Rating

4.9

feedback

369

Reviews

chart

#663

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    32%
  • Less than a month
    28%
  • Less than a year
    32%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the helpful and efficient customer support team. Many users mentioned specific support team members like Avery, Hana, Felicity, and Iris who provided excellent assistance in setting up the app and resolving issues. Users appreciated the ease of use of the app and its features, especially for managing subscriptions and generating recurring revenue. However, there was one negative review mentioning issues with support and app functionality.

Highlights

Positive customer support experience with specific team members like Avery, Hana, Felicity, and Iris
Ease of use and helpful features for managing subscriptions and generating recurring revenue
Positive feedback on the efficiency and responsiveness of the support team
One negative review highlighting issues with support and app functionality

Rating Breakdown

  • 5
    94% (346 ratings)
  • 4
    2% (9 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 96% (345)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 23, 2026

Der Kundensupport ist immer sehr schnell erreichbar und setzt Änderungswünsche und Anpassungen just in time um wie eine hauseigene IT Abteilung. Absolut fantastisch.

Using app

About 4 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Jade was the most helpful customer service person I have ever met! she assisted me with every issue and answered all of my questions on the Joy Subscription App. She is wonderful :)

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2026

Customer support is excellent, Riley instantly fixed everything

Using app

26 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2026

Ich bin absolut begeistert von der Joy Subscription App! Besonders möchte ich mich bei Riley und Andrew bedanken – sie haben mir großartig und unglaublich schnell beim Einrichten meines Abos geholfen, was mir sehr wichtig war. Zusätzlich haben sie mir sogar noch die Farbe meines Themes angepasst, sodass die ganze Seite sofort noch luxuriöser wirkt. Ich bin unendlich dankbar für diesen so schnellen, superfreundlichen und kompetenten Support. Vielen Dank – ihr seid spitze!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2026

amazing help from Abby, thank you so much

Using app

About 1 hour

Total reviews

1

Average rating

5.0

All reviews

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