Kiwi Size Chart & Recommender

Great app that we've been using now for a couple of years. Very simple setup and customer support is great.

Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help

We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.

I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.

Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.

THE KIWI SIZE CHART IS AWESOME. I HAVE THE ABILITY TO CUSTOMIZE THE WAY I WANT AS WELL AS HAVE CUSTOMER SUPPORT THAT RESPONDS TO ANY QUESTIONS ASKED.

Their customer support is swift, communicates well, and very helpful. We had issues onboarding a new size chart and the team quickly implemented and set it up for us. Been using their app for years and would highly recommend it.

The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.

Customers service is not really good and not really available... The app is cool but complicated. Hope they will increase...

Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.

Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you

stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!

Great service with explanation and videos in the chat! Very helpful, friendly and extensive. They show you exactly what to do step by step.

Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme. Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it

Je recommande. Installation facile, une prise en main détaillé étape par étape. Et un service client réactif pour m'aider à bien positionner le guide des tailles où je voulais. Merci à Daniel du service client !

Awesome Customer Service! Quick response, Love the app and it does everything it needs to do, thank you Daniel and Ron