Kiwi Size Chart & Recommender
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Me han cobrado 1 año de suscripción cuando lo tenia quitado para que no me cobraran más. No me parece buenas prácticas y tampoco responden a los correos... No lo recomiendo
We’re sorry for the unexpected charge and appreciate you bringing this to our attention. We’ve already processed your refund, and a member of our management team will be reaching out to you directly to make sure everything is fully resolved. We appreciate the opportunity to make this right. - Kiwi Management team
Tried out their "Plus" ($15USD/month) plan with the 2 week free trial and quit that plan before the free trial period ended as I decided to use a different app. Noticed that I was going to be billed for that plan for the month anyway 2 days before it started. Approached support whilst it was still showing as an upcoming bill to ask about why I was getting billed even though I ended the free trial plan, and set it back to free. Didn't get a response even after multiple follow ups. Now that billing went through and they're still not responding to my messages/emails. Now not only do I need to waste a huge amount of time to try to find a way to fight for a refund as I never used the application for a paid tier beyond the free trial period, I will also need to find a way to protect myself and ensure that they don't bill me monthly AGAIN as they do not seem to want to respond to my support enquiries.
We’re sorry for the frustration this caused, especially after you canceled the Plus trial and then saw the charge go through while you were still waiting for a response. Your messages came in over the weekend while our team was out of the office, but we understand how concerning it was to see the billing proceed without hearing back from us. We’ve since resolved the charge through app credits earlier today. We apologize for the delay and the time you had to spend following up, and we appreciate the opportunity to make this right. - Kiwi Management team
I’ve been using Kiwi for over two years now and have always been very satisfied, but I find the recent changes to the pricing plans absolutely ridiculous. I used to pay $6.99 a month and could publish up to 100 size charts. Now the price has gone up to $7.99, whilst you’re only allowed to publish 10 size charts. That’s a massive downgrade for a higher price. As if that weren’t enough, Kiwi now also charges extra based on the number of orders you receive each month. This wasn’t the case before and really makes no sense at all. It’s a shame to see that an app I’ve enjoyed using for years is becoming increasingly expensive whilst offering less and less. Think carefully before choosing Kiwi, as I find the current value for money downright poor. There are much better competitors on the market with fair prices! Kiwi, this is a real shame
We’re sorry the recent plan changes have been such a disappointment, especially after more than two years with Kiwi. We understand why moving from your previous $6.99 plan with up to 100 charts to the current pricing and lower chart limits feels like a significant loss in value. Our plans were restructured to better reflect different levels of app usage, but we recognize that this change does not work well for every merchant, particularly longtime users of the previous plans. We appreciate you sharing this feedback, and someone from our management team will be reaching out to you directly to discuss your concerns further. - Kiwi Management team
ZERO Star We had been using Kiwi Size Chart for a long time under a monthly subscription model. Recently, we discovered that the billing appears to have changed to a pricing model based on store order volume, which resulted in charges of more than AUD 1,000 over just a few months. What is most disappointing is that we were not clearly aware of such a major billing change before these charges accumulated. For a size chart app, charging based on a store’s total order volume also feels unreasonable to us, since the app’s core function does not increase proportionally with the number of orders.
We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning. We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing. The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing. The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model. The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.
We’re sorry this plan change resulted in such an unexpected price increase, especially after years of using Kiwi and building more than 100 size charts. We understand your concerns about pricing transparency and the difficulty of moving an established setup. A member of our team has reached out directly to review your account, explain what happened, and work with you toward a fair resolution. - Kiwi Management team
The base app is decent, but false advertising will lead you to buying the upsell. The translate feature clearly says "Translate your size charts and recommenders". However when you buy it and hit translate, it only translates the buttons and header. - Content inside the size guide is not translated - Shopify's native "Translate & Adapt" can't touch it - Support told me you can't create per-locale Size guides, so there's no workaround Their recommendation was to use another $40/mo translation app.
Thank you for laying this out so clearly. We’re sorry the translation feature did not meet what you expected, especially around size guide content and per-locale guides. Our management team has followed up with you directly to review the situation, clarify the current limitations, and see how we can make this right. We’re also using your feedback to improve how Kiwi explains translation support so merchants have a clearer picture before upgrading. - Kiwi Management team
Do NOT use this app! Support is very bad, and if you are doing bigger sales, they will charge way too much. This is a very basic app that can quickly cost you hundreds a month. (without you knowing about it) Stay away!!!!
Hi Madam Muse and team, We’re sorry to hear Kiwi did not meet your expectations. Our pricing and usage charges are clearly outlined on our website so merchants can review costs upfront, and there are no hidden charges. Our team has reached out through your support ticket, we’d be glad to review your account details directly and help clarify anything that felt unexpected. - Kiwi Management team
This doesnt work!!! Tried getting it set up - and it doesnt appear on my page
We’re sorry Kiwi did not appear on your storefront after setup. Display issues can often be resolved by checking the app placement and theme settings, and our team would be glad to investigate. We do not see any support tickets from your store, so we’ll reach out by email to better understand what happened and help identify the right setup. We look forward to hearing from you soon. - Kiwi Management team
I’ve been using KIWI for a full four years, but please take note: they refuse to export the data you’ve created on their platform. This clearly appears to violate principles around data portability under privacy policies or terms of service. If you don’t want to end up like me—unable to export your data after years of use—please choose carefully.
Four years of work is a serious investment, so we understand why this feels so frustrating. Not having a straightforward export option isn’t ideal, and we hear your concern around data portability. We have reached out to you through your support ticket to explain the current situation. While a full export feature isn’t available yet, we are working on extracting the core data from your charts so you don’t lose what you’ve built. It may not come in a perfectly portable format, but the focus is on making sure your work remains accessible. We’re continuing to coordinate this internally and will follow up with a clear update and timeline. Your feedback here is important, and it’s helping push improvements in this area. - Kiwi Management team
This app has been a nightmare from the start. It constantly crashes on the product page and the size information is always wrong. Support is painfully slow and never actually solves anything, they just say they’ll look into it and then never follow up. As a paying customer, I expected at least basic help, but the problems have persisted for ages with no resolution. The worst part: I was invited to a call thinking my issues would finally be addressed, but instead, I was yelled at by an employee for “asking too much” just because I wanted the colors and fonts to match my website branding, something every other app provides without issue. The attitude and lack of professionalism are unbelievable. Do yourself a favor and stay far away from this app. It’s a waste of time and money. Absolutely horrible experience, never install!
Hi Portraits de Famille and team, I’m really sorry to hear how frustrating this experience has been. Running into product page crashes, incorrect size information, and waiting on support without clear resolution would be incredibly frustrating for any store owner. I was also concerned to read about your experience during the call. Conversations with our team should always feel helpful and respectful, and it’s disappointing to hear that the interaction left you feeling otherwise. Your request to match the colors and fonts with your website branding is completely reasonable, and we understand how important that consistency is for your storefront. We’ve just reached out to you directly by email so we can take a closer look at the issues you mentioned and review what happened with your previous support interactions. If you’re open to it, we’d really appreciate the chance to work through this with you and help get things back on track. Thank you for sharing your experience with us. - Kiwi Management Team
Very hard usage, customer support is never available. You always get an AI bot, and never able to get in touch with a real person
We’re really sorry to hear about your experience, and we appreciate you sharing this feedback. Our goal is to make support easy and accessible — not frustrating. I do want to clarify that your issue was already addressed and resolved by one of our technical support agents (not AI), and we’ve reached out again to check in and ensure everything is working properly on your end. If there’s anything still unclear or if you’re facing any new issues, we’re here and ready to help. Thank you for giving us the chance to make this right.
We've been using this app on multiple sites for many years and have found it to be buggy from time to time. Recently this has caused issues with the operation of our sites. Bugs happen from time to time, we understand that. However, the extremely disappointing and frustrating thing is the lack of assistance and communication from the app developers. We've had an open ticket for over 6 weeks that has not been resolved and now that ticket has been removed from the chat. Overall a very frustrating experience, still with no solution. Based on our recent experience, we cannot recommend this app.
Customer support is really hard to reach and i have had a problem for days now!
Hi FSociety and team, I'm sorry to hear you've been having trouble. We looked into this and found only one support ticket from you, which came in today. Our team responded promptly, but we haven’t received a reply yet. If you're still facing issues, we’re here and ready to help as soon as we hear back. - Kiwi Management Team
Aweful app. I've been very disappointed. I've been trying to set up a bra size recommender for month and the support has been of zero help, it's not working & they even charged us more. Don't recommend.
Hi Piera Lingerie and team, Sorry to hear about your experience. We understand how frustrating this has been and want to help make things right. Our team has already reached out directly to offer support and resolve the issues you're facing with the bra size recommender. We're committed to turning this around for you. - Kiwi Management Team
Moved to next plan -> decided it's not okay for us (not possible to translate fields from English). Tried to move back after few minutes and it was not possible anymore. Created lots of manual work for us without any real reason.
Thank you for the 5-star review SMF Essentials and team!
Can’t see the size chart in the mobile site
Forced me to leave a review every time I tried to save a template.
Sorry to hear about your experience, and thanks for flagging this. The review request appears during setup but shouldn't block saving templates. That definitely isn't the intended experience. Our management team will be reaching out shortly to help resolve this and ensure everything's running smoothly. We'd love the chance to turn things around for you. - Kiwi Management Team
Disappointed with the cancellation process The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing. I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback. We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received. Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out. - Kiwi Management Team
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings. We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience. - Kiwi Management Team
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