Invoice Falcon
All reviews
Review RSS feed
The UI was very frustrating to use. Constantly not saving information inputted
Hey there! I’m really sorry you ran into this. To be transparent, the UI issues and saving problems you experienced were part of the older version of the app from before we acquired it. It hadn’t been maintained well for 4 years. Since taking over recently, we’ve rebuilt Invoice Falcon from the ground up and fixed a lot of the stability issues you’re describing. If you’re open to giving it another shot, I’d love to personally make sure your experience is much smoother this time. - Sandesh / CEO
Reported issued was resolved very switfly and Mia was very quick in explaining the issue and provided the solution very switfly.
Hey there! Thank you for sharing this; really appreciate it. Glad to hear the issue was resolved quickly and that Mia could help you through it. We’re putting a lot of focus on fast, clear support, so this means a lot. - Sandesh / CEO
Thank you for the 5 stars. We really appreciate it! If there’s ever anything you’d like us to improve or add, feel free to reach out anytime. - Sandesh / CEO
good
Thank you! Glad the app is working well for you. We’re continuously improving things behind the scenes, so if you ever have feedback or requests, we’d love to hear them. - Sandesh / CEO
We had a discrepancy between Shopify orders and Falcon invoices, but Mohammad resolved it quickly, along with a small tax display issue. Overall, it’s a good app that works well and offers good support.
Thanks for sharing your experience. Sorry you ran into those discrepancies initially, but I’m glad the team was able to resolve them quickly. We’ve been improving both accuracy and tax handling since taking over the app from previous owners, so feedback like this has been really valuable. — Sandesh (CEO)
Handig, zelf bepalen voor wie je een factuur genereert!
Invoices are extremely customisable through an easy-to-use interface. I've been using them for a few years now and the last year or so they have performed very reliably (previous to that there was the odd syncing error). Customer service is happy to help with any questions / issues, I have contacted them twice now and they were friendly and fast.
Hey there! Thanks a lot for the detailed feedback, really appreciate it. Great to hear things have been reliable recently. We have put a lot of work into improving stability and syncing, along with faster support and ongoing product improvements. - Sandesh / CEO
Very useful and the customer service is fast. Thanks a lot.
Hey there! Thanks for the feedback. We have been investing heavily in faster support and a more reliable product since taking over, so really glad that is coming through. - Sandesh / CEO
Hey there! Thank you so much for the 5 stars, we really appreciate it. If there is ever anything we can improve or help with, feel free to reach out anytime. - Sandesh / CEO
Nice App
Hey there! Thank you, really appreciate it. We have been continuously improving the app with a new version and better performance, so glad it is working well for you. - Sandesh / CEO
Hey there! Thanks for your rating, sorry the app wasn't effective for your needs. We have released a significantly improved version of the app with better performance, more features, and a much stronger support team since then. The app's previous owners neglected it for a long time, so this likely contributed to the poor experience. Sincerely sorry about that. I would love for you to give it another try or reach out to us directly so we can help. :) - Sandesh / CEO
Hey there! Thank you for the 5 stars, really appreciate it. We have been making continuous improvements to the product and support, so glad it is working well for you. - Sandesh / CEO
Great app for invoicing, offers all the tools you would like to see, from currency to email automation based on tags. Recommend!
Hey there! Thank you for the kind words. We have been expanding customization, automation, and performance in the newer version, so great to hear it is delivering value across the board. - Sandesh / CEO
We required a unique change to Invoice Falcon as an Australian business to remove the VAT field. I requested the change and within a few business days the team had updated their software to make it possible as they understood our business requirement. Really happy with the response and service from the team. Thank you!
Hey there! Glad we could help with your specific requirement. We have been doubling down on faster support and more flexible customization so merchants can get exactly what they need. - Sandesh / CEO
We have had issues with the app showing that customers still owe .01 after fully paying for their order. This isnt the end of the world but we have customers asking if they need to pay that .01, etc. so we reached out to invoice falcon support multiple times with examples of the issue, asking for help to resolve it and did not hear back so we have now uninstalled and replaced it with order printer pro.
Hey there! I am really sorry you ran into this. The issue you described was part of the older version of the app from before we took over, and it was not being maintained well at the time. Since then, we have rebuilt key parts of the system, improved accuracy, and significantly upgraded support response times. If you are open to it, I would love for you to try the newer version or even just reach out so we can take a fresh look and make sure everything works correctly. - Sandesh / CEO
Support réactif et très aimable, l'appli est simple à utilisée et répond à mes besoins.
Great service and very easy to use for professional looking invoices!
Great solution for sending PDF invoices not offered by shopify. Occasionally updates cause minor bugs but the support team responds quickly and correct issues extremely quickly (every time it has been minutes not even hours). Great support!
Really useful app. I needed it to create quotes for my shop. Very simple to use. Also I had a positive engagement from the slcustomer service side after I encounter a set up issue.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.