All reviews

Rating Breakdown

  • 5
    78% (559 ratings)
  • 4
    14% (101 ratings)
  • 3
    3% (25 ratings)
  • 2
    0% (3 ratings)
  • 1
    4% (29 ratings)
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1 / 5 Share

Dec. 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.

Using app

7 days

Total reviews

1

Average rating

1.0

Developer Reply

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at [email protected]. -Rochelle

1 / 5 Share

Sept. 29, 2023

Attenzione a tutti, sul sito non ci sono recapiti telefonici e/o mail se uno vuole cancellarsi non è possibile e non si riesce nemmeno a togliere la carta di credito. Continuano a prenderti il denaro dalla carta di credito senza potere fare nulla se non bloccare tramite il gestore l'utente non ti rispondono nemmeno nella chat sono dei truffatori !!!!

Store

ALBARO'

Using app

About 1 hour

Total reviews

2

Average rating

1.0

1 / 5 Share

April 6, 2023

I would recommend the app if you're looking for simple women's beauty products for a starting business. However, if you are looking for anything else the site does not have much to offer its limited. I even took the time to reach out to customer support prior to canceling to ask for the specific products I needed. The site has the potential to be great but its lacking in many areas. The company has some areas to improve: *Customer support - delayed response times to customers or no respones *Expansion of Products *Customer Service - Clients want to feel valued and not misled

Store

LaVie's

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

We're really sorry to hear about your experience. We work very hard to bring nothing but the best, and I would like to understand more about what you feel is lacking. It will help us understand the areas of improvements to bring the most value to our dropshippers. Please reach us at [email protected] if you are open to sharing your feedback. Thank you for using Jubilee. Shraddha

1 / 5 Share

Feb. 12, 2023

There a many product that require a minimum order and not enough that are available for drop shipping. It may be that I am not understanding the process at the moment.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! I have sent you an email. Please reach out to me at [email protected] so I can help you. -Rochelle

1 / 5 Share

Feb. 9, 2023

very bad app. not even professional designers, take a long time to get own designer subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify. and of course still no refund.

Using app

About 1 month

Total reviews

4

Average rating

4.0

Developer Reply

Hi there! Sorry you had to go through all of that! Please reach out to me at [email protected] so I can assist you with your request. - Rochelle

1 / 5 Share

Feb. 22, 2023

Great app. Easy to use but would love a phone app. I love that the products are vegan and cruelty free

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Thank you for your feedback. Please reach out to me at [email protected] so I can help you with this. Thank you! -Rochelle

1 / 5 Share

Jan. 6, 2023

The customer service is responsive but... The app does not link well with shopify, and therefore orders are NOT synced. This is an issue they are well aware of. Rochelle suggested that I draft manual orders (not ideal and time consuming for sites that scale quickly!), as well she suggested I place an order via their app however there is no channel to do so. Meanwhile, they have collected my site data and analytics (you're welcome Jubilee) and yet caused my customers to wait several days without the giving my company the ability to fulfill the order. They also don't allow you to download chat dialogue which was not helpful. Also, they (without notice) removed products from their inventory without notifying my company - and I have already paid for ads which included images of those unique products. When the product was removed from their app, it disappeared from my site leaving it with an eyesore.

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to provide your feedback. We appreciate your honest insights and deeply regret the inconveniences you have encountered. I would like to address the issues you mentioned and assure you that we are committed to resolving them. Your feedback is invaluable in helping us improve our services and the overall user experience. We are committed to making the necessary improvements and hope to regain your trust. If you have any further concerns or suggestions, please feel free to reach out to us directly. Could you please provide us with your contact details or reach out directly to our support team at [email protected]? We aim to address this promptly and restore your trust in our service.

1 / 5 Share

Oct. 30, 2022

As of the date of this review: the app has only 20-30 products in their entire catalog. It looks and feels like someone put this website up and then completely forgot about it maintaining it. Don't recommend.

Using app

1 minute

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback! Our sincerest apologies if we were not able to meet your expectations at this time. Would you mind reaching out to us via email or chat at [email protected] so we can share to you the updates and current improvement with the products? Thank you so much, and I look forward to hearing from you! - Rochelle

1 / 5 Share

Oct. 8, 2022

So I install the app after seeing the ads, I thought why not give it a try. Then I saw some nice beauty product where I can put my logo and sell it. That would be nice in a perfect world if i can do all that with no hassle. However, I quickly realize that app contain lots of bugs and I believe this app is not even finished. First, logo upload don't work. Second, after you click "add to product" on a product. Then you go to Products in the menu, both "Pushed to store" and "Unpublish" button not responding at all. So basically its useless to even download this app in shopify. No idea why they would advertise when it is not even complete

Store

NIMASUN

Using app

3 days

Total reviews

2

Average rating

2.0

Developer Reply

Thank you for your feedback! We are very sorry to hear about your experience. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Rochelle