Invoice Falcon
Invoice generator for PDF invoices, packing slips & quotes
Rating
4.6
feedback
272
chart
#1,061
All reviews
Review RSS Feed
Nov. 1, 2025
Store
Dripayaa
Using app
About 2 years
Hey there! Thanks for your rating, sorry the app wasn't effective for your needs. We have released a significantly improved version of the app with better performance, more features, and a much stronger support team since then. The app's previous owners neglected it for a long time, so this likely contributed to the poor experience. Sincerely sorry about that. I would love for you to give it another try or reach out to us directly so we can help. :) - Sandesh / CEO
Dec. 12, 2024
al principio era muy util, ahora presenta varios de errores entre ellos que no puedo descarga la factura, los números aparecen como N/A etc.
Hi! Gracias por compartir esto, y siento mucho los problemas que encontraste. Desde entonces hemos lanzado una versión completamente nueva de la app, con generación de PDFs mucho más rápida, mayor precisión y mejor estabilidad en general. La versión que usabas era anterior a que adquiriéramos la app. Lamentablemente, no había sido bien mantenida por los dueños anteriores, lo que causaba errores como descargas fallidas o valores incorrectos. Ahora contamos con un equipo de ingeniería dedicado y un soporte mucho más rápido, y hemos reconstruido gran parte del sistema. Si estás abierto a ello, me encantaría que pruebes la nueva versión o que nos escribas directamente para ayudarte. - Sandesh / CEO
Dec. 5, 2025
kein support errechbar seit tagen. aber ja bekommt was man bezahlt, realtiv nichts
Danke für dein Feedback, und es tut mir wirklich leid, dass du diese Erfahrung gemacht hast. Seitdem haben wir eine komplett neue Version der App veröffentlicht, mit deutlich besserer Performance, höherer Zuverlässigkeit und viel schnellerem Support. Die Version, die du genutzt hast, war noch vor unserer Übernahme. Leider wurde die App von den vorherigen Besitzern nicht gut gepflegt, weder in Bezug auf Updates noch auf Support. Heute haben wir ein starkes Engineering- und Support-Team aufgebaut und verbessern das Produkt kontinuierlich. Wenn du offen dafür bist, würde ich mich freuen, wenn du die neue Version ausprobierst oder uns direkt kontaktierst, damit wir dir helfen können. - Sandesh / CEO
July 16, 2024
Shithouse app never does what is advertised, I have waited for a native model and this is only about pricing for them. I'm sick of waiting for them to make a solution that actually works.
Hey there! I’m sorry you had this experience. We’ve since rebuilt the app into a completely new version that is far more reliable and actually delivers on what merchants expect. This includes faster document generation, much deeper customization using HTML or our visual editor, and a significantly improved core system. The version you were using was from before we acquired the app. It had unfortunately not been maintained properly, which led to many of the issues and delays you experienced. We now have a dedicated engineering team and much faster, hands-on support. If you’re open to it, I’d really appreciate the chance to make this right and show you how the new version performs. :) - Sandesh / CEO
Oct. 10, 2023
Does not work with I pad on shopify point of sale. Don't understand why it would be on the app list is it does not work.
Hey there! Thanks for sharing this, and I’m sorry this didn’t work as expected for you. We’ve since released a much improved version of the app with better compatibility, including support for Shopify POS and more reliable document generation. The version you tried was from before we acquired the app, and unfortunately it was not being actively maintained at the time. If you’re open to it, I’d love for you to try the updated version or reach out so we can help get everything working correctly. :) - Sandesh / CEO
Oct. 6, 2023
We like the design and functionality! We have large orders so items can take a while to load. Support is working on a solution for our large orders. EDIT: we cannot even produce an invoice at this point. Complained and no solutions have been offered!! Very frustrating since we only need a PDF invoice from time to time and we can't even get that.
Hey there! I’m sorry you had to deal with this. We’ve since rebuilt the app to handle large orders much more reliably, including faster document generation and better performance overall. The version you were using was from before we acquired the app. It unfortunately wasn’t being properly maintained, which is why issues like this went unresolved for too long. We now have a dedicated engineering team and much more responsive support. If you’re open to it, I’d really like you to try the newer version or reach out so we can help directly. :) - Sandesh / CEO
Jan. 24, 2023
J'ai utilisé l'application durant très longtemps... malheureusement leur système bugge, génère des factures avec un mauvais montant de TVA, un mauvais montant global après remboursement, les exports sont complètements erronés. Je l'ai signalé pendant trois mois, on m'a tenu le bec dans l'eau. Au final je n'ai jamais eu d'assistance réelle... aucune aide, aucune correction, et des dizaines de factures non conformes ont été envoyées au client. Cette application ne devrait même plus être proposée tellement sa fiabilité est faible.
Merci d’avoir partagé votre expérience, et je suis vraiment désolé pour tout ce que vous avez rencontré. Depuis, nous avons entièrement retravaillé l’application avec une nouvelle version beaucoup plus fiable, notamment sur les montants de TVA, les totaux et la génération des factures. La version que vous utilisiez datait d’avant notre reprise de l’application. Malheureusement, elle n’était plus correctement maintenue, ni côté produit ni côté support, ce qui explique l’absence de résolution à l’époque. Aujourd’hui, nous avons une nouvelle équipe technique et un support beaucoup plus réactif, et nous améliorons le produit en continu. Si vous êtes ouvert à réessayer, je serais ravi de vous aider personnellement. - Sandesh / CEO
May 18, 2024
### A Cautionary Tale: My Appalling Experience with This App I must share my disheartening experience with this app, which has rendered our reconciliation process utterly impossible. It's been frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and compounding our frustrations. Given the exorbitant monthly fee, it's an absolute rip-off. The nightmare doesn't end there. Every single month, we face these recurring issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the problem exists or offer vague assurances that they're "working on it," which only adds to our frustration. The most shocking part is that we've recently discovered they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. The security of our data should be paramount. ### Update as of March 09, 2024 – A Word of Warning I want to warn everyone using this app: its data is highly inaccurate, leading to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions. **P.S.:** The problems persist without any resolution in sight, even after a significant amount of time has passed. ### Final Verdict as of May 18, 2024 Today, we are removing this application. After wasting years, we've realized that expecting any improvement is futile. This app is definitely not suitable for India or for sellers handling over 5,000 orders a month. Save yourself the trouble and avoid this app.
Hey there! I’m really sorry you went through this. Not gonna lie; that is a rough experience, and not something any store owner should have to go through. We’re actually the original creators of the app, and we’ve since taken it back and rebuilt it into a completely new version with much better stability, faster document generation, and a far more reliable invoicing system overall. The version you were using was from the period when it wasn’t being properly maintained by the previous owners, which led to many of the issues you described. We now have a much stronger engineering team in place and a very hands-on support team focused on resolving things quickly. If you’re open to it, I’d really appreciate the chance to turn this around for you. — Sandesh / CEO
Sept. 21, 2022
Says free automatic invoices. But then asks you to pay for it. Super shady advertising. ill steer clear of this shady company
Hey there! I understand why this came across the way it did, and I’m sorry for the confusion here. We’ve since simplified pricing and made things much clearer so there’s no ambiguity around what’s free and what’s paid. All features are included in all plans and you only pay a subscription fee if you want unlimited invoices. We’re also the original creators of the app and have taken it back since then. The product has been rebuilt with a much stronger focus on transparency, reliability, and support. If you’re open to taking another look, I’d really appreciate the chance to show how it works today. - Sandesh / CEO
Aug. 9, 2022
I selected one customer to send an invoice to them and it sent invoices to every customer I've ever had even though the UI showed one customer selected. I am in the process of dealing with over a hundred customers that think I am charging them for orders they didn't make.
Hey there! What you’re describing should never happen, and I'm sorry that it did. We’ve since rebuilt the app with a much more reliable system for sending invoices, along with stronger safeguards to prevent issues like this. The version you used was from before we took over from the previous owners and it wasn’t being properly maintained at the time. We now have a dedicated engineering team and much tighter controls in place. If you’re open to it, I’d really like the chance to help directly and make sure everything works safely and as expected. — Sandesh / CEO
June 30, 2022
App did not work well at all, after contacting customer support over the last 2 days with no response, I had to delete it and find something a little more suitable.
Hey there! I’m sorry you didn’t get a response back then, that’s on us and I understand why you moved on. We’ve since rebuilt the app and significantly improved support response times. Today, we’re much more hands-on and focused on helping merchants quickly when something isn’t working. We’re also the original creators and have taken the app back, and a lot has changed since that period. If you ever consider trying it again, we’d be glad to help you get set up properly. - Sandesh / CEO
July 3, 2024
Update 03rd July 2024: since we are a regular customer, it looks like the support of Invoice Falcon does not care about us anymore. They seem to care only when we are a new customer, then they try to convert us to a regular customer. I am disappointed. I sent 2 requests by email since 2 weeks and have not received any feedback. It was not like that in the past. They replied very fast when I sent support requests. Too bad. I am actively looking for an app to replace Invoice Falcon and will uninstall it as soon as I find a good one which is easy to use and which has a better support. ------------------------------------------------- Old review (when I was still a new customer, when their support was still active): I can't recommend a better invoice app for your Shopify store than Invoice Falcon. The app provides me with all features needed by our company's store and is working really well. Moreover, Kartik and Sandesh from the support team of Invoice Falcon are awesome. They reply to all my support requests (either by chat or by email) in some minutes, with very kind words! I had some urgent questions for them like at 11pm in their time zone sometimes, and they were replying! I couldn't believe my eyes, plus their replies solved my issues very fast. So, in short, excellent invoice app and truly exceptional support. Keep the good job up!
Hey there! You’re right to call this out. There was a period where support quality dropped and we weren’t responding as we should have. The previous owners of the app did not give it the care and attention it needed. Since then, we’ve taken the app over and rebuilt both the product and the support side. We now have a much more responsive team and are actively improving the app every week. It means a lot that you highlighted how things used to be. That’s actually the standard we’re working to bring back consistently. :) If you’re open to it, I’d really value the chance to earn your trust again. - Sandesh / CEO