Kiwi Size Chart & Recommender

The reviews are overwhelmingly positive, with many merchants praising the app’s ease of use, customization options, and the value it adds by helping customers choose the right size. A major strength mentioned repeatedly is customer support: users describe the team as fast, responsive, friendly, and highly effective at resolving issues, sometimes through live chat or technical help. Several reviewers also note that the app improves the shopping experience by reducing sizing questions, increasing customer confidence, and helping lower abandoned carts. Many long-term users say the app has worked well for years and appreciate how simple it is to create and manage size charts. The main negative feedback centers on pricing and billing changes. Multiple reviewers are upset about recent plan changes, especially order-volume-based billing and reduced chart limits at higher prices, which they feel is unfair, confusing, or too expensive for a size chart app. A few users also report billing issues, such as being charged after canceling or not receiving timely responses from support about refunds. Other criticisms are less common but include limited localization/language options, some missing design flexibility without CSS, and occasional functionality issues with filters or display placement. Overall, the app is seen as strong in features and support, but pricing transparency and fairness are the biggest concerns.