JivoChat: Live Chat & WhatsApp
JivoChat ‑ WhatsApp & Live Chat for your Shopify Store
Rating
4.3
feedback
110
chart
#4,038
All reviews
Rating Breakdown
Review RSS Feed
Aug. 26, 2020
Tried different chat apps on shopify, some didn't load, some were buggy. Jivo chat was like an allrounder. It has almost all the features i needed for both the mobile and the desktop versions. Luckily I found Divya from Jivo, she helped me ease into its features. Would recommend people to try it
Heeey there! Many thanks for your review! We wish you more sales and conversion with JivoChat from now on! Be the Jivo with you!
June 8, 2020
estou usando e muito top gostei muito parabéns aos criadores apenas 1 click e se conecta ao cliente!
Muito obrigada!!! Conte conosco sempre que precisar! Estamos aqui para ajudá-lo sempre!
May 13, 2020
I'm using this app from their beginning. I'm more or less satisfied with the app, except few glitches every now and then. I would like to have more features in free version, so app can be more usable even for free users. Then I would definitely reconsider 5 stars.
Thank you for your review! We are currently working hard on adding new features to both free and paid versions of our app. Hopefully, you'll enjoy our newest updates when we roll them out :)
May 13, 2020
Updated Review: (May 14, 2020) Igor, offered me exceptional service when I got in touch with him. Previously I uninstalled this app, however, I am using this app again and I appreciate the way my concern was handled and now I am looking forward to growing my team from global locations & internal=tional support agents. Thank you Igor ================== Previous Review: I have been contacting support / sales at their email address [email protected] since 2 weeks and no one cares to respond. It has been an awful experience with Jivochat support.
Thank you for taking the time to give us your feedback. I am truly sorry you had a negative experience with our support. This does not come anywhere near our standards of service. Our support is available 24/7 on our website jivochat.com. As for the email, we will be looking into this case, and do our best to improve our service. If there is still something we can do to help you, please reach out to our 24/7 support at jivochat.com or write me a letter [email protected], I would be glad to help. Kind Regards, Igor
March 11, 2020
RUN FROM THIS COMPANY..Product is absolute garbage...even worse is their "support" Absolutely stay away...too many other good options. Absolute garbage company
We would like to apologise for your negative experience with our product. If it's possible, we'd like to learn more about your specific situation and make things right. Please drop me a letter at [email protected] Best regards, Igor
Nov. 14, 2019
I used this app and it did not meet my requirements so I uninstalled it. Despite I did not subscribe to any news they kept spamming me with information that I was not interested in from different email addresses. Last email it said your plan will expire soon please renew which obviously it is not true because I uninstalled the app, I found it a scam to do this because I almost uninstalled another chat app that is working for me because of their spamming. Bad practices, bad policy, I won't recommend it at all
Hello Eva, we are sorry to hear that you received many emails from us. We would appreciate it if you share with us your requirements that Jivo didn't meet.
Nov. 6, 2019
Very happy with JivoChat and the team behind it. Tools work well, and even when there is a slight bump on the road it is actually resolved quickly and in person. We've been using the chat, callback, telegram and facebook integrations on a number of sites amongst our shopify site www.suzysdogfashion.com *** Stars for sure.
Thank you very much for your review! We try our best to give you all the best experience in our Freemium and PRO version. Your feedback gave us more strenght to do so! :D
Oct. 20, 2019
i love this app so far. visit my site www.caninesworld.com to see how it would let costumer connect with you and get a better idea. Haven't try costumer support yet so i can't say anything from that side but definitely try it.
Thank you very much for your review! We try our best to give you all the best experience in our Freemium and PRO version. Your feedback gave us more strenght to do so! :D
Sept. 30, 2019
La acabo de instalar y todo funciona perfectamente en español. Buen servicio de Atención al Cliente por chat. Con el plan gratis, es justo lo que necesitamos. Espero no tener que hacer una revisión a la baja más adelante. Mi enhorabuena.
Bienvenido a Jivo! :)
July 1, 2019
Awesome app. Congratulations and Thank you for providing this excellent tool and free version, specially to whom is starting now.
Thank you, it means a lot to us!
June 25, 2019
I love the app easy to install and people can reach you by email, messenger & call. I personally uninstall because when I sent me a message besides getting a notification and being able to reply fast I had to log in. I should of ask for support but idk why that didn't cross my head. So yeah give it a try. App awsome.
Thank you a lot for your feedback!
May 21, 2019
App molto semplice da installare e facile da utilizzare. E' completa. Sono molto soddisfatta.
Grazie!
May 2, 2019
Few minutes after installing it then boom! I can now communicate with customers for free and real -time! best app ever that is free!
You're right. We have a very simple app to set and start working. Thank you very much for your review!
April 8, 2019
I installed this app a few days ago. I changed from another app because it wasn't user-friendly when it came to answering messages and I didn't particularly like the message interface on the website. I find JivoChat very easy to use and was really easy to set up. I also love the chat box and I have had a few people use it already, so I am very happy so far.
Thank you very much, we appreciate your feedback.
March 9, 2019
muito bom, vale muito apena, muito útil para tirar as duvidas de clientes, aqui não precisa ter whatsapp e nada disso.
Muito obrigado
March 8, 2019
This app is bad ass! I like that the clean and professional user interface that because it enables me to give my site visitors a Big Time presence! If you want to communicate INSTANTLY with your site visitors you should get this app.
You right! Thank you :)
Feb. 28, 2019
Offers to pay for good reviews. But, doesn't actually pay. I like the app, but the ethics of the people are a little questionable.
Huh, you probably confused us with somebody else, but we are glad that you like the application.
Feb. 20, 2019
Been using this for almost a year. Works well and we like being able to answer customer questions on the spot. Feel like it adds to the legitimacy of the site as well.
Thank you for your feedback.
Feb. 19, 2019
JivoChat is a great app for any store that wants offer world class customer service. It definitely deserves 5 stars.
Thanks a lot!
Feb. 16, 2019
JivoChat is a great communication suite for your business. I use it mainly for chat and callbacks and it definitely deserves 5 stars.
Thank you!