Kiwi Size Chart & Recommender
Create on-brand size guides, tables, and fit recommenders
Rating
4.7
feedback
993
chart
#471
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
19%
-
Less than a day
10%
-
Less than a month
27%
-
Less than a year
30%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and easy usability of the app. Many customers highlighted the quick and helpful support they received from the team, with specific mentions of team members like Joseph, Markson, and Reg who provided efficient solutions to their issues. Users also appreciated the app's functionality, stating that it worked smoothly and as expected, contributing to improved customer experience and conversion rates. However, there were a few negative reviews mentioning issues with billing, lack of communication from developers, and occasional bugs affecting the app's performance.
Highlights
Review RSS Feed
All reviews
March 4, 2026
Very smooth experience
Thanks a lot for the 5-star review! We’re really glad to hear our app felt smooth to use. That’s exactly the kind of experience we aim for, so it’s great to know it’s working well for you. If there’s ever anything you’d love to see added or improved, feel free to share. 😊
March 4, 2026
This app has been a nightmare from the start. It constantly crashes on the product page and the size information is always wrong. Support is painfully slow and never actually solves anything, they just say they’ll look into it and then never follow up. As a paying customer, I expected at least basic help, but the problems have persisted for ages with no resolution. The worst part: I was invited to a call thinking my issues would finally be addressed, but instead, I was yelled at by an employee for “asking too much” just because I wanted the colors and fonts to match my website branding, something every other app provides without issue. The attitude and lack of professionalism are unbelievable. Do yourself a favor and stay far away from this app. It’s a waste of time and money. Absolutely horrible experience, never install!
Hi Portraits de Famille and team, I’m really sorry to hear how frustrating this experience has been. Running into product page crashes, incorrect size information, and waiting on support without clear resolution would be incredibly frustrating for any store owner. I was also concerned to read about your experience during the call. Conversations with our team should always feel helpful and respectful, and it’s disappointing to hear that the interaction left you feeling otherwise. Your request to match the colors and fonts with your website branding is completely reasonable, and we understand how important that consistency is for your storefront. We’ve just reached out to you directly by email so we can take a closer look at the issues you mentioned and review what happened with your previous support interactions. If you’re open to it, we’d really appreciate the chance to work through this with you and help get things back on track. Thank you for sharing your experience with us. - Kiwi Management Team
March 2, 2026
helpful cs team
Thank you for the 5 stars 🌟 It’s great to hear our customer support team was helpful. We work hard to make sure you feel supported every step of the way, so your feedback really means a lot to us. If there’s ever anything else you need, we’re here for you 😊
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