Kiwi Size Chart & Recommender
Create on-brand size guides, tables, and fit recommenders
Rating
4.8
feedback
993
chart
#556
All reviews
Review RSS Feed
March 25, 2025
Disappointed with the cancellation process The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing. I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback. We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received. Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out. - Kiwi Management Team
March 25, 2025
Thank you for taking the time to leave us a review Menollo team!
March 25, 2025
I’ve been using the Kiwi Size Chart app on Shopify across 5 of my stores, and it’s truly been a game-changer. This app makes adding accurate, user-friendly size charts to my product pages quick and easy. The setup process is straightforward, and the customization options allow me to tailor the charts to match my store’s look and feel. Since using Kiwi Size Chart, I’ve noticed a significant reduction in returns due to sizing issues, and customers appreciate the clarity the charts provide. The ability to create different size charts for each product or collection is an invaluable feature. The app is reliable, and the customer support team is top-notch, always responsive and helpful whenever I have any questions. I highly recommend Kiwi Size Chart for anyone who wants to improve the shopping experience and ensure customers can make the best size decisions. It’s a must-have for all my stores!
Hi there Walkout by Omar and team! Thank you for such a thoughtful review! It's amazing to hear how Kiwi has made a real impact across all five of your stores. Especially in reducing returns and improving the customer experience. We’re also glad the customization and flexibility have been so valuable. We're always here if you need anything!
March 23, 2025
Thank you for the 5-star review Bonfire Threads and team! We appreciate your support.
March 20, 2025
Nice that you don't have to worry about upliading each size chart separately. Easy to setup
Hey FramePace and team! We appreciate your review! We're glad the streamlined size chart setup is saving you time. Please let us know if you need help customizing anything further!
April 17, 2025
It took a little while to get a response, but totally worth the wait. Problem solved and assistance much appreciated!
Hi there Happy Plant People! Thanks for the great feedback! It’s great to hear the setup was smooth and the features met your needs. Please let us know if you ever need anything else!
March 20, 2025
good、good、good、good、good、good、good、
Thank you for taking the time to leave us a review Northern Icons Creations and team! We appreciate your support.
March 19, 2025
Always fast and efficient communication and resolutions
Hey there Zenkai Sports and team! Thank you for taking the time to share your experience! We're glad that our team was able to help you out! If you need help with anything else, you know where to reach us!
March 18, 2025
Good service as always!
Hi there Novara-Boutique and team! We're glad that we were able to serve your needs! If you need help with anything else, you know where to reach us!
March 13, 2025
instanly fixed my problem!
Glad we could resolve your issue quickly BYRON BAY ESSENTIALS and team! Thanks for the 5-star review. Please let us know if you ever need more help!
April 15, 2025
App works great that the customer service is first rate!
Thank you for the 5-star review FunGuy Tees and team!
March 10, 2025
Thank you for the 5-star review Kleidermafia and team! We appreciate your support.
March 7, 2025
Wirklich eine tolle App und einen super Kundensupport!
Hi there VENEREEA team! Thank you for your kind words! We're thrilled that you're enjoying the app and our customer support. If you need help with anything else, you know where to reach us!
March 6, 2025
I was working on adding the Kiwi Size Chart next to the size options on my product page, but couldn't get it to work properly. Fortunately, Reg and Daniel helped me incredibly quickly!
Hey there Raverro team! Thank you for your 5-star review! We're glad to hear that Reg and Daniel were able to assist you quickly in setting up the Kiwi Size Chart. If you ever need further support, we're always here to help!
March 4, 2025
It's easy to use for the most part. However, you cannot copy and past sizes like 23-34" if the Table Unit Conversion is set. I also wish that the filter bar didn't reset randomly. It'd be nice to filter by brand/product type/tag.
Thank you for your feedback. We truly appreciate it. Our team has reached out to you directly to offer assistance and clarify a few things. For the unit conversion, the app automatically converts measurements when enabled, which prevents pasting specific values. However, a simple workaround is to temporarily turn off unit conversion, paste your size range, and then turn it back on. Regarding filtering, the Product section is designed to show which size charts are matched to your products. The best way to find a specific product is to copy the product title, paste it into the search bar, and select it to see all related charts. We're happy to help with any concerns you have. Please let us know if there's anything else we can do! - Kiwi Management Team
March 4, 2025
Great customer service, great app :)
Hey there Joshua Samuels and team! Thank you for taking the time to share the experience you had with our app and support team! Your feedback helps us a lot and we truly appreciate your support. If you need help or have any questions, please don't hesitate to reach out!
March 3, 2025
great app, amazing customer service, I was helped with all my issues within 24 hours!
Hi James London and team! Thank you so much for your wonderful feedback! We're glad that our team was able to provide you with the assistance you needed. If you need help with anything else, you know where to reach us!
March 2, 2025
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings. We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience. - Kiwi Management Team
Feb. 26, 2025
These guys are fantastic, they helped me get the exact look I was going for when I provided a mockup and the result is perfect. I'm really happy with using them and have been using them for almost 2 years now. Their size recommender is clean and works well. Great work guys!
Hey there Peak Moto and team! Thank you for your amazing review! We're thrilled to hear that our team could bring your vision to life and that you've been happily using us for nearly two years! We truly appreciate your support! If you need help with anything else, you know where to reach us!
Feb. 24, 2025
The charts are so useful to my customers. I had an issue where I wanted to move where the chart is displayed; Kiwi support sorted this out very quickly. This app comes highly recommended
Hi Om-Style team! Thank you for your wonderful review! We're so glad to hear the size charts are helping your customers and that our support team could quickly assist with your display adjustment. We appreciate your recommendation! If you need help with anything else, you know where to reach us!