Kiwi Size Chart & Recommender
Create on-brand size guides, tables, and fit recommenders
Rating
4.8
feedback
989
chart
#565
All reviews
Review RSS Feed
Dec. 30, 2025
fraud！i cancelled this app 10 days ago, it still takes my money for next month! Why not just claim you are a gangster?!
Hi there, we’re really sorry for the frustration this caused. We’ve reviewed your account and reached out to you directly by email so we can make this right. The charge you’re seeing was generated by Shopify before the app was uninstalled, which can sometimes happen depending on the billing cycle. Please reply to our email, and we’ll take care of this for you right away.
Nov. 17, 2025
Very hard usage, customer support is never available. You always get an AI bot, and never able to get in touch with a real person
We’re really sorry to hear about your experience, and we appreciate you sharing this feedback. Our goal is to make support easy and accessible — not frustrating. I do want to clarify that your issue was already addressed and resolved by one of our technical support agents (not AI), and we’ve reached out again to check in and ensure everything is working properly on your end. If there’s anything still unclear or if you’re facing any new issues, we’re here and ready to help. Thank you for giving us the chance to make this right.
Nov. 3, 2025
We've been using this app on multiple sites for many years and have found it to be buggy from time to time. Recently this has caused issues with the operation of our sites. Bugs happen from time to time, we understand that. However, the extremely disappointing and frustrating thing is the lack of assistance and communication from the app developers. We've had an open ticket for over 6 weeks that has not been resolved and now that ticket has been removed from the chat. Overall a very frustrating experience, still with no solution. Based on our recent experience, we cannot recommend this app.
Store
Ariat Australia
Using app
Almost 6 years
Aug. 20, 2025
Customer support is really hard to reach and i have had a problem for days now!
Hi FSociety and team, I'm sorry to hear you've been having trouble. We looked into this and found only one support ticket from you, which came in today. Our team responded promptly, but we haven’t received a reply yet. If you're still facing issues, we’re here and ready to help as soon as we hear back. - Kiwi Management Team
Aug. 19, 2025
Aweful app. I've been very disappointed. I've been trying to set up a bra size recommender for month and the support has been of zero help, it's not working & they even charged us more. Don't recommend.
Hi Piera Lingerie and team, Sorry to hear about your experience. We understand how frustrating this has been and want to help make things right. Our team has already reached out directly to offer support and resolve the issues you're facing with the bra size recommender. We're committed to turning this around for you. - Kiwi Management Team
Sept. 9, 2025
Moved to next plan -> decided it's not okay for us (not possible to translate fields from English). Tried to move back after few minutes and it was not possible anymore. Created lots of manual work for us without any real reason.
Thank you for the 5-star review SMF Essentials and team!
April 21, 2025
Forced me to leave a review every time I tried to save a template.
Sorry to hear about your experience, and thanks for flagging this. The review request appears during setup but shouldn't block saving templates. That definitely isn't the intended experience. Our management team will be reaching out shortly to help resolve this and ensure everything's running smoothly. We'd love the chance to turn things around for you. - Kiwi Management Team
March 25, 2025
Disappointed with the cancellation process The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing. I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback. We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received. Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out. - Kiwi Management Team
March 2, 2025
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings. We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience. - Kiwi Management Team
Jan. 31, 2025
Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.
We want to assure you that our team is fully committed to supporting our merchants. We've been actively responding to your support requests and asking for more details to troubleshoot, but we haven't received a reply. Rest assured, we're working around the clock to resolve this as quickly as possible. Our team will reach out again shortly, and we're ready to assist whenever you're available. We appreciate your patience and look forward to getting this resolved for you. - Kiwi Management Team
Sept. 6, 2024
hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.
Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!
Sept. 12, 2023
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob, This is Sharky, Team Supervisor here at Kiwi Sizing. I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations. I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible. Respectfully yours, Sharky Team Supervisor - Kiwi Sizing
July 9, 2023
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali, Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there. Best, Serge
Jan. 16, 2023
This app was perfect until last 3 days it has messed up my sales. THE SIZE CHART DOESN'T LOAD AND AS A RESULT IM SEEING DROP IN ADD TO CART. MAILED THE TEAM NO RESPONSE. PLEASE DO SOMETHING ELSE I'LL UNINSTALL THIS APP.
Hi Huedee team. We apologize for the problems you encountered! We've reached out to you directly by email, to see how we can resolve the issue. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
Nov. 27, 2022
stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.
We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
Nov. 27, 2022
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
Oct. 21, 2022
We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!
Using app
11 months
Total reviews
1
Average rating
1.0
Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period. I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome. Regards, Hannes Bez CX Lead - Staytuned (Kiwi)
Oct. 17, 2022
Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.
Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead