PreOrder App+Partial Payment K
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very good design, they help me a lot, thanks for the help
Thanks so much! We’re glad our app made the process easier for you. Best regards, Kaktus Team.
Thanks for your feedback! Best regards, Kaktus Team.
Absolutely the best pre-order app. Customer support is ALWAYS there to help out. Set-up was 5 minutes and CS was there to support for human error immediately. Too easy.
We truly appreciate you taking a moment to share this review. Knowing that the app supports your business in a meaningful way motivates us to keep delivering the best possible experience. Best regards, Kaktus Team.
Impressive performance and outstanding support. We've thrown some pretty complex requests at them and they handle everything like a pro. Any problems are solved swiftly. Excellent support overall
Thank you for your wonderful review! It’s always rewarding to know that the app is helping merchants like you achieve their goals. Best regards, Kaktus Team.
Thanks for your review! Best regards, Kaktus Team.
great app, a little bit to learn, but after about 20 minutes you will be a pro, this has helped our presale conversion rate highly recommended!!!
Thanks for the great review! We’re committed to providing a smooth and reliable experience. Best regards, Kaktus Team.
This has been my favorite app for over a year now for all of our pre-orders. The team is phenomenal every single time. Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter. The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.
Thank you for your kind words! We’re thrilled that you’re having a great experience with the app. Your support encourages us to keep enhancing our products for all merchants. Best regards, Kaktus Team.
Great app and excellent customer service! They responded and helped me out right away.
We really appreciate your feedback. It's wonderful to hear that the app is working well for you. Best regards, Kaktus Team.
Thanks for your review! Best regards, Kaktus Team.
good
Thank you! It means a lot to us. Best regards, Kaktus Team.
Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.
We’re truly sorry to hear about your experience, especially regarding unexpected charges. We understand how frustrating it is to feel billed for sales you didn’t make or for an app you believe is no longer active. For clarity, app billing is managed directly through Shopify and continues until the app is fully uninstalled from your store - not just deactivated within the app. This is a common source of confusion, and we’d be glad to double-check your account and assist with any needed adjustments. Thank you for your honest feedback; it helps us improve. Best regards, KaktusApp team
(Update) After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app. (Previous review) Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.
We truly appreciate you taking the time to revise your review. Knowing that the app is providing value and a positive experience means a lot to our team. Best regards, Kaktus Team.
I just reached out regarding two questions I had while working on my Shopify store and was immediately assisted by Anne. She was prompt in responding, clear in communication and immediately assisted me with my requests! Very pleased with the service received today. Thank you Anne!
Thank you for the feedback! We're thrilled our support team delivered a great experience. Best regards, Kaktus Team.
Ja definitiv empfehle ich diese App. Intuitiv, leicht verständlich und es wird bei Benutzung gefragt, ob man Hilfe benötigt. ich hatte drei kleine Problemchen, bei denen mir sofort geholfen wurde. Anne hatte zu allem einen Tip! Lieben Dank Sara
Vielen Dank! Wir freuen uns, dass unser Team Ihnen den Prozess erleichtern konnte. Mit freundlichen Grüßen, Ihr Kaktus-Team.
Sudden charges after being installed and used for 3 months without charge Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue I would not recommend this app dev at all after my experience ***Update*** 2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review: I would not recommend this app at all after my experience
Hello Dear Customer, I want to ensure that we are all on the same page. With all due respect, the way the app ecosystem operates is such that you are charged by Shopify, and Shopify then makes the payment directly to us. Once you request a refund, we can approve it. However, the actual refund is processed by Shopify or the payment processor, not by us. If you have any stores and request a refund, the process will be the same—some processors might take more time, others less. It's important to point out that we issue refunds immediately, no questions asked. We still believe that this review is unfair to us, as it does not reflect any feedback on the app itself but rather your experience with obtaining a refund. If there is anything else we can do, please contact us. We will do everything to make you happy, I promise. With love from Alex, CEO of KAKTUS.
Thanks for your feedback! Best regards, Kaktus Team.
Super fast support
Thank you! Our support team is always happy to help. Best regards, Kaktus Team.
Sehr gute App aber leider nicht auf Deutsch. Dennoch übersichtlich und einfach gestaltet. Vielleicht ein paar ausgefallene Buttons etc. wären nice. :)
Vielen Dank, dass Sie sich für unsere App entschieden haben. Wir freuen uns über Ihre Unterstützung! Mit freundlichen Grüßen, Ihr Kaktus-Team.
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