Kiwi Size Chart & Recommender
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Tried out their "Plus" ($15USD/month) plan with the 2 week free trial and quit that plan before the free trial period ended as I decided to use a different app. Noticed that I was going to be billed for that plan for the month anyway 2 days before it started. Approached support whilst it was still showing as an upcoming bill to ask about why I was getting billed even though I ended the free trial plan, and set it back to free. Didn't get a response even after multiple follow ups. Now that billing went through and they're still not responding to my messages/emails. Now not only do I need to waste a huge amount of time to try to find a way to fight for a refund as I never used the application for a paid tier beyond the free trial period, I will also need to find a way to protect myself and ensure that they don't bill me monthly AGAIN as they do not seem to want to respond to my support enquiries.
We’re sorry for the frustration this caused, especially after you canceled the Plus trial and then saw the charge go through while you were still waiting for a response. Your messages came in over the weekend while our team was out of the office, but we understand how concerning it was to see the billing proceed without hearing back from us. We’ve since resolved the charge through app credits earlier today. We apologize for the delay and the time you had to spend following up, and we appreciate the opportunity to make this right. - Kiwi Management team
Thanks so much for the five stars! We really appreciate your support.
great
Wonderful to hear you’re having a great experience with Kiwi! Thanks for the kind review.
VERY SIMPLE TO USE
Love hearing that Kiwi has been very simple to use! Thanks for sharing your experience.
We really appreciate the five-star rating and your support for Kiwi!
kind and fast service
So happy to hear you had a kind and speedy experience with our Kiwi team. Thank you so much for the five stars!
Thanks for giving Kiwi a try. We’d love to hear what could make your experience better.
We really appreciate the five stars and your support of Kiwi!
Thank you for the great rating! If there’s anything we can improve to make your Kiwi experience even better, we’d love to hear it.
Perfect help from the customer support team
It means a lot to hear our customer support team was able to help so well with Kiwi. We really appreciate your support!
mettre d'autre langues que l'anglais
We’re sorry for the confusion around language support. Kiwi does support translations on our paid plans, and someone from our management team will be reaching out to help clarify the available options and see what would work best for you. - Kiwi Management team
Thank you for the 5-star review COTTON ARCHIVE and team! We appreciate the support.
It worked quick and well also liked that it was in my native language
Great to hear Kiwi worked quickly and smoothly, and that having it available in your native language made the experience even better!
Great
Thanks for the 5-star review! We’re happy to hear you had a great experience.
great experience, the customer services is excellent
It's wonderful to hear you’ve had a great experience with Kiwi and our customer service. Thank you so much for the 5 stars!
Kiwi has helped us clean up our sizing charts and the team has been very quick to help with any requests!
We're happy to hear that Kiwi has helped clean up your sizing charts and that our team has been quick to jump in whenever you need help! Thank you so much for sharing your experience.
Thanks for sharing the love for Kiwi!
Great
Thanks so much for the five stars! We really appreciate your support.
sehr leicht einzustellen
So happy to hear Kiwi was easy to set up. Thanks for the 5 stars!
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