All reviews

Rating Breakdown

  • 5
    62% (133 ratings)
  • 4
    16% (35 ratings)
  • 3
    4% (9 ratings)
  • 2
    2% (4 ratings)
  • 1
    16% (34 ratings)
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5 / 5 Share

July 28, 2017

I have been with inventory source for sometime now and use them for a few of my stores. My experience has been nothing but amazing from the customer service which they are really fast and helpful down to the everyday updates. Anytime I have contacted customer service they respond quickly and are very helpful all the time. I have yet to have any issues with updates or with them at all. I would highly recommend and the greatest part of it all is it works and makes my life so much easier :) Thanks guys!!

Using app

About 2 years

Total reviews

3

Average rating

5.0

3 / 5 Share

July 20, 2017

I am going to write a review and update it as I experience their customer support. When you initially sign up, you won't be able to do much at all other than look at features you can use once you DO sign up for a subscription. That appears to be $50.00/mo at base level. I did sign up and chose my existing dropshipper as my subscription. I was dismayed to find that I could not finish integration and get started. Their team has to step in and do that...and that's totally fine. I got an auto response after signing up but no next step email until 1am in the morning. I had already called support to ask about it and the kind lady did tell me to expect a 1-2 day time for that. Really?!?! So, I now wait, having paid this $50.00/mo. to hook up dropshipping with my ecommerce store. I guess my only complaint so far is that the company seems to work in a waaaaay different time zone than Central US and the time it takes to get started is a few days. But support was responsive, kind and informative.

Using app

12 months

Total reviews

1

Average rating

3.0

1 / 5 Share

July 19, 2017

Clearly states free, Not free, Charges 50.00 per supplier to even use.

Using app

3 months

Total reviews

8

Average rating

2.0

1 / 5 Share

July 10, 2017

turnkey website was terrible all they could say is there not in website business, no configurations for shippiing, they told me to call all my suppliers, lack of customer service is obvious. Paying someone 250.00 to make it look better. Nothing turnkey about it! Click on link, look at my page that is what they gave me, it looks horrible

Using app

20 days

Total reviews

1

Average rating

1.0

4 / 5 Share

July 6, 2017

Great layout app, add more comment later after find out more

Using app

About 23 hours

Total reviews

21

Average rating

4.7

1 / 5 Share

July 1, 2017

I agree took with all negative reviews. So quick to take my money while it took forever to setup with suppliers. Little did they mention that getting setup with a supplier can be a night mare and take forever. Customer Service was the same lady that answered all the time but it seem when I thought my questions got answered it still did not fix the problem. Was tired being on the phone everyday trying to get things sorted. Steer clear use another inventory source besides them.

Using app

About 2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 27, 2017

Don't waste your time!!! I was so very upset that my questions responded after a day or 2. Very poor customer service.They should give extra support for the newbies.

Using app

3 days

Total reviews

1

Average rating

1.0

5 / 5 Share

March 27, 2017

Just visited my dashboard and loving the new update. Modern, easy to use. Keep it coming guys!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 13, 2017

The one company that they decide not to use anymore, had to be the one i was using, couldn't have been any other supplier but this one. They should be paying me for all the additional work that i have to do to deal with all of this. They refuse to do anything about fixing the issue. BOTTOM LINE I'M VERY ANNOYED AND FRUSTRATED!!!!

Using app

7 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 6, 2017

Great app, super friendly & responsive customer service. I am very happy with them, wish I used them earlier!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2016

If you are looking for apps that facilitates your order management or your inventory management then stop looking. These are the guys you need. Excellent product, unbelievable team giving timely and valuable support. Our site was very complex and they were a dream find as partners for our business - trueclub.com

Using app

Over 2 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 15, 2016

Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store

Using app

Over 2 years

Total reviews

70

Average rating

4.7

5 / 5 Share

Sept. 15, 2016

Great App. Highly Recommended!

Using app

5 months

Total reviews

14

Average rating

5.0

1 / 5 Share

Sept. 1, 2016

I tried this company and opted for the Turnkey package. It instead turned out to be a nightmare. Products had been uploaded twice. I had picked two suppliers and then I found out one no longer deals with Canadian residences. As for my "turnkey" site, I had two dozen menu's which I had to condense. I was missing pictures and products and videos from my supplier. There was spelling errors in the descriptions of my products. When I complained about this they had bounced me from one support person to another all promising me to fix the issues on my site. Nothing was fixed properly. I then had the Manager contact me and reimbursed me promising to fix the on going issues. TWO MONTHS later all that was done was getting the items removed that had belonged to the one supplier who no longer dealt with Canadians. InventorySource at first wanted me to do the removing of products part! Noway I had said! This is their idea of developing a "Turnkey site"!?!? I had canceled and ended this ongoing incompetence on their part. I ended up fixing all the issues and I know next to nothing about webpages. That should give you an idea how unprofessional this company is at turnkey sites! Stay away from them! And check your updates with your suppliers and make sure everything is in order. I don't want anyone else to go through what I did!!

Using app

About 2 months

Total reviews

4

Average rating

3.3

5 / 5 Share

Aug. 22, 2016

This looks AWESOME! I'm surprised that there aren't more reviews here, but the reviews that are here are almost all 5 star positive. I actually haven't signed up for the paid service yet, but I've been thoroughly digging their site and their systems and I must say that I'm thoroughly impressed by what I see! About the only complaint I see in these reviews is that some say that the prices are a little too high. Well, let's get real, this isn't Walmart here selling things made in China. Unless you're doing billions of dollars in business like the big behemoths like Amazon/Walmart/etc do, give up right now on being the lowest cost source out there. In our case, we have a social cause associated with our website, the feeding of poor hungry Filipino children, and I think that, as long as we're selling products that people need, enough people will be willing to purchase items at somewhat higher prices than the "absolute lowest price on the web" just to see some more of our kids get fed. At least that's my theory, and I think I'm going to give this a very concerted effort! They've been in business 13 years, doesn't look like they're going any place soon! :) PS I do have one question, and that is, I wonder if the products actually get imported right into your Shopify product area. It seems to me that in order to get the products on the website, that's where it would have to go. I hope so, cuz I've got some other cool apps that can do some cool advertising stuff with any products that are actually in our Shopify products area.

Using app

Over 1 year

Total reviews

58

Average rating

3.9

5 / 5 Share

July 26, 2016

Our store has a multiple drop ship supplier model. We have to connect our site to a variety of different drop ship supplier systems to maintain product assortment, inventory and order transmission. The Inventory Source app has become an integral part of setting up and supporting these vendor connections to our site. The Inventory Source system is easy to use and offers flexibility for maintaining product pricing and assortment for our site. The customer service for this app is also exceptional. The team at Inventory Source has repeatedly gone the extra mile for us and have been incredible with answering questions and offering advice. We are very happy with the Inventory Source app and service. If you have a multiple drop ship supplier model for your site, I would highly recommend you add this app.

Using app

11 months

Total reviews

2

Average rating

5.0

4 / 5 Share

July 25, 2016

Great Service! Prompt attention and great customer service. Makes my life so much easier with over 24k products to manage. Eric www.latacticalsupply.com

Using app

7 months

Total reviews

1

Average rating

4.0

5 / 5 Share

July 25, 2016

Your app makes it easy to utilize Inventory Source from within my Shopify store. The integration is easy and seamless.

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

July 6, 2016

This app definitely helps keep my 12k+ products updated on my store...no other way possible!

Using app

About 1 year

Total reviews

5

Average rating

5.0

4 / 5 Share

April 21, 2016

Overall a nice app. Product feed is clean and easy to manage. Except for some product that we know are on the distributors website. But are not in the API stream. But we also haven't requested those individual item which probably could be reworked in. Only true downfall is their are many products with multiple pictures and video and you only get 1 picture. That would be a great improvement. Wish they had better clothing options the. Would open another site for fashion.

Using app

5 months

Total reviews

1

Average rating

4.0