Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
347
chart
#674
All reviews
Review RSS Feed
Dec. 20, 2025
I don't know if I am just cursed with their support. It seems like everything I try to do, they end up messing up another thing up. Got to the point where they had to nuke the perfectly functional subscription page, and of course, they end up screwing something else up. Tech support - you cant' even talk to, it's just a customer support rep that tries to help with clearly inadequate training. And their tech support only works the week. You end up having a conversation with someone and then ten minutes someone else jumps in and then says its the end of their shift. You'd think their platform would have more customizability, instead of having to reach out to their support team (which are more than ok to fix most things) -- But the things they are fixing ARE THINGS WE SHOULD HAVE ACCESS TO FIX OURSELVES. The user experience - or lack-there-of is absolutely absurd. It feels like this entire app is an afterthought and was made in a closet somewhere with the lights off.
Dec. 31, 2024
The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout. Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.
Hi Glow Logic Store Owner, Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service. Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction. To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future. If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants. Thank you for your patience and understanding. Best regards, Liz Customer Success Leader