Sticky Cart: Slide Cart Drawer
All reviews
Review RSS feed
Kaktus Slide Cart is incredibly predatory. The app makes it seem like disabling it will stop the charges, but it keeps billing you in the background. The “disabled” screen gives no warning, it only shows subscription options, giving the impression that your account is inactive. The only way to actually stop being charged is to uninstall the app entirely, and they refuse to issue refunds even after you realize what happened.
Thank you for taking the time to share your experience — we truly appreciate all feedback, even when it’s critical. We’re very sorry to hear that this caused frustration. We’d like to clarify that app charges are managed through Shopify’s subscription system. Disabling the app inside the dashboard does not automatically cancel the subscription — the billing is tied to the active subscription, not the widget status. To fully stop charges, app must be uninstalled. That said, we completely understand how this can be confusing, and we’re actively working on improving the messaging inside the app. We never intend to mislead merchants, and your feedback helps us improve both our product and communication. Thank you again for bringing this to our attention. Best regards, Kaktus Team.
NON è GRATIS!!
Ci dispiace per la confusione. L'app non è gratuita: offriamo solo un piano a pagamento che include tutte le funzionalità senza limitazioni. Capisco possa non essere quello che ti aspettavi e ti ringraziamo per aver condiviso la tua opinione. Cordiali saluti, Team KaktusApp
I wish I can give a -ve star rating for this app. It worked really well for a few months, and then things broke, I mean came to a grinding halt. I am unable to login to their app and make any changes. Customer service exists but barely, and their ETA for fixing a production issue is 72 hours. I don't know how anyone can run an ecommerce store with this type of app and support when you are simply unable to make dynamic changes and see it take effect.
We’re truly sorry to hear about your experience. We understand how critical it is for your store operations to have an app that’s reliable and responsive, and we regret that we fell short of your expectations. Not being able to log in and make changes - especially during peak times - must have been very frustrating. While our standard ETA is set to ensure thorough fixes, we recognize that urgent cases demand faster resolutions, and we’re actively working to improve response times. Thank you for sharing your feedback; it helps us do better. Best regards, KaktusApp team
Horrific customer service. only available between specific hours and seldom are they monitoring it in these hours..
We’re truly sorry to hear about your experience with our support team. That’s certainly not the level of service we strive for. While our support is available during specific hours, we aim to respond as quickly as possible within those times. We understand how frustrating delays can be and we’re working to improve our responsiveness. Thank you for your honest feedback; it helps us get better. Best regards, KaktusApp team
If you wonder why it's a free app, read the policy well. This could be why. Broad collection of personal data: The policy states Kaktus may collect a wide range of personal information including name, addresses, phone numbers, payment info, IP addresses, geolocation data, and device identifiers when you use their services and apps. Sharing data with third parties: While it says Kaktus doesn't provide personal data to third parties for marketing purposes, it does share personal data with "unaffiliated companies" and "trusted third party service providers" that help operate their services.
Thank you for taking the time to read our policy and share your concerns. We understand how important privacy is. Our privacy policy outlines the types of data we collect strictly to operate our app and provide necessary functionality - never to sell for marketing purposes. When we share data with trusted service providers, it’s solely to support core operations like hosting and security, always under strict confidentiality agreements. We’re committed to protecting our users’ data and complying with all privacy regulations. Best regards, KaktusApp team
This app has lost me sales. I had numerous customers contact me to say they couldn't add to cart. When I disabled the app suddenly they could purchase again.
We’re truly sorry to hear this happened. We understand how serious it is to lose sales and frustrate your customers - this is absolutely not the experience we want for our merchants. It sounds like there may have been a conflict between the app and your theme or another app that affected the add-to-cart functionality. We’d be grateful for the chance to investigate this further and ensure it doesn’t happen again. Thank you for your honest feedback - it’s invaluable in helping us improve. Best regards, KaktusApp team.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.