Inventory Planner by Sage
Inventory Planner by Sage: Boost Sales & Reduce Stockouts
Rating
4.4
feedback
147
chart
#284
All reviews
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March 19, 2025
Inventory Planner is a great demand forecasting and stock planning tool. It helped us increase efficiencies, optimise our buys and automate allocations from the warehouse to multiple stores. We have good access to support channels and a quick turnaround for resolving issues. Our customer success manager, Chan, is always there for the team, keen to understand the business needs and look for solutions to meet them.
Hi there, Thank you for your feedback! We're so glad to hear that Inventory Planner has helped improve efficiency, optimize purchasing, and automate allocations for your stores. It’s also great to know that our support team has been responsive and that Chan has been a reliable partner in understanding your business needs and finding solutions. We’ll be sure to share your kind words with them! If you ever need anything, we’re always here to help. 😊 Best regards, Ade Inventory Planner by Sage Team
March 13, 2025
Works well for forecasting!
Hi there, Thank you for taking time out to write a review! We're glad to hear that Inventory Planner is working well for your forecasting needs. If you ever have any questions or need support, we're always here to help! 😊 Kindest regards, Ade Inventory Planner by Sage Team
March 13, 2025
Inventory Planner has been an absolute game-changer for us at Campmor. It keeps us completely up to date with our inventory and stock POs, making the entire process seamless and so much more efficient. The platform’s forecasting is incredibly accurate, ensuring we stay on top of demand and avoid both overstocking and stockouts. One of the standout features is how intuitive the system is. It gives us clear insights into what needs to be ordered and when, helping us make smarter purchasing decisions. The ability to plan POs directly within the system has saved us so much time and reduced the risk of errors. Overall, Inventory Planner has transformed the way we manage our inventory. It’s reliable, easy to use, and has become an essential tool for keeping our stock in check and our operations running smoothly. Highly recommend!
Hi there, Thank you for the fantastic review! We're thrilled to hear that Inventory Planner has been such a game-changer for Campmor. It’s great to know that our platform has made managing inventory, stock POs, and forecasting more efficient for your team. We’re especially happy that you feel the design is intuitive and that it's features have helped you make smarter purchasing decisions and saved you time. We truly appreciate your recommendation and are grateful for your trust in us. If you ever need any further support, we’re always here to help! 😊 Very best regards, Ade Inventory Planner by Sage Team
March 12, 2025
We've been fans of Inventory Planner for a number of years - it's been a game-changer for managing stock and keeping our inventory on point. But special thanks are due today for the top-notch support from Nathan - thank you for your swift (literally, seconds...) and friendly assistance!
Hey there, Wow, thank you for your amazing feedback! It’s fantastic to hear that Inventory Planner has made such a difference for you over the years. We love knowing it’s helping you stay on top of your inventory! Huge shoutout to Nathan for delivering lightning-fast and friendly support, I'll make sure he sees your kind words. We appreciate you!" 🚀🎉 Best regards, Ade Inventory Planner by Sage Team
March 12, 2025
Great app. Great software. Have been using for nearly a year now and any issues I have ever had they have gone out of their way to help with. Jasper on the support team made sure engineers knew I needed an urgent fix, and it was done within the hour. Great service
Hi there, Thank you so much for taking time to write a review.We really appreciate your kind words! It's great to hear that you've had a positive experience with our software over the past year. Our team is always happy to assist, and I'll be sure to pass your praise along to Jasper and the engineers. Thanks for your support, we are here if you need us 😎 Kindest regards, Ade Inventory Planner by Sage Team
March 11, 2025
Professional top level app with Top support. All we need is here. We use this app the last 3 years.
Hey there, Thank you for your fantastic review! We're thrilled to hear that our app has met your needs for the past three years. Providing top-level support is our priority, and we truly appreciate your loyalty. If you ever need anything, we're here to help! Best regards, Ade Inventory Planner by Sage Team
March 5, 2025
Nathan from IP has been super helpful. He’s always quick to respond to my emails and takes the time to explain things clearly. I’m new to IP, and he’s made the whole process really easy and straightforward.
Hi Maebe, Thank you for taking time out of your day to write a review! It's great to hear that you've had such a positive experience. Providing clear and timely support makes all the difference, especially when getting started with a new system. We're glad to know that Nathan has been able to guide you through the process and make things easier. If you ever need further assistance, please don’t hesitate to reach out! Kindest regards, Ade Inventory Planner by Sage Team
Feb. 27, 2025
Very helpful advice from Nathan, totally understood the assignment and executed with aplomb!!
Hey there, Thank you for your review! It is great to hear that Nathan provided such effective support! He always approaches challenges with confidence and expertise, ensuring everything is handled smoothly. We truly appreciate your feedback and are glad he could assist you. Please do not hesitate to let us know if you ever need anything else! Kindest regards, Ade Inventory Planner by Sage Team
Feb. 23, 2025
Software itself works fine and I used it for a few years. It saved me a lot of time with PO and forecasting stock levels. HOWEVER, since purchasing IP, Sage have increased the annual/semi annual fees dramatically with no signs of stopping. They will corner you in an automatically renewing contract and bleed you dry. Luckily there are a number of solid alternatives out there now. I would avoid at all costs and recommend you do not sign any contracts.
Hi there, Thanks for sharing your experience and for your feedback. We're glad to hear that Inventory Planner helped save time with purchase orders and stock forecasting. We understand your concerns regarding pricing and contract renewals. The move from USD to GBP pricing was necessary due to tax regulations, but we recognize that this led to an increase in cost for you. We acknowledge that pricing changes can be challenging, and we’re always looking for ways to provide the best value to our customers which your feedback will help us improve on. Kindest regards, Ade Inventory Planner by Sage Team
Jan. 28, 2025
We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the last quarter of 2024 into 2025. This has disrupted our analysis and forecast planning. We believe the Inventory Planner is working on a solution on updating their API to Shopify, but its not clear to us when this will be fixed and help our team with. We would love to keep working with Inventory Planner if they can provide a stable API with Shopify.
Hi there, Thank you for your feedback and for being a long-time user of Inventory Planner. We understand how frustrating sync issues can be, and we really appreciate your patience while we worked on a solution. The issue was caused by Shopify moving to a new system, GraphQL, and no longer supporting the old system (REST API) that our connector was built on. This change made it harder for us to resolve the issue quickly, but we’ve since put in a fix, and the sync is now working reliably. If you have any questions or need more help, our support team is always here for you! Kindest regards, Ade Inventory Planner by Sage Team
Dec. 21, 2024
This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it. We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't work either. Forecasting at a category level was overridden in the system. We were unable to plan Net vs Gross sales, return rate, or discount rate Couldn't see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. Couldn't group or view by key attributes or export a list of skus and each attribute column. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. It's possible it would work for a non seasonal business with products that all have the same attributes, especially if there are a lot of people to manage it. Just make sure you can get out of it if it doesn't work.
Hi there, Thank you for providing such detailed feedback. While we understand the challenges you’ve encountered, we want to emphasize that we provided training to the team members you designated, however we appreciate your openness and the opportunity to respond to your concerns. From our perspective, we trained the users identified by your team during onboarding and recommended including additional team members to ensure a more comprehensive rollout. While there is an associated fee for additional training of users not initially included, we also provide free, on-demand training videos on our YouTube channel for those looking to further their understanding at no extra cost. We’re sorry to hear that Inventory Planner hasn’t yet met your expectations. Our Support team is here to assist with specific questions, and we’re committed to helping you get the most out of the platform. Please don’t hesitate to reach out directly so we can work together to address your immediate needs and find a solution that works best for you. Thank you again for your feedback—we’re here to help. Kindest regards, Ade Inventory Planner by Sage Team
Oct. 9, 2024
Just signed up for this, excited to see how it all works!
Hi there, Thank you so much for taking time to write us a review! It is great to see you are ready to see how the software can help you 😎 Please be sure to reach out to us via the Chatbot if you need any help from our Support team. Thanks again! Kindest regards, Ade Inventory Planner by Sage
Oct. 3, 2024
Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.
Hi there, Thank you so much for taking time out to write a review for Inventory Planner by Sage. We always love hearing from customers 🥰 It is also really nice to hear that Jansen has been such a star! I will be certain to let him know you have mentioned him in a review, it is also lovely to see that you have had a great experience with the wider support team. Thank you! Best regards, Ade Inventory Planner by Sage
Oct. 2, 2024
I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants? Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate. This app does save me time, but if I had the time to find another similar app, I'd jump ship.
Hi there, Thank you for taking the time to write a review, it's a shame to see a love-hate relationship with our software, but your feedback is appreciated and it is always useful to hear genuine experiences from customers. We are limited by what we can do regarding the setup of products from an external system, however I understand that we have provided guidance on how to align IP with that system so that the issue can be overcome. In addition to this I will make sure that we reach out to you and check that you have everything you need in relation to that matter. Finally in relation to your feedback about forecasting, it would be great to get more information about the data sources you would like to see, we will ask about this when we reach out to you. Kindest regards, Ade Inventory Planner by Sage
Aug. 26, 2024
Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.
Hi there, I just wanted to review out and say thank you for your positive review, it is always great to hear from our customers! It certainly sounds like you are seeing the benefits of the software and it's many integrations! In your case Amazon. Thanks again, Ade Inventory Planner by Sage
Aug. 14, 2024
Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.
June 14, 2024
The main reason I'm giving 5 stars is due to the outstanding support that Jasper has provided! It's really good to have someone that cares and it's so keen to help when you come across with any issues with the App
Hi there, Thank you for your fantastic review! We're thrilled to hear that Jasper's outstanding support has been a key reason for your 5-star rating. It's incredibly important to us that our customers feel supported and valued, and Jasper's dedication to providing keen and caring assistance truly reflects our commitment to customer satisfaction. We'll be sure to pass along your kind words to him. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure you have the best experience possible when using Inventory Planner. Thank you once again for your wonderful feedback and for choosing Inventory Planner! Best regards, Mike G.
May 29, 2024
Great of the shelf software that works seamlessly with any Shopify store and even Amazon. Great for demand planning!
Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that you find our software to be a great solution to integrate seamlessly with both your Shopify and Amazon stores. It's fantastic to know that our demand planning features are meeting your needs and helping your business thrive. We are absolutely dedicated to providing robust and efficient tools for our customers, and your positive experience confirms that we're on the right track. If you have any suggestions for further improvements or any other feedback, please don't hesitate to reach out. We're always here to help and ensure you get the most out of our solution. Thank you once again for your kind words and for choosing Inventory Planner! Best regards, Mike G.
May 27, 2024
We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.
Hi there, Thank you for sharing your positive experience with using Inventory Planner! We're delighted to hear that it has become an essential part of your daily operations and has significantly streamlined your inventory management workflows. Your comparison of our app to a Swiss Army knife is incredibly flattering. We strive to provide versatile and comprehensive tools to make your inventory planning as efficient as possible. We're also thrilled to hear that our support team, especially Jansen and Kate, have been fantastic in assisting you. We'll be sure to pass along your kind words to them. If you have any further feedback or suggestions, please feel free to reach out. We're always here to help and continually improve our services to better meet your needs. Thank you once again for your glowing review and for choosing Inventory Planner! Best regards, Mike G.
May 21, 2024
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together. The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process. If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.
Hi there, Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you. We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction. We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts. Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have. Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services. Best regards, Mike G.