All reviews

Rating Breakdown

  • 5
    85% (94 ratings)
  • 4
    5% (6 ratings)
  • 3
    2% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 13, 2019

I have been using jivo chat from an year, and i had an amazing experience with it. specially i like their option which allow us to read what user is typing. its great.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback, we have more cool features coming.

5 / 5 Share

Feb. 13, 2019

Jivo Chat is working very well for our company. The best chat app we tried. I highly recommend it. Customers are also happy!

Store

Impulse

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you.

5 / 5 Share

Feb. 13, 2019

I use the app for a chatbox on my webshop, really doing its job! would recommend trying it out! We like it alot !

Store

Socko

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much!

5 / 5 Share

Aug. 31, 2019

I found out about Jivo where I worked as a remote customer service agent. I fell in love with it and was very excited to see it on Shopify's app store. I use it to act as a sales agent or representative when I have visitors or customers on my store site. The most important thing is that I never miss chats on mobile or my PC, the notification sounds are so loud! I'd love cheaper plans though as I'm a small business, but then again, they give value for money.

Using app

8 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review.

5 / 5 Share

Feb. 6, 2019

This app is amazing!! I really like it, its so user friendly. Works extremely well on mobile too!! I'm using the free version for now but plan on upgrading really soon. Its definitely worth it.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2019

I am new to JivoChat and it has worked very well so far. The connections that can be made have proven to be a positive with my new business!

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 20, 2018

I absolutely love this app! Nothing like it out there. The multi-channel function is awesome, and the phone features are unique as well. Support is always online and excellent. This is the best communication tool I have ever seen!

Using app

9 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review.

5 / 5 Share

Nov. 14, 2018

We just started using Jivo and they are great. Easy to install, customer service (via their own chat) is always there with all the answers. Works well on our mobile Wix site, something we required. So far, so good!

Using app

11 months

Total reviews

5

Average rating

4.8

5 / 5 Share

July 26, 2018

Easy to use chat, that works great.

Using app

5 months

Total reviews

16

Average rating

5.0

1 / 5 Share

July 23, 2018

Worst customer service experience you'll ever experience. Didn't even get to use the program for the 14 day free trial because it would error 500 on load. Followed all the steps customer service told me to and when they couldn't figure it out they just closed the case as solved. Don't give them your money one problem and your on your own!

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review, all the technical problems could be solved by contacting our support team on the main page chat. We are happy to see your problem solved and you keep using our software, thank you for your trust.

5 / 5 Share

April 2, 2018

Best app ever!! I really like it and I recommend to everyone

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2018

I love this app, It gives you the option to service your customer a lot better. it has different options such as talking to a customer, on the phone or chat. I download the app on my phone and desktop so I am always online with my customers. It definitely increased my conversions. Must have app for everyone.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2018

Very satisfied with all the options to personalize and make perfect fit the chat with your store. It offers a mobile special icon for mobile devices very cool. Very practical way to organize which agent would attend the customer depending their availability. Great chat app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2018

Ferramente muito interessante para ajudar com as duvidas dos clientes. Deixa seu trabalho mais confiável.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2018

I am very satified with JivoChat features. It is a great app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 8, 2018

Excellent application to talk with our clients, we can monitor who is live in our site and know from where the client is speaking and many other options, once again excellent app, I recommend to anyone who really wants to give attention to their customers.Cheers!!!!!!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2018

So far I am LOVING this app! I feel like I'm connecting with my customers on a much better level and love that the app is proactive in starting conversations with the potential buyers. This one is a keeper!!!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2018

Really great and smooth app, been able to convert customers solely via the chat.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2018

I love this app! As a new shop owner it'd important for me to be able to communicate with my customers but I had no coding experience. This app is really easy to install and to customize. I was up and chatting in no time. Sweet!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2018

We have been using Jivo since we launched our website using Shopify. We are very happy with the product. This enables us to communicate with buyers real time or via email message if we are unavailable.

Using app

7 days

Total reviews

1

Average rating

5.0