All reviews

Rating Breakdown

  • 5
    97% (452 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Dec. 10, 2020

Love it! Love the support! They were so helpful and eager to get me started. They were exceptionally kind and worked with me with dozens of questions I had for themm

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2020

The app works exactly as described. Technical support is first class! Between Joel and Paul the setup went as smooth as one can hope for when moving platforms. The app has the great ability of closing off areas based upon postal codes which was key for our company. If your wondering if you can do something in regards to customizing shipping options it is most likely an option in Intuitive Shipping.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2020

The perfect solution to my immediate need of having free shipping allowed on one product only. Works great!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

I used this app as it allowed the flexibility for us to designate our delivery postcodes as we couldn't shop to the whole of the UK to begin with. The app is fantastically flexible and has been a dream to allow us to target the UK regions we support, and ensure that anyone who orders from us is within our shopping zones. Further to that, the support has been fantastic, polite, and extremely helpful. I can't recommend it enough!

Using app

2 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 14, 2020

Intuitiva (hace honor a su nombre) y funcional. Tiene algunas limitaciones que esperamos que puedan solucionar en el más corto plazo; sin embargo, para nosotros es la herramienta más completa en el tema de shipping de todas las que hemos probado en Shopify.

Store

Marxial

Using app

9 months

Total reviews

3

Average rating

4.3

5 / 5 Share

Nov. 13, 2020

Great app ! So much possibilities and flexibility. We tested many solutions, but Intuitive Shipping can really be considered as the "Swiss Knife" of all the apps. Michael and his team have been just amazing in support by answering questions and finding solutions for my website issues. I can only recommend, tanks so much !

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 12, 2020

Love working with these guys! Very prompt in answering questions and finding solutions for my website issues. My site just went live recently and the rates during testing were accurate. No other app does what Intuitive Shipping can do and for a good price. Looking forward to a long and prosperous relationship with this company. Thanks so much!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2020

This app and its developer are amazing. Intuitive Shipping has been a game-changer for us. We are using it in a custom application, and the support team went above and beyond to take care of us.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 8, 2020

I was really struggling to set different prices for regional UK rates and intuitive has completely solved that. The staff have been extremely helpful and responsive and I would strongly recommend working with them.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2020

This is very powerful software with absolute first class support. The support is definitely needed for people like me, because while it's powerful it's also complicated (for example, there are multiple ways to accomplish the same thing). I am not personally crazy about the user interface for a number of reasons. My first time around with the app was not ideal - I had a hard time wrapping my brain around the structural concepts due to the UI/nav. Circled back to try again because we really really need it, and ever since I finally understood it better, with some patient hand-holding, I've been fine. Most importantly, the level of support and detailed guidance and assistance is simply unparalleled in my experience with Shopify apps across the board. Timely, detailed, thoughtful, you name it. And that's why I wouldn't even consider docking a star for the UI. Big shout out to Paul for excellent assistance throughout.

Using app

Almost 2 years

Total reviews

7

Average rating

4.7

5 / 5 Share

Nov. 2, 2020

I have a very complicated shipping scenario for my store, among all the shipping apps , only this app can validate my requirement

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 29, 2020

Absolute stunning support by Michael - solved all our issues and challenges quick and smooth. This app is a gem! Overall experience: Simply AMAZING! Thanks again.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2020

I had an issue with my shipping rates when some of the orders were made. I had setup up several conference calls with Intuitive Shipping Tech Support (Paul) and he was very patient and very helpful with my needs to resolve the issues. Paul is one of the best customer support I have ever had. Also, Intuitive Shipping made it possible for my store to offer a combined shipping rates that Shopify Profile could not provide at this time.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2020

This app combines the functionality of 2 apps we used before, saving a bit of money but the best part is that we've never been able to calculate shipping rates as accurate as we have with this app. Support is stellar and quick to answer any questions and help out when you have a specific scenario in mind. I'm glad we found you!

Using app

11 months

Total reviews

50

Average rating

4.7

5 / 5 Share

Oct. 22, 2020

I've used this app on two shopify sites, both with very different mailing set-ups. On both occasions the support team in Canada went out of their way to help and make the set-up as painless as possible.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2020

Just got set up with Intuitive Shipping and the combined shipping works beautifully! Their support team is fantastic, quick to respond, and showed me a better way to calculate shipping. They pretty much led me through the whole process. I recommend them!

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

Really robust shipping tool that helped us create tiered shipping rules across various shipping zones. I was able to easily book and one-on-one customer service call to troubleshoot a minor issue. Would definitely recommend!

Store

Pourtal

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2020

Very customizable app. Was able to group # of items per shipping container, and automatically charge for a second container if more items were purchased. Able to set different conditions for different product types. Support has been amazing, pre- and post-purchase. Highly recommend

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2020

Superb customer service — our store ran into a snafu when we hit server capacity on a big sale, and the app team noticed, proactively set us up with a fix, and got in touch with us to explain the situation, all while we were still trying to figure it out ourselves and put out customer fires. Joel has been tremendously helpful with answering our questions and helping us prep for our future sales.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 15, 2020

So far, this app has solved a lot of the shipping issues we were encountering. Our biggest issue to date has been filtering and displaying different types of shipping options for the two types of customers we serve - wholesale and retail. Being able to create scenarios based on customer tags, as well as, per product or collection has enabled us to really dial in the different carriers we offer to each customer base as well as provide much more accurate rates. Paul has been nothing but knowledgable, patient, and most importantly, proactive in making sure the app is configured to our needs. We truly appreciate all his efforts and continued support. Thank you, Paul!!!!

Using app

28 days

Total reviews

4

Average rating

5.0