Inventory Planner by Sage
Inventory Planner by Sage: Boost Sales & Reduce Stockouts
Rating
4.4
feedback
147
chart
#284
All reviews
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Feb. 13, 2023
A great tool that is essential for any startup business in e-commerce. Inventory planner guides allow people of any knowledge to pick up merchandising and the system will save you a lot of time and money.
Hi there, Thank you so much for your review, we really appreciate your endorsement! Thank you again, Tom (Inventory Planner by Sage)
Jan. 11, 2023
Very buggy, overly complicated. Data was not reliable. And support team was totally unhelpful. I've also also hear sketchy sales practices on raising prices drastically once you are on. (As they know it's hard to stop using it once you have migrated all orders, data, etc.)
Hi there, Thank you for your feedback. I'm sorry to hear that you're experiencing issues with Inventory Planner. Looking back at our interactions, we last heard from you in August last year at which time our team gave you some forecasting advice which you asked for, but it seems there are other areas we can help you with. Please get in touch with some specifics and we can get you on the right path. Thank you, Tom (Inventory Planner by Sage)
Jan. 3, 2023
Inventory Planner has been a tremendous addition for us! Their team is quick to respond and has been helpful in our onboarding process. As well, we've had a few custom features built for our team which has been greatly appreciated. Highly Recommend!
Hi there, Thank you so much for your review! It's fantastic to hear how well your on-boarding went and how we're supporting you ongoing. It's also great to hear that we've been able to develop some bespoke features for you too. Thank you again, Tom (Inventory Planner by Sage)
Dec. 27, 2022
So far, we have been very impressed with the technical support, training and capabilities of the Inventory Planner! We had an incredible training process with a very helpful and competent member of the Inventory App team. This has prepared us well for utilizing the app for our specific business context!
Hi Cara, Thank you very much for your review, we love hearing from our customers. It's great to hear how well Inventory Planner is meeting needs and goals - and it's also fantastic to learn that it's due in no small part to our implementation and training team. Thank you again, Tom (Inventory Planner by Sage)
Dec. 20, 2022
Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service and sales tactics are the worst I have ever expierenced with a software company. Be warned and Brightpearl/Sage, really disappointed in the way you treated us on this and gave us no other option. -Ian, Co-Founder & CEO To Further my response in response to your response Tom, you are actually making it worse by responding the way you have. There was no "free access through December" we have still been paying monthly at our more reasonable rate of $300/month, and you told us about our price increase right at the Q4 window, and still to this date havent given us a great answer into your complicated formula as to how you increased our price the way you did. We were told if we didn't sign a new contract in December that you would revoke our access to the software, so please don't try to and manipulate the way this all happened. Hand's down one of the worst experiences we have had with software, and your response is making it worse. My recommendation, just be honest and authentic with something like, "Sage bought BrightPearl, BrightPearl bought IP, and someone made a poor business decision to hold businesses hostage in their busiest time of year since they would have no other option, happy holidays"
Hi Parker, Thank you for your feedback, I'm sorry to hear that it's not more glowing however. To give you a view from our perspective, we advised you that we were changing our pricing structure and gave you the option of getting in 'under the wire' before the new model came into effect, but unfortunately we didn't hear from you and the date passed. pricing model offered lower pricing if done by date. You expressed concern about ensuring you had Inventory Planner over Black Friday and Cyber Monday as it is your busiest time, and we were sympathetic to your situation so gave you free access through December so you could focus on your Sales. Moving to December, you were reluctant to sign a new contract starting this side of January so we agreed for to you to sign a new one beginning next year, which brings us up to date. I feel we've been fair and supportive which is why we were caught off-guard by your review. We would love to discuss it in more detail, so please reach out and we can get a call scheduled. Thank you, Tom (Inventory Planner)
Dec. 3, 2022
This app is FLAWLESS for Inventory Buying and Stock Management. So many powerful tools in here that drives stock efficiency and reduce admin headaches. Fully featured, has excellent support, customizable, and is an indispensible growth tool.
Hi there, Thank you so much for your review, we love hearing from our customers! It's so great to hear that Inventory Planner has made such a huge impact in your inventory control and growth. I'll pass on your glowing feedback to our Support team too, I know they'll get a kick out of hearing about it. Thank you again, Tom (Inventory Planner)
Nov. 20, 2022
I love this app. I can't even imagine how I would have grown my 3 location business without it. My only complaint is that the fee went up a bit but I cannot complain when I've doubled my sales and cut my inventory management workload down to a few hours per week vs a few hours per day. This app is a must to have the product available when customers want it or you are missing out on sales.
Hi there, Thank you so much for your feedback - we love hearing from our customers! It's great to hear that we've been so instrumental to your growth and that you've managed to reduce your inventory management by such a huge amount, it's fantastic to hear! Thank you again, Tom (Inventory Planner)
Aug. 5, 2022
Inventory Planner is fabulous and is meeting everything I need. It took me a while to get an understanding of the program and was frustrated from time to time in getting it set up however the support team is amazing and has held my hand all the way through delivering a superior customer service. Thank you support team! If you want a good forecasting model and an AI product replenishment tool that is accurate Inventory Planner is it.
Hi there, Thank you so much for your feedback - we really appreciate it. It's great to hear that Inventory Planner has all you need and that our Support Team were able to fill in the knowledge gaps you needed. We regularly promote our on-demand training webinars too so watch out for those as they're a great additional way to build on your learning. Tom (Inventory Planner)
July 12, 2022
Good inventory planning tool, forecasting works good based on historical data and has manual adjustment options. The ability to connect several warehouses is good. Good self service guides and documentaiton.
Hi there, Thank you so much for your review - we love hearing from our customers! It's fantastic to hear how well Inventory Planner meets your needs forecasting your demand across your warehouses. I'm really pleased you find the manual adjustment useful too! I'll pass on your positive feedback to our documentation team also! Thank you again, Tom (Inventory Planner)
June 15, 2022
This is the best app for inventory forecasting I found on Shopify by far (I tested them all), but unfortunately it's extremely expensive to use. And in recent, it became so expensive that it put the app out of the question for us. I hope in the future you can drop your prices by increasing the app users and maybe charge for any extra support?
Hi there, Thank you for your review, we really appreciate your feedback. It's great to hear that you found us to be the best for inventory forecasting! I'm really sorry to hear that you hit a stumbling block with our pricing. I'm not sure if you're aware but our pricing is based on use and there are tweaks that you can make which will alter the cost. Please reach out to our support team so we can help you find a good match for your business: https://www.inventory-planner.com/contact-us/ Thank you again for your review, Tom (Inventory Planner)
March 3, 2022
We recently moved our warehouses and Inventroy Planner has supported us perfectly. All our sales history was migrated at the agreed time and in an extremely smooth and uncomplicated way. A special thanks to Monica for the great support! ;) And in general, we are really satisfied with the Inventory Planner and the features it offers. In case of any questions, you can always get quick and helpful tips via the chat function.
Hi Sophie, Thank you so much for your review! We're happy to hear that Inventory Planner has been helping your business with Forecasting, Replenishment, Purchase Orders & Business analysis. We're glad to hear that your migration went smoothly and as you already know we're just one message away using our chat function. The support team is always here for you! The Inventory Planner Team
Feb. 25, 2022
This App has saved us an incredible amount of time and money. The accurate and customizable forecasting ensures that you have what you need when you need it, while also limiting overstock. Purchase orders take much less time and time is money! Additionally the bundles, purchase orders, many other services provided by Inventory Planner will do things in the background that we were doing all manually before. It's worth every penny!
Music to our ears! So glad to hear that Inventory Planner is saving you time and money! Thank you for your kind feedback.
Feb. 9, 2022
We've been using Inventory Planner for over 6 months now and it has been an amazing asset for us. It's saved us a lot of time in doing the forecasting for us and has helped us make much better, faster inventory decisions. I've reached out several times for help, and they've always been extremely responsive and super helpful. Tons of features to use, but you can really utilize as much or as little as you want to make it helpful for your needs. Highly recommend!
We're so glad to hear you've had a great experience using Inventory Planner! Thank you so much for your kind feedback.
Nov. 15, 2021
So far one of the best apps to keep control of your inventory on multiple platforms and do internal transfer from your warehouse to others. It is easy to use, and it provides helpful reports. The customer service and technical support team are great, they always answer to your questions in a short time with a good solution to your situation. This app has made our daily operation simpler and better.
Music to our ears! Thank you so much for your kind review. We love to hear how Inventory Planner helps your store's operations!
Nov. 9, 2021
We've been using IP for 2+ years now and support is always top notch and they're always developing new features. Can't say enough about how great they are!
Thank you so much for your kind review. We love to hear that Inventory Planner has helped with your purchasing!
Oct. 28, 2021
First, the support is great. Which is good, because at first glance the app appears complicated. But, it's really a swiss-army knife of inventory management, so you can get into the weeds if you want, or, as we do, just do basic management and forecasting, together with PO creation. We originally had it tied into Shopify, but since we just outsourced to a 3PL, it's tied in there now, which makes it even more useful, since the inventory levels are far more accurate :-)
Thank you so much for your kind review. We are so glad to hear Inventory Planner helps with your inventory management and forecasting!
Sept. 8, 2021
Total game changer!!! We have lots of products that take 40 days to get, and we were always running out, ordering too late or too much. Inventory Planner sees the "sales velocity" of each product and alerts us to when and how many we need to order. Totally takes away the stress and anxiety of the ordering/forecasting. Theres also a great dashboard that shows you a graphic of your current inventory at its retail and cost price. So the $20k credit card bill isn't so scary when you easily see that you have $50k MSRP product to sell.. You can view all the data in a very simple form or really nerd out. I rarely right reviews, but this one needed to be shared!! I honestly just had to look back at the price.. I thought it was $150, but now see its $99 per month. Saves us from over ordering thousands per month so it's a total "no brainer" and you will forget what it costs. Cheers to success!!
Thank you for your review! We love to hear that Inventory Planner helps with your ordering!
Aug. 25, 2021
I used this app to help with controlling stock levels in real time but once stock had been updated through IP the total would not decrease until I manually uploaded the accurate numbers . When I asked about the problem I was told to contact Shopify and play email tag . If you are looking for this to actually track anything look at another app first.
We're sorry to hear about your experience using Inventory Planner. Unfortunately the functionality you describe is not something we support. Shopify acts as master of inventory in this case. Inventory Planner can make an update to stock based on purchase order receiving, but that is the only time that our system affects stock levels. Stock level adjustments following customer orders need to be handled either by Shopify, an inventory management system, or another app. If we can help you with forecasting, purchasing, or reporting, we'll be glad to set up a call to go through your account together.
July 22, 2021
We love Inventory Planner. We have been using inventory planner for many years and find it user friendly and don't know what we would do without it.
Thank you so much for your kind feedback!
July 20, 2021
I would highly recommend Inventory Planner. It synced seamlessly with our store and has allowed us to data to make more intelligent decisions on merchandising, purchase orders and costing. If you are new to DTC like us, may require a little upfront time to learn, but worth the time. If you ever get stuck or have an issue the chat and in-person support has been exceptional.
Thank you so much for your kind feedback. We love to hear that Inventory Planner helps with your merchandizing and purchasing!