Inventory Planner by Sage

Hi there, Thank you so much for taking the time out to review us, we really appreciate it! It's fantastic to hear how well you rate our service and response time. Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process. We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly. It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise. I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area. We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on. Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings. Best regards,
Mike G.

Hi there, Thank you so much for your review, we really appreciate it. It's great to hear how well Jasper has supported you, and your endorsement means a lot. Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of Inventory Planner. From your discussions with us, we made many efforts to secure the most cost-effective solution for you based on our GMV pricing model. When you expressed dissatisfaction with the presented discount, we sought your feedback regarding your expectations and how we could move forward. We highly valued your partnership, and we wanted to explore further options upon review. We offered to consolidate a collective contract for all three of your Inventory Planner accounts on a 12-month term, while still allowing you to continue making monthly payments. It is a common practice across multiple industries to review contracts at the time of renewal, ensuring fair charges for GMV increases or decreases. We apply this approach to all our customers. We wish that we could have found a mutually beneficial resolution. Best regards, Mike G.

Hi there, Thank you so much, for taking the time out to review us, we really appreciate it! It's great to hear how impactful Inventory Planner has been on your tech stack. It's also wonderful to hear how well you're supported by the team. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you for rating us 5/5, we really appreciate it! Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for taking the time out to review us - we really appreciate it! It's great that Inventory Planner allows you to forecast demand and monitor your inventory so well. It's also wonderful to hear how well you're supported by our team - especially Karen. I'll definitely pass this on to her as I know she'll love hearing your feedback. On your point regarding live chat for our Australian customers, we acknowledge this and are constantly working to add more features to all of our customers, wherever they may be. Thank you for bringing it to our attention. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for taking the time out to review us, we really appreciate it! It's great to hear that you rate Inventory Planner so highly. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you very much for your feedback, we love hearing from our customers! :) It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your review, we appreciate you taking the time out to give us your feedback. Thank you for your kind words about the service we provide and I'm really pleased to hear that you like working with us - we feel the same way! :) Tom (Inventory Planner by Sage)

Hi there, Thank you for your review, we really appreciate it! It's fantastic to hear how well Inventory Planner has helped streamline your processes over the last two years. Thank you again, Tom (Inventory Planner)

Hi there, Thank you very much for taking the time out to review us, we really appreciate it. It's great to hear that Inventory Planner has made such a big improvement on managing your stock and accelerated your growth so well. We appreciate your feedback on our pricing too, we're always keen to hear feedback from our customers and are keen to strike the best balance between what's fair to our customers whilst allowing us to grow so we can take Inventory Planner to the next level - and ones after that! Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your feedback - we love hearing from our customers. It's great to hear that you've saved so much time using Inventory Planner, efficiencies are exactly what drives us so it's great to hear that it's meeting that aim so well with your business. Thank you for your glowing praise of our Support Team too, I'll pass this on to them as I know they'll love hearing that they help you so well. Tom (Inventory Planner by Sage)

Hi there, Thank you for your feedback, I'm sorry to hear it's not very positive however. I've taken a look into your conversation history with our Support team and it looks as though what you're looking for does exist, but not in the specific way you're looking to achieve it, I can completely see how frustrating that would be. Nevertheless, we are committed to finding a workable solution for you. My colleague with whom you were speaking with was digging deeper into your requirements and offered you a call to go over them in more detail (also to reduce the time delay between written updates), however we haven't heard from you since offering that. We're really keen on helping you with this, so I'm hoping that you get back in touch so we can work this out. Thank you, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your review, it's great to hear about the impact that Inventory Planner has had on your business through the visibility and streamlining of processes. Thank you for your endorsement, we really appreciate it! Tom (Inventory Planner by Sage)

Hi there, Thank you very much for taking the time out to review us, we really appreciate it! It's great to hear how well Chan supported you during the changes you made to your setup. I know our team gets a kick out of helping customers optimize their workflows and seeing them thrive and I know Chan will be especially pleased to read this so I'll be sure to share it with him. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you for your feedback, I'm sorry to hear about the delays you're experiencing. Not to make excuses in any way, but the setup for your account is more complicated than is usually required from our customers and is requiring some significant development on our behalf to get you up and running in line with what you require operationally. Again, not an excuse, but some explanation in the spirit of transparency. Please be reassured, we are working hard on getting you up and running and we will continue with our weekly check-in calls with your team until you are over the line. Thank you, Tom (Inventory Planner by Sage)

Hi there, Thank you for your feedback. Firstly, I'm glad that Inventory Planner is a good fit for your business on a software front. Regarding the pricing model, we have gone through a few changes as we wanted to find one which most directly supports the growth of our customers. The one we've settled on is based on GMV rather than warehouses, SKUs, or anything else. So bigger the volume you put through, the more you use it, so the more you pay. To us that sounds fair and doesn't penalize our customers who have more warehouses or sell on more channels. After all, we want you to grow! :) Your comment on our support team comes as a surprise as that's not in line with our usual feedback. For example, in the last three months they were rated 4/5 or 5/5 by 95% of our customers, so if you've had a bad experience, I'd really like to know more so we can look into it. Drop us a message and we'll do just that. Thank you again for your feedback. Tom (Inventory Planner by Sage)

Hi there, Thank you so much for sparing the time to review us, we love hearing from our customers! It's great to hear that Inventory Planner is working so well for your business by taking the guesswork out and saving you so much time - that's why we built the app so it's wonderful to read how well it's doing that. It's fantastic to hear how well our support team has your back too, accommodating so many of your requests. We do recommend another Sage platform which handles inventory management and warehouse fulfillment - Brightpearl - it pairs very well with Inventory Planner. Here's the link (brightpearl.com), we'll reach out to you too! Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your review, we really appreciate you taking the time out to give us your feedback! It's great to read your endorsement and it's great to hear that you're making use of our broad functionality. Regarding your suggestion, you'll be pleased to hear that we DO have a sales analytics app. Speak to your success team about our Retail Analytics app. I'll ask them to reach out too! Thank you again, Tom (Inventory Planner by Sage)