Invoice Falcon
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For such a simple app - this app has soooo many issues. PDFs dont load, Tax not calculated properly, address updates don't populate, downtime, - we use PDF quotes and invoices every day for our B2B store - and I have had enough of the issues - I am changing to another app.
Hey there! Sorry you had this experience; I totally and completely understand your frustration. Some context: we acquired the app from the previous owners, and the version you were using had unfortunately been neglected for 4+ years. A lot of the issues you’ve mentioned (PDF loading, tax calculation, address sync, stability) were part of that legacy system. Since then, we’ve rebuilt the app with a new engineering team, significantly improved performance, and 24/7 support. The new version of Invoice Falcon is way better than what was there before. :) If you’re open to it, I’d genuinely love for you to take a look at the new version and make it work for your needs. In any case, thank you for the honest feedback. It helped us prioritize exactly what needed fixing. — Sandesh / CEO
App is very limited in what it offers. Experienced some issues but Mia was very helpful in resolving the issue.
Hey there! Thanks for sharing this. We’ve since released a completely new version of the app. It now includes much faster document printing, full HTML/code customization, and a visual editor for quick changes without technical work. The version you used was from before we acquired the app - it had unfortunately been neglected for 4+ years, which led to some of the limitations you experienced. Really glad Mia was helpful. If you’re open to it, I’d love for you to try the new version. Happy to personally help you get set up. :) - Sandesh / CEO
fast and exact service.
Thank you! “Fast and exact service” is exactly what we want to provide round the clock. Really appreciate you taking the time to share this. - Sandesh / CEO
The UI was very frustrating to use. Constantly not saving information inputted
Hey there! I’m really sorry you ran into this. To be transparent, the UI issues and saving problems you experienced were part of the older version of the app from before we acquired it. It hadn’t been maintained well for 4 years. Since taking over recently, we’ve rebuilt Invoice Falcon from the ground up and fixed a lot of the stability issues you’re describing. If you’re open to giving it another shot, I’d love to personally make sure your experience is much smoother this time. - Sandesh / CEO
Reported issued was resolved very switfly and Mia was very quick in explaining the issue and provided the solution very switfly.
Hey there! Thank you for sharing this; really appreciate it. Glad to hear the issue was resolved quickly and that Mia could help you through it. We’re putting a lot of focus on fast, clear support, so this means a lot. - Sandesh / CEO
Thank you for the 5 stars. We really appreciate it! If there’s ever anything you’d like us to improve or add, feel free to reach out anytime. - Sandesh / CEO
good
Thank you! Glad the app is working well for you. We’re continuously improving things behind the scenes, so if you ever have feedback or requests, we’d love to hear them. - Sandesh / CEO
We had a discrepancy between Shopify orders and Falcon invoices, but Mohammad resolved it quickly, along with a small tax display issue. Overall, it’s a good app that works well and offers good support.
Thanks for sharing your experience. Sorry you ran into those discrepancies initially, but I’m glad the team was able to resolve them quickly. We’ve been improving both accuracy and tax handling since taking over the app from previous owners, so feedback like this has been really valuable. — Sandesh (CEO)
Handig, zelf bepalen voor wie je een factuur genereert!
Invoices are extremely customisable through an easy-to-use interface. I've been using them for a few years now and the last year or so they have performed very reliably (previous to that there was the odd syncing error). Customer service is happy to help with any questions / issues, I have contacted them twice now and they were friendly and fast.
Hey there! Thanks a lot for the detailed feedback, really appreciate it. Great to hear things have been reliable recently. We have put a lot of work into improving stability and syncing, along with faster support and ongoing product improvements. - Sandesh / CEO
Very useful and the customer service is fast. Thanks a lot.
Hey there! Thanks for the feedback. We have been investing heavily in faster support and a more reliable product since taking over, so really glad that is coming through. - Sandesh / CEO
Hey there! Thank you so much for the 5 stars, we really appreciate it. If there is ever anything we can improve or help with, feel free to reach out anytime. - Sandesh / CEO
Nice App
Hey there! Thank you, really appreciate it. We have been continuously improving the app with a new version and better performance, so glad it is working well for you. - Sandesh / CEO
Hey there! Thanks for your rating, sorry the app wasn't effective for your needs. We have released a significantly improved version of the app with better performance, more features, and a much stronger support team since then. The app's previous owners neglected it for a long time, so this likely contributed to the poor experience. Sincerely sorry about that. I would love for you to give it another try or reach out to us directly so we can help. :) - Sandesh / CEO
Hey there! Thank you for the 5 stars, really appreciate it. We have been making continuous improvements to the product and support, so glad it is working well for you. - Sandesh / CEO
Great app for invoicing, offers all the tools you would like to see, from currency to email automation based on tags. Recommend!
Hey there! Thank you for the kind words. We have been expanding customization, automation, and performance in the newer version, so great to hear it is delivering value across the board. - Sandesh / CEO
We required a unique change to Invoice Falcon as an Australian business to remove the VAT field. I requested the change and within a few business days the team had updated their software to make it possible as they understood our business requirement. Really happy with the response and service from the team. Thank you!
Hey there! Glad we could help with your specific requirement. We have been doubling down on faster support and more flexible customization so merchants can get exactly what they need. - Sandesh / CEO
We have had issues with the app showing that customers still owe .01 after fully paying for their order. This isnt the end of the world but we have customers asking if they need to pay that .01, etc. so we reached out to invoice falcon support multiple times with examples of the issue, asking for help to resolve it and did not hear back so we have now uninstalled and replaced it with order printer pro.
Hey there! I am really sorry you ran into this. The issue you described was part of the older version of the app from before we took over, and it was not being maintained well at the time. Since then, we have rebuilt key parts of the system, improved accuracy, and significantly upgraded support response times. If you are open to it, I would love for you to try the newer version or even just reach out so we can take a fresh look and make sure everything works correctly. - Sandesh / CEO
Support réactif et très aimable, l'appli est simple à utilisée et répond à mes besoins.
Great service and very easy to use for professional looking invoices!
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