Kiwi Size Chart & Recommender
Kiwi - Top Size Chart, Guide & Recommendation Shopify App
Rating
4.7
feedback
936
chart
#523
All reviews
Review RSS Feed
Nov. 17, 2025
Very hard usage, customer support is never available. You always get an AI bot, and never able to get in touch with a real person
We’re really sorry to hear about your experience, and we appreciate you sharing this feedback. Our goal is to make support easy and accessible — not frustrating. I do want to clarify that your issue was already addressed and resolved by one of our technical support agents (not AI), and we’ve reached out again to check in and ensure everything is working properly on your end. If there’s anything still unclear or if you’re facing any new issues, we’re here and ready to help. Thank you for giving us the chance to make this right.
Nov. 3, 2025
We've been using this app on multiple sites for many years and have found it to be buggy from time to time. Recently this has caused issues with the operation of our sites. Bugs happen from time to time, we understand that. However, the extremely disappointing and frustrating thing is the lack of assistance and communication from the app developers. We've had an open ticket for over 6 weeks that has not been resolved and now that ticket has been removed from the chat. Overall a very frustrating experience, still with no solution. Based on our recent experience, we cannot recommend this app.
Store
Ariat Australia
Using app
Almost 6 years
Aug. 20, 2025
Customer support is really hard to reach and i have had a problem for days now!
Hi FSociety and team, I'm sorry to hear you've been having trouble. We looked into this and found only one support ticket from you, which came in today. Our team responded promptly, but we haven’t received a reply yet. If you're still facing issues, we’re here and ready to help as soon as we hear back. - Kiwi Management Team
Aug. 19, 2025
Aweful app. I've been very disappointed. I've been trying to set up a bra size recommender for month and the support has been of zero help, it's not working & they even charged us more. Don't recommend.
Hi Piera Lingerie and team, Sorry to hear about your experience. We understand how frustrating this has been and want to help make things right. Our team has already reached out directly to offer support and resolve the issues you're facing with the bra size recommender. We're committed to turning this around for you. - Kiwi Management Team
Sept. 9, 2025
Moved to next plan -> decided it's not okay for us (not possible to translate fields from English). Tried to move back after few minutes and it was not possible anymore. Created lots of manual work for us without any real reason.
Thank you for the 5-star review SMF Essentials and team!
April 21, 2025
Forced me to leave a review every time I tried to save a template.
Sorry to hear about your experience, and thanks for flagging this. The review request appears during setup but shouldn't block saving templates. That definitely isn't the intended experience. Our management team will be reaching out shortly to help resolve this and ensure everything's running smoothly. We'd love the chance to turn things around for you. - Kiwi Management Team
March 2, 2025
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings. We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience. - Kiwi Management Team
Jan. 31, 2025
Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.
We want to assure you that our team is fully committed to supporting our merchants. We've been actively responding to your support requests and asking for more details to troubleshoot, but we haven't received a reply. Rest assured, we're working around the clock to resolve this as quickly as possible. Our team will reach out again shortly, and we're ready to assist whenever you're available. We appreciate your patience and look forward to getting this resolved for you. - Kiwi Management Team
Dec. 6, 2023
Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!
Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority. Hannes Bez | Director of Customer Experience
Sept. 12, 2023
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob, This is Sharky, Team Supervisor here at Kiwi Sizing. I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations. I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible. Respectfully yours, Sharky Team Supervisor - Kiwi Sizing
July 9, 2023
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali, Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there. Best, Serge
June 9, 2023
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team. I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Sharky Team Supervisor - Kiwi Sizing
Nov. 27, 2022
stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.
We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
Nov. 27, 2022
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
Oct. 21, 2022
We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!
Using app
11 months
Total reviews
1
Average rating
1.0
Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period. I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome. Regards, Hannes Bez CX Lead - Staytuned (Kiwi)
Oct. 17, 2022
Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.
Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead
July 5, 2022
Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.
April 28, 2022
The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.
Using app
2 months
Total reviews
2
Average rating
3.0
May 3, 2022
Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan. I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update. We will be waiting in the meantime. Please improve your communication in the support/tech team. Thank you. EDIT 1: After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach. He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.
Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you. As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work. However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you! Regards, Hannes Bez CX Lead