All reviews

Rating Breakdown

  • 5
    88% (1,318 ratings)
  • 4
    6% (97 ratings)
  • 3
    2% (29 ratings)
  • 2
    1% (8 ratings)
  • 1
    3% (41 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 28, 2022

It was a great app. Easy to use, effective, until it completely stopped working for weeks. We've waited and waited for a solution or information from support, but had no info, no fix, nothing. For this reason, we left for another app which was disappointing. An unreliable app is worse than a bad app IMO.

Using app

Over 1 year

Total reviews

7

Average rating

3.7

Developer Reply

Thank you for this direct and honest feedback. You're right - we let you down at a critical time. This pains me because we care deeply about our customers' experience. I'll be reaching out to you directly to touch base about your issues - I can't promise that we'll be able to rectify things as quickly as you might need, but I promise you we'll treat your problems as a priority and do our very best to make this right.

1 / 5 Share

Nov. 27, 2022

stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.

Using app

7 months

Total reviews

9

Average rating

4.6

Developer Reply

We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.

1 / 5 Share

Nov. 27, 2022

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

Using app

Over 3 years

Total reviews

11

Average rating

1.9

Developer Reply

Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.

1 / 5 Share

Oct. 21, 2022

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period. I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome. Regards, Hannes Bez CX Lead - Staytuned (Kiwi)

1 / 5 Share

Oct. 17, 2022

Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.

Using app

7 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead

1 / 5 Share

July 5, 2022

ur five sites use your APP, and all of them have paid for one year. Now all sizes are not displayed, and your APP cannot enter. This has a great impact on our sales. Please solve it as soon as possible. , and give us the reason

Store

deolina

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.

1 / 5 Share

July 5, 2022

Your app won't work. What's going on?/There is a big problem with their app, now all the size charts don't show up !!!

Store

Nomadog

Using app

About 2 years

Total reviews

2

Average rating

3.0

Developer Reply

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.

1 / 5 Share

July 5, 2022

Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?

Using app

Almost 3 years

Total reviews

3

Average rating

3.7

Developer Reply

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.

1 / 5 Share

July 5, 2022

Hello, need help. Why all size chart of our products are suddenly disappeared ?? How to solve it??? Pls contact me asap. Thanks.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

Developer Reply

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.

1 / 5 Share

June 24, 2022

Poor customer service. slow support to no support. there are free alternatives guys this one is too complex and doesnt worth the hassle

Store

99-j

Using app

5 months

Total reviews

3

Average rating

2.3

Developer Reply

Hi there Barak! I think the chat gods are mad at us— we have replied many times to your chats, but it doesn't seem like you are getting them! I have also emailed you in hopes we can set up a call to work through your issues! We appreciate the feedback, and also would appreciate the chance to help troubleshoot your issues. Your store has many custom elements, and some of which are conflicting with our app. We'd love to work with you through all this!

1 / 5 Share

May 25, 2022

I'm trying to contact them but their captcha verification does not work properly and they dont seem to have an email

Store

Gilaine

Using app

22 days

Total reviews

4

Average rating

3.0

Developer Reply

Hi Gilaine team, We are so sorry you've had trouble reaching us! Our team is emailing you right away to help resolve any issues you've had. Thanks for writing this review so we can help you! Update on 6/21: We have emailed with you several times to try and help, and haven't yet heard back from you to our email on June 1 (or June 8). We just emailed you again in case we got lost in your inbox. We'd love to help you work through this! Thanks for reaching out, we really hope to help you through this! - Lauralynn at Kiwi

1 / 5 Share

April 28, 2022

The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.

1 / 5 Share

May 3, 2022

Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan. I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update. We will be waiting in the meantime. Please improve your communication in the support/tech team. Thank you. EDIT 1: After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach. He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.

Using app

About 1 year

Total reviews

9

Average rating

1.9

Developer Reply

Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you. As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work. However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you! Regards, Hannes Bez CX Lead

1 / 5 Share

Feb. 20, 2022

Instalei mas achei bem complicado, e ainda tudo em inglês. Ainda fiz o plano premium par ver se facilita mas realmente e muito complicado .... Dinheiro jogado fora! Gostaria de uma Ajuda para que realmente possamos resolver esse problema.

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Obrigado por escrever um comentário. Sinto muito em saber dos seus problemas. Eu gostaria de ter certeza de que isso seja corrigido para você imediatamente. Vou te enviar um e-mail em breve. Além disso, por favor, perdoe-me se minhas mensagens parecerem estranhas - infelizmente ninguém na minha equipe fala português, então eu tenho que usar o Google Translate.

1 / 5 Share

Jan. 12, 2022

Very bad experience. After installing the app, there is a problem and the technician has not been contacted. The technician finally responded to the message and did not help me solve the problem. It has been procrastinating. Wait,wait,and wait!!!

Store

Fizzdiy

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi Fizzidy team! We are so sorry to hear that you had a bad experience. We have been trying to get in touch via email and even your site to help fix all of your issues. We'd love to work with you to make everything right!

1 / 5 Share

Dec. 23, 2021

Customer service is horrible, Daniel (or bot) goes MIA whenever I chase for support/ help regarding the issues with size recommendations. Paid for an Ultimate subscription and was told to wait, wait and wait for 2 weeks for someone to help me. Waste of money. ----- Update - 23rd Dec 2021 Support team claimed to have emailed me regarding my bad experience in the review. Ok so, where is the follow up email?

Using app

5 months

Total reviews

3

Average rating

2.3

Developer Reply

Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! 🙏

1 / 5 Share

Nov. 20, 2021

Customer service is limited and very poor. It seems they are too busy and understaffed. We deleted.

Using app

17 days

Total reviews

2

Average rating

3.0

Developer Reply

Bubbling Brown-we have reached out a few times to help. Please check your email when you get a chance. Would love to figure out a way to help you out.

1 / 5 Share

Nov. 11, 2020

DO NOT INSTALL! We installed this, and before setting it up decided not to use it and uninstalled it. We then went on to our website and it was completely broken and covered in code all over. We had a duplicate theme from a few...

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Thank you for your feedback. This is the first time we have ever received reports of our app having issues with Shopify theme upon installing. If you are interested, we would hope to check out and see what the reason and the source of the issue. Looking to hear back. Thank you!

1 / 5 Share

July 21, 2023

I have been using this kiwi size app and found it is very useful and convenient. However, Kiwi Sizing wants to charge us full while we place a store $9 monthly to shopify. So I do not recommend this app because it is not fair to pay their fee while the store is on-hold.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 16, 2020

The two stores couldn't sync, and after I upgraded the $9.99 package, it didn't solve my problem.

Store

liliin

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi! We are really sorry for the issue due to the large number of size charts you have on one shop that need to be synced over. As mentioned in our support ticket, this is something we are actively working on. Please give us some time to make it work properly if you are still interested!