iThink Logistics
E-commerce shipping solution in India
Rating
4.4
feedback
72
chart
#459
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
10%
-
Less than a year
60%
-
More than a year
29%
Reviews Summary
The reviews for the iThink Logistics Shopify App are overwhelmingly positive, with users praising the excellent customer support, timely deliveries, and user-friendly platform. Many users appreciate the quick response times, proactive communication, and dedication of the support team in resolving any issues. The app's real-time tracking feature, smooth integration with Shopify, and automation capabilities have helped streamline the logistics process for merchants. Special mentions were made for specific account managers who provided exceptional support and made a significant impact on the users' operations. However, there were a few negative reviews highlighting issues such as delayed pickups, high RTO percentages, and challenges with COD remittances and insurance claims. Some users also expressed dissatisfaction with the support staff's professionalism and resolution of issues.
Highlights
Review RSS Feed
All reviews
Aug. 2, 2025
I worked with iThink and I liked it very much. Their delivery is also good. People contact me quickly. We also get the contact number so that I don't have any problems. I get a conversation immediately. I liked their work very much. Thank you brother and thank you iThink.
July 31, 2025
I have used many Courier Aggregators, and I have also been using IThink Logistics since 4 months now, and I must say ITL is by far the best logistics partner that I would trust my shipments with. Especially since last month, when AMAN GROVER started overseeing my ITL Account, response from ITL Team is quickest, delivery performance is better and RTO percentage is the least till date. Also, I love how detailed yet simplified their dashboard is, unlike all others. Their ITL Connect+ feature takes work off your hands and automates a big chunk of your business. All in all, it's a go ahead for ITL if you ask me!
July 31, 2025
Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with If you have any problem, you get an instant reply after messaging, and the issue gets resolved at the same time, it's really great support same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff AVIRAL KANOUJIYA JI who have been giving us exceptional backed support to have deliveries rectified
July 31, 2025
We would like to thank iThink Logistics for their outstanding logistics services and strong vendor support. A special mention goes to Ameer, whose professionalism, clear communication, and problem-solving skills have made a huge difference. Their consistent performance, timely deliveries, and dedication to supporting vendors have exceeded our expectations.
July 31, 2025
We’ve had a great experience working with iThink Logistics. Their consistent performance and strong vendor support have helped us manage shipments efficiently. Special thanks to the support team for always being approachable and proactive
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