Kiwi Size Chart & Recommender

Thank you for this direct and honest feedback. We'd love the chance to understand what went wrong and how we can make it right. Please check your email — our support crew has reached out to help get everything sorted as quickly as possible! -Kiwi Management Team

Thank you for your feedback! We noticed you left a 1-star review and wanted to check if that was your intention. If there's anything we can do to assist or improve your experience, please let us know—we're here to help! -Kiwi Management Team

We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help you need. - Kiwi Management Team

Thank you for your frank review. We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible. - Kiwi Management Team

Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!

Hi Lara's Latest, Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have! We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!

Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know! Best, Hannes Bez | Director of Customer Experience

Hi there! We've tried to reach out to you several times over the past few weeks to get more information about the problems you're facing with Kiwi, but we don't seem to be able to make contact. If you're open to it, I'd love to set up a call to chat about the issues you've experienced with Kiwi. Please let me know! Best, Hannes Bez | Director of Customer Experience

Hi Zepheria team, We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had! We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to [email protected] Thanks!

Hi there! It looks like you're unhappy about your experience with Kiwi, but we're not sure what the problem is. We don't have any support tickets for your store. I'll reach out to you by email - we'd really love to help! Hannes Bez | Director of Customer Experience

Thank you for taking the time to leave a review. I have to be honest: we're not sure what the issue is for you. Your review isn't clear to us, we couldn't find anything wrong with your account, and we have no support tickets with you. I'll be reaching out to you independently to follow up - we'd really love to fix whatever problems you've been having with Kiwi to turn this experience around for you! Hannes Bez | Director of Customer Experience

Thank you for this direct and honest feedback. We hear you loud and clear and will be working to improve this experience ASAP. Hannes Bez | Director of Customer Experience

Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority. Hannes Bez | Director of Customer Experience

Thank you for your honest feedback. I'm really sorry about your poor experience. We've reached out to you to see if we can rectify this for you. I am overseeing this case personally. Hannes Bez | Director of Customer Experience - Kiwi Sizing

Thanks for the honest feedback. Were you upset about something within the app? It's important for us to understand what your issues were so we can improve our services for everyone, but we unfortunately don't have a record of any contact with you. I would be very grateful if you could let us know what we could be doing to create a better experience for you and our other customers. Regards, Hannes Bez - Director of Customer Experience

Hi Rob, This is Sharky, Team Supervisor here at Kiwi Sizing. I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations. I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible. Respectfully yours, Sharky Team Supervisor - Kiwi Sizing

Hi Milpali, Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there. Best, Serge

Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team. I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Sharky Team Supervisor - Kiwi Sizing

Hi Huedee team. We apologize for the problems you encountered! We've reached out to you directly by email, to see how we can resolve the issue. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.