iThink Logistics
E-commerce shipping solution in India
Rating
4.4
feedback
130
chart
#503
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
3%
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Less than a year
56%
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More than a year
41%
Reviews Summary
The reviews for the Ithink Logistics Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service, prompt responses, efficient order syncing, and helpful account managers. Users appreciate the user-friendly dashboard, quick problem-solving, and reliable delivery services. However, some negative themes include account disabling without warning, weight restrictions for new sellers, issues with payment refunds, and challenges with customer support. There are also complaints about delayed shipments, poor communication, and unethical practices like holding remittance amounts.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
I've had an excellent experience with Ithink logistics and there client servicing team! Their dedication to providing top-notch service is truly commendable. Especially the new POC Ms. Avani has been outstanding, quick responding, cooperative, and always offering practical solutions. Their prompt responses and proactive approach make a real difference. Highly recommend their services!
Oct. 23, 2024
IThink Logistic Quick Services LLP does not support new sellers. They disable accounts without any prior warning or communication. They also impose weight restrictions on new sellers without informing them in advance. After providing all my company's details, completing KYC, and paying ₹2000, they suddenly disabled my account one day without informing me. Though their dashboard is good and easy. Order sync is also smooth. Requesting you to refund the remaining balance in my account.
Sept. 20, 2024
I really liked the service of iThink Fast service Solve the problem quickly Thank you pragati Mam And IThink Also
Store
My Store
Using app
2 months
Sept. 13, 2024
I would like to express my appreciation and gratitute for the services provided by your team. I am particularly grateful to Miss Kajol Korgaonkar, who guided me in a very easy and professional manner whenever I encountered any issues. Thank you for your time and efforts
Sept. 13, 2024
Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff Monica and Kajol who have been giving us exceptional backend support to have deliveries rectified.
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