Kiwi Size Chart & Recommender
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Awesome service. Super fast and fixed in one go. Thank you.
Thank you for the 5-star review!
I’m glad that the issue I encountered was finally resolved with the help of their technical support team. I would recommend using live messenger if you have an urgent matter—it’s the most effective way to reach them better than via email.
We're glad our support team was able to get your issue resolved! We truly appreciate your patience throughout the process and your recommendation to use our live chat for urgent matters. Thank you for sticking with Kiwi over the years and for sharing your experience!
Thank you for the wonderful five-star rating! We truly appreciate your continued support and are happy to have you as part of the Kiwi community.
Great experience!
We love hearing that you had a great experience with our app! Thanks so much for the five stars and your support.
Thank you for the 5-star review!
Your five-star rating means a lot to us! Thank you for choosing Kiwi and for showing us your support.
Extremely disappointed in current support and the app. We have been using Kiwi sizing for about 5 years and it has been great. Unfortunately it functionality has deteriorated where its metadata filters just doesn't work at all. We are currently looking for an alternative solution.
Hi there, My name is Sharky, a Customer Experience Lead at Kiwi. First, thank you for being with us for so many years. I'm really sorry to hear how disappointing your recent experience has been, especially after having relied on Kiwi for so long. I understand your frustration with the metafield matching issues and the lack of a satisfactory resolution from our support team. This certainly isn't the experience we want for our long-term customers. We're reviewing your previous support conversations to get a clearer picture of what's happening and what we can do to resolve it. I'll also be coordinating with our team to make sure your concerns receive the attention they deserve. We truly appreciate the trust you've placed in Kiwi over the years, and I hope we can earn that trust back. Regards, Sharky Customer Experience Lead
Thank you for the 5-star review team! We appreciate your support.
**Unfair Pricing Model – Feels Like a Hidden Billing Trap** I am extremely disappointed with Kiwi Sizing's pricing model. After upgrading to a higher-tier plan, I discovered that they charge based on my store's total order volume, even for orders that never use their size charts. **Why should I pay for orders that have absolutely nothing to do with this app?** This is an unreasonable and unfair billing practice. Merchants should be charged based on actual usage, not their entire store's sales activity. This pricing structure feels like a hidden billing trap that penalizes growing businesses. I strongly encourage other Shopify merchants to carefully review the billing terms before upgrading. **Kiwi Sizing should seriously reconsider this pricing model.**
Hi Liming, My name is Sharky, a Customer Experience Lead at Kiwi. I'm sorry to hear how disappointing this experience has been, especially after upgrading your plan and discovering that orders without size charts were still included in your usage charges. Your concerns about how our pricing works are completely understandable, and I recognize that simply explaining the billing structure doesn't address the frustration you've experienced. I'll be following up with you directly through your existing support conversation. I hope we can find a fair way forward and rebuild your confidence in our app. Respectfully, Sharky
Thank you for the 5-star review!
getting in touch with support was quick an easy. been using this app for 3+ years
Three years with Kiwi and still finding support quick and easy is wonderful to hear! We really appreciate you sticking with us and sharing your experience.
Bastante funcional.
Hi Linda, My name is Sharky, a Customer Experience Lead at Kiwi. I appreciate you taking the time to share your feedback, and I'm glad to hear that you're finding the app useful. I'd love to understand what we could improve to make your experience better. Someone from our team will be reaching out to learn more about your feedback and see how we can help. Thank you for giving us the opportunity to improve!
Ze hebben me super goed geholpen en was binnen 30 minuten opgelost
Getting everything sorted within 30 minutes is great to hear! We’re happy our team could step in quickly and get the issue resolved for you.
Good app
Simple and to the point, we’ll take it! Thanks for the five stars and for choosing Kiwi.
Thank you for the 5-star review Studio Toast and team!
Support was prompt and very useful.
Prompt and useful support is exactly what we want every merchant to experience. Happy we could make things easier for you!
Customer service has been great!
Love hearing that our customer service has been great! Thanks for sharing the kind words and for using Kiwi.
Good and quick service!
Fast and helpful is exactly what we aim for! Happy to hear you had a smooth experience with our team.
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