Kiwi Size Chart & Recommender
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We’d love to understand what kept Kiwi from earning a higher rating. We couldn’t find any support tickets from you, so we’ve reached out directly and hope to help. We hope to hear from you soon. - Kiwi Management team
fsf
Thanks for sharing your rating. We’re sorry your experience with Kiwi didn’t feel fully right. Someone from our management team has reached out by email to better understand what happened and help improve things for you. - Kiwi Management team
Thanks for giving Kiwi a try and keeping the app installed. Our team has reached out by email to offer assistance and better understand how we can improve your experience. We hope to hear from you soon. - Kiwi Management Team
Thanks for your review. We noticed your experience may not have been perfect, so we reached out via email to offer some help. If you need quicker assistance, you can also use the in-app chat anytime and our team will be happy to support you right away. - Kiwi Management team
Thanks for leaving a review! We noticed you gave us 3 stars, and we’d really love to understand how we can make your experience better. Our team has already reached out; we’re here anytime if you’d like to share more details!
i cant add size chart to my producys
Thank you for your feedback. We’re sorry to hear you had trouble adding the size chart to your products. Our team has already tried reaching out to help resolve this, if you’re still having issues, please reply to our message or contact us through the in-app chat anytime. We’d love to get this fixed for you right away
This app shows in a wrong place about sizes. It is only half visible. How can I change it? It is a bug? Please help
Hi team Delikatessen team, We're sorry to hear about the issue with the size display. We checked and didn’t find any support tickets from you, so our team will be reaching out directly to help. You can also message us anytime through the chat widget in the app for faster assistance. We'll make sure it's resolved!
I really like the app, but im having som problems with it changing my store theme. I was using normaly, but at the new theme it doen't show, ene though its activated. I could use some help!
Hey there MONTI team! We're sorry to hear about the issue you're experiencing. A member of our team has reached out to you to offer assistance. We look forward to hearing from you soon. - Kiwi Management Team
We like Kiwi for its easy setup & ability to use our own designed template. It functioned well for us until this spring when something with the design broke within the app. The Kiwi team addressed our issue quickly only once we left a low-rated review. It ended up being a simple adjustment and our size guides are functioning as they once were, but it would have been a better experience had the team advised to update the sizing plugin when we surfaced the issue months ago. We will continue to use this app & hope for better communication if we run into anything again!
Hi team, Thanks for flagging this. We're sorry to hear about the frustration. We checked and haven't received any recent tickets from you since April 16, so it's possible your latest messages didn't come through. One of our team members will be reaching out shortly to assist and make sure this gets resolved properly. - Kiwi Management Team
i dont like that i am paying a fee monthly and then have to buy credits to import a size chart how annoying can that be. but everthing else is perfect
Hi LA MODE PERTH and team! We appreciate your feedback! We understand that fees can be a concern, and we’re always looking for ways to improve our pricing. If you have any questions or need assistance, our support team is happy to help. Thanks for sharing your thoughts!
App sluttet å virke, umulig å fikse. Butikken har vært uten size chart i over en uke nå! Vi har blitt trukket årlig betaling 3 ganger i prosessen for å få denne app til å virke. Nå gir vi opp!
We're truly sorry to hear about the issues you've encountered with our app. We deeply value the time you've been with us. Your support since 2019 means a lot, and we're committed to making things right. It seems the initial issue occurred due to a problem with your credit card expiration, which unfortunately affected your app access. We tried to work with you to resolve this, as we're always eager to support our merchants like you. Rest assured, if the payment issue hadn't occurred, your experience would have remained uninterrupted. Your satisfaction is very important to us. If you're open to reinstalling the app, we'll make resolving this a top priority and provide all the support you need. Thank you for considering giving us another chance. - Kiwi Management Team
I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app. The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive: $0 extra for less than 100 orders $5 extra for 100–500 orders $20 extra for 500–2,000 orders $60 extra for 2,000–6,000 orders $120 extra for 6,000–10,000 orders $200 extra for 10,000–20,000 orders $350 extra for more than 20,000 orders To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once. Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts. While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts. -Lauralynn
I can't honestly leave a review yet, as I just downloaded it. But each time I make a change to a size chart I am working on trying to input info in, it ask me for a review. So I am doing this review to stop the pop ups.
Hey there E-SeaRider team! We understand that you just wanted to pop-ups to stop. We hope that you revisit your review once you've spent enough time using our app. If you have any questions or need help, feel free to reach out to us by click on the chat widget within the app!
Export of size chart not available. Rest is good
Hey there Janasya.com and team, Thank you for sharing your feedback. Are you available for a quick call for us to discuss your experience? We value your input, and will do our best to improve our app. We hope to hear from you soon!
good until now
Hey Deer Outfit Kuwait and team, My name is Sharky, one of the Supervisors here at Kiwi. Can you tell us more about your review? We would love to help out if you've encountered any issues or have any questions. You can reach out to us by clicking on the chat widget through the Kiwi app. We hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Kiwi Size Chart & Recommender
Does this size chart app really take a percentage of your sales?
Hey there DSPLN KIMONOS! If you need any help or have any questions, please reach out to our support team by clicking on the chat widget. We'd be glad to help you out!
IT WAS GOOD
Hey there Eraya team! Can you tell us more about your experience? Your feedback is highly valuable to us as a business and we would like to know if you have any suggestions to improve our app. We look forward to hear from you!
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