All reviews

Rating Breakdown

  • 5
    68% (84 ratings)
  • 4
    20% (24 ratings)
  • 3
    7% (8 ratings)
  • 2
    14% (17 ratings)
  • 1
    72% (89 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 28, 2022

I think this app is brilliant. Was slightly confused what to do first off. I contacted merchant support via phonecall, Rob my customer advisor/support was pure class. Excellent mannerisms, expert knowledge and help with I needed help to do. Cannot find a fault at all. Cannot mention to much how happy I am to have klarna setup on webpage/store totally opens new revenues to my business and I feel 100% comfortable that if any issues occur, that the expert help is there for me. Thank you so much klarna and especially Rob for helping me today. I Highly recommend this app to everyone.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review SvenThorn! We’re really glad we were able to help out & are here for any support in the future

5 / 5 Share

Dec. 31, 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

Store

smativi

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

5 / 5 Share

Dec. 20, 2021

Good app, easy to install & configure. Also, just as important, great support if something isn't working as it should.

Store

BeYou

Using app

24 days

Total reviews

6

Average rating

4.8

Developer Reply

Hi BeYou! Thank you so much for your feedback! We are super glad you are happy with our app. We always try to be as much of a help as possible so please do reach out if you need anything in the future!

5 / 5 Share

Dec. 14, 2021

Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.

Using app

16 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi ZakFrench, Klarna is available for Ireland for Shopify as an alternative payment method, but not available as a local payment method within Shopify Payments for Ireland. This Klarna On-site messaging app does work for EUR currency, including Ireland. Klarna is listed as a payment gateway at: https://www.shopify.com/payment-gateways/ireland Please email skosm@klarna.com if we can help further, and if you share where Klarna is not listed as supporting Ireland, we'd like to update it if appropriate. Thank you for the review & your interest; we look forward to working with you!

5 / 5 Share

Dec. 1, 2021

I have used other BNPL apps in an other platforms and I understand the value of these apps and what they do. Most people tend to review the app itself which for me is still early days but I am extremely confident that the functionality of this app will work as intended. What I do want to review now is the service and support offered by Klarna. In my first experience, it has been absolutely outstanding, I raised a ticket for some help and within less than 10 minutes I had a real person respond to me ready to help. I requested help installing the app on my website and within several hours of the same day my app had been installed for me. Communication was great and the person helping was very polite and very professional, it was a great joy.

Using app

About 8 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you UK Gift Shop! We'll keep doing our best to provide excellent support for you and any merchant who needs it!

5 / 5 Share

Nov. 30, 2021

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the great review! Happy we could help this time, and anytime help is needed!

5 / 5 Share

Nov. 24, 2021

App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.

Store

HQtecno

Using app

5 days

Total reviews

16

Average rating

5.0

Developer Reply

Ciao HQtecno, Grazie mille per il feedback. Qualora in futuro doveste avere bisogno di ulteriore supporto, siamo sempre a disposizione! Hi HQtecno, Thank you so much for your feedback! If you do need any help in the future please just drop us a message - we are always happy to help!

5 / 5 Share

Oct. 27, 2021

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Using app

About 21 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Foot World, Thank you so much for your feedback! If you do need any help in the future please just drop us a message - we are always happy to help!

5 / 5 Share

June 23, 2021

I had some issues when installing but the support team helped me to solve the problem very quickly. Recommend it!

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Northprana for your kind feedback and recommendation! We're very happy to help you and any merchant who requests support.

5 / 5 Share

May 18, 2021

Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.

Store

Crypt21

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks very much for your recommendation Crypt21; we appreciate it!

5 / 5 Share

May 18, 2021

The whole Klarna team is prepared and available! I had some problems with the plugin but their team supported me great.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Tecno Service Veneta for this review. We're very happy to help you and any merchant!

5 / 5 Share

May 17, 2021

Excellent! So easy to install and add on site messaging and make it all look great without being a coder. Am hoping this will help with conversion. Am excited to start using it.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much Kate Newington Interiors for this review! Klarna On-site messaging does usually help increase conversion and hopefully will do so for your store too.

5 / 5 Share

April 29, 2021

The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.

Using app

10 months

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for taking your time to write us this great review, Urns For Angels! We're very happy to help you and any merchant who requests support. The nice feedback is great to hear certainly!

5 / 5 Share

April 19, 2021

Excellent support and help, quick responses, integration was done quickly and all edits were done perfectly.

Using app

10 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the great review JUSTPRETTYCHIC! We're very happy we could help!

5 / 5 Share

April 16, 2021

Great customer service and help from the team - quick responses and does exactly what you need to be done :)

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

So glad we could help, The Healthy Living Store! Thank you for the great review!

5 / 5 Share

April 15, 2021

Easy to use the app, great support, quick response times. I couldn't figure out how to place the add on the product page but the team helped me sort everything out!

Store

Aerify

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you Aerify for the great review! Klarna support is always happy to help you or any merchant whenever needed.

5 / 5 Share

March 25, 2021

Great app, very happy with look/feel on site. Support team are very good with helping with any changes made.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the great review Nuevo Club! We're very glad to help make you happy!

5 / 5 Share

March 23, 2021

FANTASTIC! So, so helpful so far and easy to customise for your own theme. The support from Mimmi was phenomenal as well.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Wall To Wall Music Livingston for the great review!

5 / 5 Share

March 18, 2021

Brilliant app, and very helpful support team. Thank you for the quick response and kind assistance with integrating it on my store. It works perfectly and saved us alot of time! :)

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the great review, Khalis Perfumery. We're very happy to help whenever necessary! :)

5 / 5 Share

March 18, 2021

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're very happy you are happy Actual Fact Clothing! Thanks for the review!