Kiwi Size Chart & Recommender
The reviews for the Kiwi app are mostly positive, with users praising the excellent customer service, ease of use, and helpful support provided by the team. Many users found the app to be user-friendly and effective in creating size charts tailored to their needs. However, there are some concerns regarding recent changes in pricing plans, with some long-time users feeling that the new pricing structure offers less value for a higher cost. Additionally, a few users mentioned limitations in localization options and the complexity of settings, which could be improved for a better user experience. Overall, the app is highly recommended for its functionality and responsive customer support.
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Tried out their "Plus" ($15USD/month) plan with the 2 week free trial and quit that plan before the free trial period ended as I decided to use a different app. Noticed that I was going to be billed for that plan for the month anyway 2 days before it started. Approached support whilst it was still showing as an upcoming bill to ask about why I was getting billed even though I ended the free trial plan, and set it back to free. Didn't get a response even after multiple follow ups. Now that billing went through and they're still not responding to my messages/emails. Now not only do I need to waste a huge amount of time to try to find a way to fight for a refund as I never used the application for a paid tier beyond the free trial period, I will also need to find a way to protect myself and ensure that they don't bill me monthly AGAIN as they do not seem to want to respond to my support enquiries.
We’re sorry for the frustration this caused, especially after you canceled the Plus trial and then saw the charge go through while you were still waiting for a response. Your messages came in over the weekend while our team was out of the office, but we understand how concerning it was to see the billing proceed without hearing back from us. We’ve since resolved the charge through app credits earlier today. We apologize for the delay and the time you had to spend following up, and we appreciate the opportunity to make this right. - Kiwi Management team
Thanks so much for the five stars! We really appreciate your support.
great
Wonderful to hear you’re having a great experience with Kiwi! Thanks for the kind review.
VERY SIMPLE TO USE
Love hearing that Kiwi has been very simple to use! Thanks for sharing your experience.
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