All reviews

Rating Breakdown

  • 5
    97% (445 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 99% (451)
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5 / 5 Share

Jan. 17, 2022

This will make is so easy and i must say it is easy to use and understand great hope to see this work on POS

Using app

17 minutes

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much for taking time to share this! If we can assist you or answer any questions you might have, please reach out to our support team. We're here to help! When using Intuitive Shipping with Shopify POS, if you're using POS Lite, it doesn't support shipping options, so it won't interact with our system. If you're using POS Pro, orders that require shipping will pull shipping rates from our system as they do for online checkout. Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Jan. 6, 2022

This app has let us set up worldwide posting with several carriers, there are a lot of shipping scenarios available and it is easy to use. The support has been great too, any queries or questions resolved straight away. Great App and partner for our website.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Our team has thoroughly enjoyed working with you! We look forward to a continued partnership, and to helping you whenever the need arises. Thank you for taking a few moments to share your Intuitive Shipping experiences with others. It is very much appreciated! Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Dec. 3, 2021

Excellent App. It takes care of all our complicated shipping scenarios and conditions. Also, support is awesome, they helped us with the setup and all issues that we had always promptly.

Using app

Almost 3 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for sharing this! It means a lot to our entire team, and it helps other merchants make an informed decision. It always amazes us how complex and diverse shipping strategies can be. We're always up to the challenge. And we're always here to lend a hand if you're not sure about something. Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Dec. 2, 2021

I'm using the app to set different packages based on product quantity and it is simply amazing. I had the first help to configure it properly and Michael Janes was just perfect. It's easy to use and I was insecure to do it by myself, so this help was what I needed. Their customer support is excellent!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear you've been able to get the help you need to get you started! Michael and the rest of our team are here to help whenever you get stuck or just have a question about Intuitive Shipping. Thank you for taking a moment to write this. It is very much appreciated! Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Nov. 24, 2021

This app was a huge help to set up some pretty complicated shipping scenarios with multiple rates for a bunch of different product types! The technical support is fantastic!

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Amazing to hear Intuitive Shipping was able to handle your complex setup! And thank you for taking a few moments out of your day to share your experiences. We very much appreciate it! Let us know if we can help with anything further. Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Nov. 10, 2021

If you are looking for something to deal with any type of Shipping setup, this is the app to go for. The other apps are good but IS really gives you the ability to build out any rule that you like, add markups, integrate with carriers and much more. The interface is friendly but also really powerful and I would advise making yourself familiar with how rules are built and really plan out the logic if you have a complex setup. IS can and will handle it as long as you set things up correctly. If you need assistance, the support is excellent - personally I have gotten myself in a few tangles and always gotten a solution back very quickly with clear instructions. Highly Recommended!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

This is amazing! Thanks so much for sharing your experiences. Shipping can be complex, so our knowledgeable team is always here if you get stuck and need help. It's great to hear our support team helped you overcome some challenges quickly. Please reach out to us again if you have any more questions about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Nov. 10, 2021

This is an excellent shipping automation app. We had some specific scenarios that we needed to build for our products and packaging and this app handled it easily. Paul from the Intuitive Shipping Team was an excellent help and took care of our hiccups promptly. Very impressed and looking forward to continuing to work with them long term!

Using app

22 days

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for the kind words! We're thrilled to hear Intuitive Shipping is helping you achieve the shipping setup you need. Our support team is ready to answer any future questions or address any concerns that come up. Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

Nov. 2, 2021

This app offers truly unique functionality when it comes to shipping rules. Beautify designed all around. Support has been extremely helpful. We are thrilled to work with Intuitive Shipping. Thank you!

Using app

7 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for taking time to write about your experience with Intuitive Shipping so far. It means a lot to our entire team! And, we know it helps other merchants make an informed decision about something as important to their business as shipping. We are thrilled to have you as well, and we look forward to working with you. Reach out to our support team at any time! Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Oct. 29, 2021

Great support. App can be a little confusing in the wording at times, but 1-1 support is always there for complex issues. We have very complex shipping rules, so this has been hugely helpful for us.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate you sharing your experience with the Intuitive Shipping app and our support team. It's great to hear that Intuitive Shipping has helped you take full control of your complex shipping strategy. It means a lot to our team to see this, so thank you! Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Oct. 21, 2021

Excellent app with substantial options with very responsive and friendly support! Highly recommended to anyone that need detailed or custom shipping options. Only thing missing (which I doubt is the developers fault) would be an option to sync of Shopify shipping costs (i.e. percentage discounts from published rates).

Using app

15 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking a few moments to share your experience with Intuitive Shipping, and we're happy to hear you're enjoying it! With regards to Shopify shipping and discounts, unfortunately, due to the way that cart information is passed to our system, we currently don't have visibility of discounts and when they are applied. Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Oct. 12, 2021

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2021

Does what it suppose to. Although it might appear tricky to set up, the tech support is very helpful so not really an issue.

Using app

4 months

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for taking time out of your day to share your experiences with Intuitive Shipping and for helping others to make an informed decision. We really appreciate it! If we can help with anything further, please let us know. Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Sept. 19, 2021

I use Intuitive Shipping in all of my stores, if you sell more than one shape product - or to more than one location - this app is for you. Customer Service is hands down the best too!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 16, 2021

Great software for even the most complex scenarios. While it was a bit complex to set up, Intuitive has amazing support and helps every step of the way. Quite unusual for most of the apps we use in this space, especially for the price. Using this software I'm able to give customers the best possible rates with minimal risk, thank you Intuitive!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Wow, thank you for the amazing review! It's great to hear Intuitive Shipping is contributing to your store's checkout experience. Don't be a stranger! Reach out whenever you need help or have a question. Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Aug. 28, 2021

Always the best most helpful customer service who are always ready, willing and able to help - no matter how complicated the shipping standards are that we dream up! Great app all around.

Store

Domaci

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

Great app and great customer support. I like the companies that always work on improving their services and meet their client's needs. Thank you!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the awesome review! We're happy to hear you're loving the app. Our support team appreciates the kind words, too. We're here to help whenever you need assistance! Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Aug. 19, 2021

Intuitive offers a lot of customizations for our shipping needs. We can easily change carriers that we quote, setup rates for specific products, put restrictions on products that have to go certain shipping methods, and easily setup rates for different countries. The team is quick to respond to questions as well. It would be nice to be able to copy setups from one store to another, or upload pricing by weight range, but we tested many different solutions and Intuitive was the best!

Store

iFixit

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Love this app! And the staff is incredibly helpful. Ive had many questions, and each one is answered quickly, correctly, and with ease. Highly recommend this to anyone and everyone looking for a solid Shipping app, and a very helpful support team!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

Fantastic app, fantastic team and support! We have complex rules that Intuitive is able to handle. I've been through many of the other available apps and this is the best one out there. Kudos to the team and highly recommended!

Using app

11 months

Total reviews

5

Average rating

5.0

4 / 5 Share

Aug. 4, 2021

Difficult to get going but once up and running you're set! 10/10 service from Michael Janes, without his help I would not have been able to set my store up for delivery. Recommendation to the support team is to have more how-to-videos. Note: If you want to offer pick and delivery you need their sister app which is an added expense.

Using app

2 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks so much for taking the time to leave a review! We greatly appreciate it, and so do users looking for the ideal shipping solution for their store. I wanted to clarify that Intuitive Shipping offers store pickup and local delivery options within the app (postcode zones, distance-based calcs, etc.) and that Zapiet’s Store Pickup + Delivery is only needed if you require a calendar-style delivery date and time selector in tandem with the robust control Intuitive Shipping offers. I’m glad you mentioned more tutorial videos. These are currently in development, so, in the meantime, we offer one-on-one onboarding calls so that users can learn precisely how to configure Intuitive Shipping for their unique requirements. I’m thrilled to hear that you were able to take advantage of this, and Michael was able to guide you through the configuration. Best regards, Ron Anderson | Customer Experience Manager