iThink Logistics
E-commerce shipping solution in India
Rating
4.2
feedback
83
chart
#470
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
59%
-
More than a year
28%
Reviews Summary
The reviews for the I Think Logistics Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer support, timely deliveries, user-friendly platform, real-time tracking updates, and helpful account managers. Customers appreciate the responsiveness of the support team, smooth logistics operations, and the ease of use of the app. However, there are negative reviews mentioning issues such as delayed refunds, unreliable service, unprofessional behavior, and problems with COD and prepaid shipments. Some customers have had frustrating experiences with the company, including account disablement without warning and payment disputes. Overall, the app seems to have a strong focus on customer service and efficient logistics, but there are areas that need improvement to ensure a better user experience.
Highlights
Review RSS Feed
All reviews
Feb. 11, 2026
These are Scammers, Frauds, one of the Worst Logistic Company and They have put my 40-50K Amount on Hold and also when I stopped sending my Orders they Forced RTO almost 250+ Shipments and Total Approximately 600+ RTO worth 12-15 Lac Rupees. Manhor who onboarded me was taking follow ups daily to onboard me and when it comes to Service they will Ghost you. Their NDR System is Total Fraud and Fake. Kaplana who was KAM working with this Fraud ithink logistics Company working for 5 Years will call for Shipments but not the one already sent. Promises call back never Calls. Working with this Company will be Nightmare. This is my First Review and I am Posting this on every Public Fouram and also Google or anywhere these Scammers are Listed. We are already in Process of Prepration of Legal Action for Loss more than 15 Lac by this Scammer Company. We are also writing to Shopify Team to take down this App. Check Google reviews and you will see how many Bad Reviews are there. I warned you Guys I will be Posting everything in Public and waited for you to Refund the Money but you Guys didnt bothered to Return the Money and Compensate for the Loss.
Feb. 11, 2026
We’ve been associated with this logistics since 2024 and have had a good experience so far. The platform is easy to use, integrations work well with Shopify, and order processing has been reliable also Our POC Arina is helpful and responsive. It has definitely simplified our logistics operations.
Feb. 9, 2026
We’ve been using iThink Logistics for the past three years for our D2C brand, IYKA, and the experience has been excellent. Their service has been reliable and consistent throughout. A special mention to our dedicated service agent, Mr. Sujith, who has been doing a wonderful job—his support, responsiveness, and assistance make day-to-day operations much smoother. The dashboard is simple, intuitive, and easy to learn, which makes staff training quick and efficient. COD settlements have always been timely, with no issues so far. Overall, iThink Logistics has been a dependable logistics partner for our brand, and we’re happy to continue working with them.
Feb. 6, 2026
Feb. 3, 2026
"Moving to iThink Logistics was one of the best decisions for our operations. The integration with our Shopify store was seamless—orders sync automatically, and generating labels takes just a few clicks.
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