Kit Karts
Abandoned cart recovery
Rating
4.5
feedback
449
chart
#6,189
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May 11, 2018
Had a customer call me yesterday - I guess KIT sent an email out to someone that had added an item to there cart and then came back and bought it a from a different computer a few days later. He was worried that he wasn't going to receive his order after receiving the email. I suppose It would be hard to decipher an outdated cart vs a recent purchase from the same customer but I may be deleting it I get another phone call like that. Not because I don't believe in the app - just because I don't want to have to explain to my customers that my emails are automated and it was a mistake. This isn't a negative review, just possibly something for them to build on or work towards. Ryan
Oct. 10, 2016
UPDATED REVIEW**** This app works as promised, but there are some major flaw that have convinced me to look elsewhere. Firstly, the data being reported on the app seems to be incorrect. I attempted to work with support to correct this issue, but there was no support in verifying data. Secondly, you are unable to incorporate pictures into the abandoned cart, and as a clothing retailer, a huge need for us. Asked update updates in future but none were provided. I am decreasing my rating to a 3 star, as pictures a must have for us. Purchased this app after running the abandoned carts through Shopify with limited success. I found this app through the Kit Virtual Assistant App (along with a ton of other great apps). As a rapidly growing store, we are excited about the outsourcing of such critical money earning apps, and after one glance at the dashboard upon setup, we realized this app was something we wish we had found earlier! Cheers to your success, BuddyLove