Klarna On‑Site Messaging
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Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....
Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to [email protected]? Thank you in advance!
Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.
Hi Floragy, We're sorry that your experience using our On Site Messaging has been less than Smoooth. We can confirm that your placements are now active again following a fix to our latet app update.
I have done the whole account process at Klarna in which it was approved. After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0! My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront. Please contact me.
Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store. Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality. Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.
Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?
Hi Loulouis, Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect the functionality of the app. Our Merchant Support team will be in touch as soon as possible to help resolve the issue.
When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!
Hi ONECAP©, Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode. I can see that on of our Partner Support agents has reached out to you with a guide on case #100115583. If you require any additional help, please reply directly to this support case & we're happy to assist further to get your On Site Messaging up & running.
Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support. Je reverrais mon commentaire lorsque l'on aura régler mon souci ! Merci
The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error
Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.
Hi Gin Amber Beauty, We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue. Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/
Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.
Hi Elena Velez, We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.
impossible to install itry and cant made it visible on my ebsite also not see any support sad
Hi IrenFaber, Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing
I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.
Hi Biofusions, Our support team will happily help you get this app working for your store if you email [email protected] With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so. Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.
Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte Jättekonstigt
Hi bolddesignz, While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at [email protected], someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!
Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema
Ciao Museum Shop Italy, Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali. Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione. In caso di ulteriori necessità restiamo a tua disposizione scrivendo a [email protected]
My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply
Hi Papaya Hair! Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!
Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.
Hi Reef Aquatics, So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you
After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem
Hi Belsize Activewear, We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.
I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.
Hi Seadon, We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!
My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working
We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.
Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.
We're very sorry that you didn't receive excellent support. We will review further with the support team to work to improve. I do find support cases for you in our system, so we will continue to work with you further via your open support case.
Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.
Hi K-Beauty UK, We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing [email protected], we'd like to help!
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