Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.3
feedback
113
chart
#1,925
All reviews
Review RSS Feed
Dec. 17, 2023
TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.
Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!
Nov. 2, 2023
I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand
Hello! Thank you for your review and sorry to hear you have had trouble signing in to the Merchant Portal. The email has been resent to you now so that you can log in. Please let us know if you run into any issues (you can continue reaching out on [email protected]) and how you get on with enabling and using our On-Site Messaging app!
Oct. 26, 2023
Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....
Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to [email protected]? Thank you in advance!
Aug. 30, 2023
Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.
Hi Floragy, We're sorry that your experience using our On Site Messaging has been less than Smoooth. We can confirm that your placements are now active again following a fix to our latet app update.
Aug. 29, 2023
It worked fine for some weeks but now has everything became invisible for some reason. There are hard to get support! I have tried all of the guidelines without any solution. When you click on customize theme are they still there but not displaying. No where to find support, I send a email to [email protected] without any response
Hi LYXY, We're sorry to hear that you have been having troubles with your On Site Messaging placements for your site. It appears that the placements are now active on your site and are working correctly. Our Merchant Support team will reach out with further confirmation of this. If you have any further questions they are happy to help.
Aug. 15, 2023
I have done the whole account process at Klarna in which it was approved. After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0! My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront. Please contact me.
Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store. Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality. Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.
July 29, 2023
Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?
Hi Loulouis, Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect the functionality of the app. Our Merchant Support team will be in touch as soon as possible to help resolve the issue.
July 12, 2023
When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!
Hi ONECAP©, Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode. I can see that on of our Partner Support agents has reached out to you with a guide on case #100115583. If you require any additional help, please reply directly to this support case & we're happy to assist further to get your On Site Messaging up & running.
July 7, 2023
Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.
June 23, 2023
Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support. Je reverrais mon commentaire lorsque l'on aura régler mon souci ! Merci
June 21, 2023
The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error
May 10, 2023
It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support
Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far. We will be in touch soon to help you resolve the issue.
April 25, 2023
Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option
Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app. Our Merchant Support team will be in touch shortly to help you resolve these issues & get Klarna displayed on your store
April 7, 2023
Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.
Hi Gin Amber Beauty, We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue. Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/
Feb. 25, 2023
Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.
Hi Elena Velez, We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.
Feb. 8, 2023
impossible to install itry and cant made it visible on my ebsite also not see any support sad
Hi IrenFaber, Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing
Feb. 3, 2023
I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.
Hi Biofusions, Our support team will happily help you get this app working for your store if you email [email protected] With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so. Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.
Dec. 22, 2022
Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte Jättekonstigt
Hi bolddesignz, While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at [email protected], someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!
Oct. 11, 2022
App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.
Hi Aurora & Co., We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing [email protected]
May 16, 2022
Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema
Ciao Museum Shop Italy, Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali. Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione. In caso di ulteriori necessità restiamo a tua disposizione scrivendo a [email protected]