iThink Logistics
The reviews for the Shopify App show a mix of positive and negative feedback. On the positive side, many users praise the app for its user-friendly platform, efficient order processing, timely deliveries, and responsive customer support. Users appreciate the reliability of the service, smooth logistics operations, and the helpfulness of specific team members who have provided excellent assistance. However, on the negative side, there are complaints about delayed pickups, poor customer support, order cancellations, and issues with the courier service. Some users have faced challenges with account setup, fake attempts, and delays in COD remittances. Overall, while the app has received high ratings for its service quality and support, there are concerns raised about service reliability and professionalism in certain instances.
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Its worst app and service. I make you recharge - book the courier - but no one comes to pick up .. DONT USE THIS APP ITS A WASTE AND YOU WILL LOSE YOUR CLIENTS AND ORDERS BOTH
Pickup times is 4-5 days per order and poor customer support. we have faced order cancellations and negative client feedback. As these service issues are impacting our reputation, we no longer wish to continue. Please process a refund for our remaining balance and close our account immediately.
I’ve tried the app twice now and still haven’t received any support to get my account set up. It raises concerns about the level of service I can expect moving ahead.
We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.
We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business. What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations. A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience. Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions. We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner. Wishing the team continued success—keep up the great work!
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