iThink Logistics
The reviews are sharply divided, but the overall pattern is that many merchants are very satisfied with iThink Logistics when operations run smoothly. Positive reviews repeatedly mention an easy-to-use platform, Shopify integration, timely pickups and deliveries, real-time tracking, and especially responsive account managers and support staff who help resolve courier issues quickly. Several merchants say the service has improved their logistics workflow, reduced stress, and helped them scale their D2C or e-commerce operations. At the same time, the negative reviews raise serious concerns about reliability and trust. Complaints include missed pickups, slow pickup times, poor or absent customer support, delays in account setup, forced RTOs, disputed charges, account blocks, and even allegations of withheld funds and fraud. A few merchants say these issues harmed their reputation and caused cancellations or client complaints. In short, the app appears to deliver strong service for many users, but the negative experiences suggest that support consistency, operational reliability, and billing transparency are major pain points for some merchants.
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Its worst app and service. I make you recharge - book the courier - but no one comes to pick up .. DONT USE THIS APP ITS A WASTE AND YOU WILL LOSE YOUR CLIENTS AND ORDERS BOTH
Pickup times is 4-5 days per order and poor customer support. we have faced order cancellations and negative client feedback. As these service issues are impacting our reputation, we no longer wish to continue. Please process a refund for our remaining balance and close our account immediately.
I’ve tried the app twice now and still haven’t received any support to get my account set up. It raises concerns about the level of service I can expect moving ahead.
We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.
We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business. What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations. A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience. Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions. We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner. Wishing the team continued success—keep up the great work!
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