Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.3
feedback
113
chart
#1,925
All reviews
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Dec. 1, 2021
My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply
Hi Papaya Hair! Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!
Oct. 18, 2021
Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.
Hi Reef Aquatics, So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you
Oct. 14, 2021
After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem
Hi Belsize Activewear, We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.
Oct. 7, 2021
I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.
Hi Seadon, We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!
Sept. 23, 2021
My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working
We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.
Dec. 15, 2020
trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try Afterpay, disappointing to say the least, sort it out guys
Hi Skull Riderz, We're very sorry that you have not received good support yet. Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app per: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.v0zr042ahsu Our systems show that you've contracted with Klarna for an account that supports European regions, but if your store's base currency is USD, Klarna can only accept orders for US customers, as Shopify restricts alternative payment methods to only transact in a store's base currency (more info at "Known Issues: 1. Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf). If applicable, you could sign up for a Klarna account that supports US customers: https://us.portal.klarna.com/signup/country-select?country=US&platform=shopify If we can help further, please email [email protected] and you'll get dedicated Klarna support specifically focused on integrating Klarna with Shopify.
Aug. 28, 2020
Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.
Hi K-Beauty UK, We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing [email protected], we'd like to help!
July 27, 2020
Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.
Khayni - We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.
June 4, 2020
DON'T MISS THIS APP. WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup
Hi Ciao Markets, We're sorry that you've had difficulty installing the On-Site Messaging App. If you could email our support team at [email protected] they'll be able to walk you through the process, or you can visit our FAQ at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html or watch the installation video on the listing. We do hope this helps.
May 22, 2020
Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app! Just DOESNT WORK no matter what you do!
We're sorry the app is not working for you yet, but our support team (available at [email protected]) can work through this with you to get the app working for your store.
May 21, 2020
This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.
Hi Venice Design, We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing [email protected]
May 14, 2020
To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.
We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly at [email protected]. Alternatively, we have an installation video that you can follow here: https://www.klarna.com/international/business/shopify-on-site-messaging/ We do hope this helps, and that you'll give the app another go.
May 6, 2020
Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either. We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.
Hi Uplift Active, We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if other additional improvements can be made regarding the integration with Shopify specifically. Additionally, per your continued communication with the Klarna support team, fortunately they were able to help with many of your orders.
March 27, 2020
TERRIBLE APP AND TERRIBLE SUPPORT! App doesnt work and doesnt allow you to add the messenger tabs even though it says it does. The support is really bad and you keep being fobbed off. Def not worth the hassel.
We're sorry to hear that you have encountered somme difficulty in installing the app. We do have a dedicated Support team standing by to assist with any issues and they can be contacted directly at [email protected]. Should you wish to speak to them please do get in touch.
March 10, 2020
The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.
We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated support team by emailing [email protected] and they'll be able to guide you through the process. We also have our support guide and an installation video which can be found here: https://www.klarna.com/international/business/shopify-on-site-messaging/ We are working hard to continually improve the app, and our support team are available to help with any issues.
Oct. 8, 2019
I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved. Very unprofessional and extremely disorganized. Terrible way to run a business.
Mr. Foley - We're obsessed with providing a positive customer experience at Klarna and we apologize for your negative experience. We're working hard to make certain that the processes which failed you are remedied as soon as possible and we wish you and your business continued success. [email protected]
Aug. 21, 2019
I installed the app and added a placement to my cart page. I put it under the additional checkout buttons and it was misaligned. Tried to move it but had no luck. So I removed it entirely and then my alternative payment buttons were misaligned in Safari and only two show up in Firefox! Disconnected app (which Klarna say will remove their code and get things back to normal) and then uninstalled the app but I still have the issue. Just add Klarna content to your website manually as this app does not work at all and just creates problems. Have emailed support hoping they can resolve the issue.
The app will completely remove all added code for you store, if as you've done, first disconnect your account in the Settings page of the app before uninstalling (as documented at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.9m8fqltx70vg). We do not currently find any Klarna code in your store, but we will certainly work with you to resolve any remaining issues relating to this app via your support case.
July 24, 2019
App doesn't work properly, and when you remove it, it leaves code in your files. Contacted developer for help, no response yet.
We're sorry the app didn't work for you. If you email [email protected] we are happy to debug any issues with the app on your store. The app has been updated to remove all code if you first disconnect the Klarna account (in the app Settings) before you uninstall the app. For more details, please see the "Removing the Klarna On-Site Messaging app" section at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html We try to respond to support requests quickly, but based on workload, it may take up to 1 or 2 business days.