Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
334
chart
#651
All reviews
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Oct. 2, 2025
the app stays blank after you download it, it's not usable.
Hi there, We’re really sorry for the issue you experienced with the app showing a blank screen. Our development team has already investigated and fixed this problem. We’ve also sent you an email follow-up to share more details. Please consider reinstalling the app so our support team can assist you directly and ensure everything works smoothly this time. Thank you for bringing this to our attention, and we hope to have the chance to support you again. Best regards, Joy Support Team
Aug. 11, 2025
Nous n'avons jamais laissé de mauvais avis sur une application, mais là il le fallait. Sur les conseils du support Avada, nous avons installé leurs 3 apps il y a plusieurs mois et quel regret. Nous n'avons jamais vu autant de bugs et de problèmes réunis au sein d'une même enseigne. Si vous recherchez quelque chose de fiable, n'installez pas cette application, sauf si vous voulez passer des heures avec leur support à cause des bugs.
Bonjour, Merci d’avoir pris le temps de partager votre avis. Nous sommes vraiment désolés d’apprendre les difficultés que vous avez rencontrées et nous comprenons à quel point cela a pu être frustrant. Bien que nous regrettions que nos applications n’aient pas répondu à vos attentes, nous vous remercions sincèrement de continuer à utiliser Joy Subscription. Soyez assuré(e) que notre équipe travaille en continu à améliorer la stabilité et à réduire les bugs. Nous avons récemment effectué plusieurs mises à jour pour optimiser les performances, et nous nous engageons à ce que votre configuration d’abonnement fonctionne de manière fluide à l’avenir. Si vous avez des problèmes spécifiques que vous souhaitez que nous traitions immédiatement, n’hésitez pas à nous le faire savoir via le chat intégré à l’application — nous sommes là pour vous aider. Vos retours sont précieux pour nous, et nous espérons pouvoir vous offrir une bien meilleure expérience avec le temps. — L’équipe support Avada
June 27, 2025
The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.
Update 31/7: Hi again, Following your reports, our team actively investigated each case and has already implemented key fixes to address the root causes. We've also made system-level improvements to ensure better stability and prevent these issues from recurring. Since then, we’ve been closely monitoring the app’s performance to maintain a smoother experience for all merchants. Our goal is to ensure that issues like this do not happen again. We’re committed to providing a reliable experience moving forward, and we’re grateful for your patience and honest feedback, which is helping us do better. ________ Hi Heaven & Earth Aromatherapy Store Owner, We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store. Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future. Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you. Best regards, Joy Support Team
Jan. 30, 2025
The worst application I have ever seen. It completely crashed my site. Every time I call support it gets worse and worse. The menus move by themselves in the middle of the night without any intervention, and now my site is completely out of service. I really do not recommend it. Update: even worse than expected, even after the application was removed, bugs persisted, subscription buttons appeared and were impossible to remove. So I had to put the site in maintenance, then hire a service provider to migrate the site to another theme to finally solve the problem. The repair is in progress, I'll let you imagine the cost.
Hi Le Secret - Skincare Store Owner, We sincerely apologize for the issues you experienced and truly regret the frustration it caused. Our team has been actively investigating the problems with the subscription widget buttons, and we appreciate you reinstalling the app to allow us to resolve them. Your feedback is extremely valuable in helping us improve, and we are committed to making things right. Update: We sincerely apologize for the issues you’ve encountered and understand how frustrating this experience has been for you. It was never our intention to cause disruptions to your store, and we truly regret the inconvenience. Regarding the subscription button still appearing after uninstalling the app, our team is actively looking into this. Since your site is currently in maintenance mode, it’s difficult for us to investigate further. If there are any other issues persisting, we’d really appreciate any additional details you can share so we can work on a solution. Again, we’re very sorry for the trouble this has caused and truly appreciate your feedback in helping us improve. If there’s anything we can do to assist, please don’t hesitate to reach out.