Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
349
chart
#660
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
33%
-
Less than a month
29%
-
Less than a year
32%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team members such as Jade, Avery, Hana, and Felicity. Customers appreciate the quick responses, helpful guidance, and patience exhibited by the support team. The app itself is described as easy to use, efficient, and feature-rich, allowing businesses to set up subscriptions and grow sales seamlessly. Users also highlight the smooth setup process and the reliability of the app in generating recurring revenue. However, there are a few mentions of minor issues like currency conversion problems, but these are promptly addressed by the responsive support team.
Highlights
Review RSS Feed
All reviews
Dec. 21, 2025
When I encountered difficulties with detailed settings, your thoughtful assistance made me feel I could truly rely on you. I'm grateful, even though it was still in the testing phase! I look forward to working with you again.
Dec. 20, 2025
I don't know if I am just cursed with their support. It seems like everything I try to do, they end up messing up another thing up. Got to the point where they had to nuke the perfectly functional subscription page, and of course, they end up screwing something else up. Tech support - you cant' even talk to, it's just a customer support rep that tries to help with clearly inadequate training. And their tech support only works the week. You end up having a conversation with someone and then ten minutes someone else jumps in and then says its the end of their shift. You'd think their platform would have more customizability, instead of having to reach out to their support team (which are more than ok to fix most things) -- But the things they are fixing ARE THINGS WE SHOULD HAVE ACCESS TO FIX OURSELVES. The user experience - or lack-there-of is absolutely absurd. It feels like this entire app is an afterthought and was made in a closet somewhere with the lights off.
Hi team, Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused. 1. Regarding the support experience: We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process. 2. From the product side: Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW) Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable. Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you. Kind regards, Joy Team
Dec. 18, 2025
wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out
Dec. 15, 2025
Great customer Service dealing with a Customer issue, Hana was very helpful and solved it in seconds, much appreciated
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