JivoChat: Live Chat & WhatsApp
JivoChat ‑ WhatsApp & Live Chat for your Shopify Store
Rating
4.3
feedback
110
chart
#4,038
All reviews
Rating Breakdown
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Aug. 9, 2024
We were 5 minutes before booking enterprise plan, whatsapp add on and marketing add on.... so about 100$/monthly... but first, we wanted a recommendation which ai bot from THEIR PARTNERS (you can see on their own website) would meet our needs, because we couldnt find the informations. Yes its stressfull, yes it's not their product, but it was only one question - and I'm sure this happended before... and from the agent it was really just like sorry, i have no answer, have a nice day, bye.... ok, thanks for nothing. Why should I put my money in this company? So that my company has still zero help? no thanks. We are beyond frustated about this behaviour and will continue our journey to find a good partner, with customer support for us also.
April 17, 2024
El Chat es bueno, pero no tiene ninguna integración con Shopify, ni clientes, pedidos, etc. Por el resto es buena app. Ojalá pudieran sincronizar información que serviría para hacer seguimiento fácilmente.
Estimado, es un gusto saludarle desde JivoChat. Queremos agradecerle por su comentario y por las 3 estrellas. Estamos trabajando siempre para mejorar nuestras integraciones y shopify es una de las más importantes. Muy pronto tendremos noticias sobre ello así que mantengase atento a nuestras actualizaciones.
Nov. 6, 2023
C'est une application vraiment utile et pratique qui aide au travail d'équipe. Cela économise du temps et des efforts.Tout ce dont nous avons besoin est dans l'application. Nous n'avions pas besoin d'une autre application pour des fonctionnalités supplémentaires. Une application propre, simple et compréhensible.
Nous apprécions votre avis. Merci beaucoup! :)
May 12, 2023
O JivoChat tem todos os recursos necessários para um bom atendimento ao cliente. Além disso, o suporte da empresa é proativo e atencioso.
Ficamos muito felizes que tenha gostado :)
Jan. 3, 2023
Adorei aplicativo, utilizo em todas plataformas de serviço que ja prestei, dese Cartx e Shopify. porém o valor aqui na shopify tem um custo muito alto.
Olá! Muito obrigada pela review e lealdade! Muito bacana saber que temos parceiros multiplataformas! São clientes como você que nos dão força para continuar investindo em excelência e suporte. :) O investimento pode a princípio parecer alto aqui na plataforma mas buscamos retribuir com suporte e atendimento exemplares, assim como atualizações constantes para melhor atendê-lo! Conte sempre conosco e que o Poder do JivoChat esteja sempre com você!
Sept. 6, 2022
An O.K. app, but tricky. Beware it´s very difficult to remove, once you request to cancel your account, they are supposed to send you a code to your email which of course, never arrives, so they won´t let you cancel your account that easy. even deactived, the app still runs on my website. It´s a pain in the neck. I should have never installed this app!
We are sincerely sorry for your experience. We see that you have uninstalled Jivo widget from your website already. To uninstall Jivo from your website, you do not need to cancel your account. Via, Shopify Apps you can uninstall Jivo, thus widget will disappear. Anyways, we will review our account cancellation process as well to figure out what went wrong. We are sorry to see you go, but we are always at your help and ready to solve your problems. Please expect a mail/call from our side. Regards.
July 25, 2022
I think it's one of the best. Easy to learn and integrates very well. It's been a short time since I started using it, but for now there's no problem and I'm glad
Thank you for your review. We are doing our best to bring you the best features while keeping things simple. Let us know if you need any help, we are at your service 24/7!
March 15, 2022
The app seems very good to me although it lacks several things, I do not understand its operation well and the technical assistance to understand is very bad.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] or via live chat at jivochat.com and we will surely solve it as soon as possible.
June 24, 2021
I just recently migrated from Yahoo platform to Shopify (www.blingcartel.com) and I was having issues with integrating the JivoChat app after the transition. I got in contact with Juan at JivoChat and he was very patient with me and we actually figured it all out while he stayed with me on chat. The chat app is now working great on Shopify and I am super happy with the customer service. Thanks so much!
May 26, 2021
Was looking for some quick instructions and Juan was very helpful. He put me in the right direction and the problem was solved quickly.
Thank you so much for your review! You can always count on us :)
May 10, 2021
This App is great! It helps our store so much & staying in touch with our customers is a bonus as it helps them feel at ease. There are so many amazing features to this App! Defiantly 5 Stars Review from our side. Thank you so much to Divya for amazing service & checking up on us if we are satisfied with service & app we have received. Defiantly an APP you would want as an online store to help your customers reach you without hassle - I love the feature of having the option to download the APP on one's phone so you are always up to speed with customers sending messages. Great Service! Thank you Divya!
Heeeey there! Many thanks for your awesome reviews, it makes all the team from JivoChat happier than yesterday. Customers like you let us know that our work worths. We are working hard to up in the ranking of apps on Shopify store 💪✌ Your review gave us more strengh. May the force with you! Wish you a good Jivo 💚
April 26, 2021
Really helpful App. Glad I stumbled upon it. Helps me talk to customers easily and also helps them out. I have been using it for almost 3 years. Despite the replacement of the platform.
✌ Your review gave us more strengh. Good to know you kept us even between platforms. It made us super happy. May the force with you! Wish you a good Jivo 💚
Jan. 25, 2021
I moved from another APP to Jivo as it has further and enhanced capabilities. I am really pleased with it and the support I received from Divya. Thank you and definitely recommend it.
Heeeey there! Many thanks for your awesome review, it makes all the team from JivoChat happier than yesterday and we let Divya know, she was thrilled! Customers like you let us know that our work worths. Wish you a good Jivo 💚
Nov. 13, 2020
O aplicativo faz o que promete e ajuda nas conversões. Precisa apenas ter a opção de não aparecer quando o visitante o fecha durante a navegação e só retornar aparece se ele recarregar a página.
Muito obrigada pelo review e sugestão!!! Estamos trabalhando sempre para incluir novos recursos para o Jivo Chat. Conte conosco sempre que precisar! Estamos aqui para ajudá-lo sempre!
Nov. 9, 2020
Really helpful App. Glad I stumbled upon it. Helps me talk to customers easily and also help them out. Also great Team Support. Especially Divya. A must download for your store. <3
Thank you so much for your review! We wish you more sales and conversion with JivoChat from now on and if you need any help, our support team is ready to help you out! Be the Jivo with you!
Oct. 21, 2020
used another app and then turn to Jivochat, like the fucntion- proactive invitation, we 've seen more customer involved leave messages and look for advice. Very helpful for final conversion. Used 15 trial days and now just paid for pro version, so far so good. Divya helped much when we had an issue processing payment, it is system bug and we waited for 2 weeks for solution, finally okay now.
Thank you so much for your review. If you need any support, please do not hesitate in contacting our Customer Success's Team. We are here for you! May the Jivo Be With You!
Oct. 8, 2020
O suporte é rapido e eficaz, bom atendimento e resolução de problemas. German do suporte lhe ajudou com a instalacao do chat no site. Satisfeito e recomendo.
Muito obrigado pela sua avaliação! Fiquei muito feliz em ajudá-lo. Conte sempre com todo o nosso time de Sucesso do Cliente!
Oct. 2, 2020
I would love to give a shout out to Carlos, I was having a lot of issues getting this attached to my Shopify store. For some reason the plug-in didn't want to work and one of the customer service members even made a whole step by step video for me to install manually, but unfortunately it still did not help. Then when I went back for help I got Carlos (Que the angelic music) He took a look at my settings and it was just a little filter I had selected that was my issue. Everything was right in the world and the app was working perfectly. But then I thought I would do some clean up since I some how made multiple channels. I couldn't get it to work again. I reached out and got Carlos again!! He got me back up and running. I really love this add on to my Shopify store. Would highly recommend!! My favorite feature is that I can see when I have visitors in my store and what they are looking at so I can be proactive and reach out to my customer while on the site.
Thank you so much for your review. If you need any support, please do not hesitate in contacting our Customer Success's Team. We are here for you! May the Jivo Be With You!
Sept. 17, 2020
It a really good app for the cost the free version has a lot of stuff and will soon be upgrading to the paid one. I can now talk to customers live on the site and help them if they had any concerns. Divya really helped me out when it came to setting it up on my website and customization.
Hi my dear user, thanks for your positive feedback! We are always open to hear our clients and help them to improve their sales even if they are using the FREE version. We also can help you to increase your sales by giving you few days under the PRO version. Please, contact us so our success team will assist you in a proper way. The Jivo Team.
Sept. 1, 2020
awful experience, the app is not working and the support is not answering REPEATED requests. Don't waste your time on it!
Hello! Thank you for finding the time to give us honest feedback. I am really sorry that you had issues with our app and that our support was not able to help. Please let me know if there is something we could still do to fix the situation. Drop me a message at [email protected] and I promise, that solving your problem will become my top priority. Thanks, Igor