Inventory Planner by Sage

Hi there, Thank you so much for taking the time out to review us, we love hearing from our customers! That's what we do - exactly! I couldn't have put it better myself and it's wonderful to hear our mission evidenced so well by one of our customers. Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you for your fantastic review! We're thrilled to hear that Jasper's outstanding support has been a key reason for your 5-star rating. It's incredibly important to us that our customers feel supported and valued, and Jasper's dedication to providing keen and caring assistance truly reflects our commitment to customer satisfaction. We'll be sure to pass along your kind words to him. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure you have the best experience possible when using Inventory Planner. Thank you once again for your wonderful feedback and for choosing Inventory Planner! Best regards, Mike G.

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that you find our software to be a great solution to integrate seamlessly with both your Shopify and Amazon stores. It's fantastic to know that our demand planning features are meeting your needs and helping your business thrive. We are absolutely dedicated to providing robust and efficient tools for our customers, and your positive experience confirms that we're on the right track. If you have any suggestions for further improvements or any other feedback, please don't hesitate to reach out. We're always here to help and ensure you get the most out of our solution. Thank you once again for your kind words and for choosing Inventory Planner! Best regards, Mike G.

Hi there, Thank you for sharing your positive experience with using Inventory Planner! We're delighted to hear that it has become an essential part of your daily operations and has significantly streamlined your inventory management workflows. Your comparison of our app to a Swiss Army knife is incredibly flattering. We strive to provide versatile and comprehensive tools to make your inventory planning as efficient as possible. We're also thrilled to hear that our support team, especially Jansen and Kate, have been fantastic in assisting you. We'll be sure to pass along your kind words to them. If you have any further feedback or suggestions, please feel free to reach out. We're always here to help and continually improve our services to better meet your needs. Thank you once again for your glowing review and for choosing Inventory Planner! Best regards, Mike G.

Hi there, Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you. We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction. We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts. Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have. Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services. Best regards, Mike G.

Hi there, Thank you so much for taking the time out to review us, we really appreciate it! It's fantastic to hear how well you rate our service and response time. Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process. We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly. It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise. I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area. We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on. Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings. Best regards,
Mike G.

Hi there, Thank you so much for your review, we really appreciate it. It's great to hear how well Jasper has supported you, and your endorsement means a lot. Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of Inventory Planner. From your discussions with us, we made many efforts to secure the most cost-effective solution for you based on our GMV pricing model. When you expressed dissatisfaction with the presented discount, we sought your feedback regarding your expectations and how we could move forward. We highly valued your partnership, and we wanted to explore further options upon review. We offered to consolidate a collective contract for all three of your Inventory Planner accounts on a 12-month term, while still allowing you to continue making monthly payments. It is a common practice across multiple industries to review contracts at the time of renewal, ensuring fair charges for GMV increases or decreases. We apply this approach to all our customers. We wish that we could have found a mutually beneficial resolution. Best regards, Mike G.

Hi there, Thank you so much, for taking the time out to review us, we really appreciate it! It's great to hear how impactful Inventory Planner has been on your tech stack. It's also wonderful to hear how well you're supported by the team. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you for rating us 5/5, we really appreciate it! Thanks again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for taking the time out to review us - we really appreciate it! It's great that Inventory Planner allows you to forecast demand and monitor your inventory so well. It's also wonderful to hear how well you're supported by our team - especially Karen. I'll definitely pass this on to her as I know she'll love hearing your feedback. On your point regarding live chat for our Australian customers, we acknowledge this and are constantly working to add more features to all of our customers, wherever they may be. Thank you for bringing it to our attention. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for taking the time out to review us, we really appreciate it! It's great to hear that you rate Inventory Planner so highly. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you very much for your feedback, we love hearing from our customers! :) It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your review, we appreciate you taking the time out to give us your feedback. Thank you for your kind words about the service we provide and I'm really pleased to hear that you like working with us - we feel the same way! :) Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your feedback - we love hearing from our customers. It's great to hear that you've saved so much time using Inventory Planner, efficiencies are exactly what drives us so it's great to hear that it's meeting that aim so well with your business. Thank you for your glowing praise of our Support Team too, I'll pass this on to them as I know they'll love hearing that they help you so well. Tom (Inventory Planner by Sage)

Hi there, Thank you so much for your review, it's great to hear about the impact that Inventory Planner has had on your business through the visibility and streamlining of processes. Thank you for your endorsement, we really appreciate it! Tom (Inventory Planner by Sage)

Hi there, Thank you very much for taking the time out to review us, we really appreciate it! It's great to hear how well Chan supported you during the changes you made to your setup. I know our team gets a kick out of helping customers optimize their workflows and seeing them thrive and I know Chan will be especially pleased to read this so I'll be sure to share it with him. Thank you again, Tom (Inventory Planner by Sage)

Hi there, Thank you for your feedback, I'm sorry to hear about the delays you're experiencing. Not to make excuses in any way, but the setup for your account is more complicated than is usually required from our customers and is requiring some significant development on our behalf to get you up and running in line with what you require operationally. Again, not an excuse, but some explanation in the spirit of transparency. Please be reassured, we are working hard on getting you up and running and we will continue with our weekly check-in calls with your team until you are over the line. Thank you, Tom (Inventory Planner by Sage)

Hi Maison, Thank you for your feedback, I'm really pleased you find the app useful and you're looking to migrate from your trial to use the app as a paid-up customer. Regarding the slow response times, due to your location, you were connected with one of our representatives in the UK. Looking at your conversation history your last message was late in the evening our time so she had finished work for the day. Since then we've reached out a few times, but have heard nothing back. Off the back of this review, my colleague has reached out again, hoping to make contact. Hopefully we can connect with you as we'd love to welcome you as a customer and see you grow and thrive on Inventory Planner. Tom (Inventory Planner by Sage)