specialists won't rest until they've got everything set up just the way you need it. We're here to help you whenever you run into a new challenge, or even if you just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
This is the best app out there for presenting shipping rates to customers if you have lots of products and different shipping scenarios. It also integrates with Shipstation for rates, if you use that. Customer service is phenomenal!
Wow, thank you for this! It's great to hear you're taking advantage of our ShipStation integration. If you have any questions or run into any concerns, our team is here to help! Best regards, Ron Anderson Customer Experience Manager
This app does exactly what we need to display specific shipping services and rates based on what's in a customer's cart. The technical support team helped us really dial it in and tweak it for our exact situation and demand. They were also quick with communication and solved a lot of issues I ran into while I was setting up pretty complicated scenarios.
Our team very much appreciates this, thank you! We're glad you were able to get the help you needed to get your setup just right. Please don't hesitate to contact our support team if you have any questions or run into and challenges. Best regards, Ron Anderson Customer Experience Manager
Excellent customer service, the team is very helpful and responds quickly to any modifications we need.
Thank you for sharing this! We're happy to hear you're getting the help you need. Our team is here for you if you have any other questions or if you run into any challenges with your setup. Best regards, Ron Anderson Customer Experience Manager
the best customer service anywhere! and we keep him busy with lots of additions to our shipping and we do it without fear because Paul is a superhero in the digital shipping world!!
Wow, thank you for sharing this! Shipping can be complex, and it's great to hear that whenever your shipping needs evolve, you have confidence that we can keep up with the changes. Our entire team appreciates the love. And thank you for keeping Paul on his toes! We think he's super too. Best regards, Ron Anderson Customer Experience Manager
Really good app that helps us with our shipping needs. Plus the technical support is brilliant - very knowledgeable and ultra responsive. Highly recommended.
We're really happy to hear Intuitive Shipping is helping you succeed with shipping. Thanks for taking a few moments to share this! Our support team is always here if you get stuck with anything or have questions. Best regards, Ron Anderson Customer Experience Manager
This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.
Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know! Best regards, Ron Anderson Customer Experience Manager
This will make is so easy and i must say it is easy to use and understand great hope to see this work on POS
Thank you so much for taking time to share this! If we can assist you or answer any questions you might have, please reach out to our support team. We're here to help! When using Intuitive Shipping with Shopify POS, if you're using POS Lite, it doesn't support shipping options, so it won't interact with our system. If you're using POS Pro, orders that require shipping will pull shipping rates from our system as they do for online checkout. Best regards, Ron Anderson Customer Experience Manager
This app has let us set up worldwide posting with several carriers, there are a lot of shipping scenarios available and it is easy to use. The support has been great too, any queries or questions resolved straight away. Great App and partner for our website.
Our team has thoroughly enjoyed working with you! We look forward to a continued partnership, and to helping you whenever the need arises. Thank you for taking a few moments to share your Intuitive Shipping experiences with others. It is very much appreciated! Best regards, Ron Anderson Customer Experience Manager
Excellent App. It takes care of all our complicated shipping scenarios and conditions. Also, support is awesome, they helped us with the setup and all issues that we had always promptly.
Thank you for sharing this! It means a lot to our entire team, and it helps other merchants make an informed decision. It always amazes us how complex and diverse shipping strategies can be. We're always up to the challenge. And we're always here to lend a hand if you're not sure about something. Best regards, Ron Anderson Customer Experience Manager
I'm using the app to set different packages based on product quantity and it is simply amazing. I had the first help to configure it properly and Michael Janes was just perfect. It's easy to use and I was insecure to do it by myself, so this help was what I needed. Their customer support is excellent!
We're so happy to hear you've been able to get the help you need to get you started! Michael and the rest of our team are here to help whenever you get stuck or just have a question about Intuitive Shipping. Thank you for taking a moment to write this. It is very much appreciated! Best regards, Ron Anderson Customer Experience Manager
If you are looking for something to deal with any type of Shipping setup, this is the app to go for. The other apps are good but IS really gives you the ability to build out any rule that you like, add markups, integrate with carriers and much more. The interface is friendly but also really powerful and I would advise making yourself familiar with how rules are built and really plan out the logic if you have a complex setup. IS can and will handle it as long as you set things up correctly. If you need assistance, the support is excellent - personally I have gotten myself in a few tangles and always gotten a solution back very quickly with clear instructions. Highly Recommended!
This is amazing! Thanks so much for sharing your experiences. Shipping can be complex, so our knowledgeable team is always here if you get stuck and need help. It's great to hear our support team helped you overcome some challenges quickly. Please reach out to us again if you have any more questions about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
This is an excellent shipping automation app. We had some specific scenarios that we needed to build for our products and packaging and this app handled it easily. Paul from the Intuitive Shipping Team was an excellent help and took care of our hiccups promptly. Very impressed and looking forward to continuing to work with them long term!
Thank you for the kind words! We're thrilled to hear Intuitive Shipping is helping you achieve the shipping setup you need. Our support team is ready to answer any future questions or address any concerns that come up. Best regards, Ron Anderson Customer Experience Manager
This app offers truly unique functionality when it comes to shipping rules. Beautify designed all around. Support has been extremely helpful. We are thrilled to work with Intuitive Shipping. Thank you!
Thanks for taking time to write about your experience with Intuitive Shipping so far. It means a lot to our entire team! And, we know it helps other merchants make an informed decision about something as important to their business as shipping. We are thrilled to have you as well, and we look forward to working with you. Reach out to our support team at any time! Best regards, Ron Anderson | Customer Experience Manager
Great support. App can be a little confusing in the wording at times, but 1-1 support is always there for complex issues. We have very complex shipping rules, so this has been hugely helpful for us.
We really appreciate you sharing your experience with the Intuitive Shipping app and our support team. It's great to hear that Intuitive Shipping has helped you take full control of your complex shipping strategy. It means a lot to our team to see this, so thank you! Best regards, Ron Anderson | Customer Experience Manager
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