Klarna On‑Site Messaging
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After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem
Hi Belsize Activewear, We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.
I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.
Hi Seadon, We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!
My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working
We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.
Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.
We're very sorry that you didn't receive excellent support. We will review further with the support team to work to improve. I do find support cases for you in our system, so we will continue to work with you further via your open support case.
Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.
Hi K-Beauty UK, We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing [email protected], we'd like to help!
This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie. I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.
Kreative Living, We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.
Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.
Khayni - We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.
Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.
We're sorry you found the app too complex. We are continually working to improve and simplify it the process of it. We were unable to locate a support ticket for your store, but we would still love to guide you through the installation. If you could send an email to [email protected] - our team is standing by to ensure that the app work smoothly on your store.
DON'T MISS THIS APP. WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup
Hi Ciao Markets, We're sorry that you've had difficulty installing the On-Site Messaging App. If you could email our support team at [email protected] they'll be able to walk you through the process, or you can visit our FAQ at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html or watch the installation video on the listing. We do hope this helps.
This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.
Hi Venice Design, We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing [email protected]
To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.
We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly at [email protected]. Alternatively, we have an installation video that you can follow here: https://www.klarna.com/international/business/shopify-on-site-messaging/ We do hope this helps, and that you'll give the app another go.
TERRIBLE APP AND TERRIBLE SUPPORT! App doesnt work and doesnt allow you to add the messenger tabs even though it says it does. The support is really bad and you keep being fobbed off. Def not worth the hassel.
We're sorry to hear that you have encountered somme difficulty in installing the app. We do have a dedicated Support team standing by to assist with any issues and they can be contacted directly at [email protected]. Should you wish to speak to them please do get in touch.
The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.
We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated support team by emailing [email protected] and they'll be able to guide you through the process. We also have our support guide and an installation video which can be found here: https://www.klarna.com/international/business/shopify-on-site-messaging/ We are working hard to continually improve the app, and our support team are available to help with any issues.
I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved. Very unprofessional and extremely disorganized. Terrible way to run a business.
Mr. Foley - We're obsessed with providing a positive customer experience at Klarna and we apologize for your negative experience. We're working hard to make certain that the processes which failed you are remedied as soon as possible and we wish you and your business continued success. [email protected]
App doesn't work properly, and when you remove it, it leaves code in your files. Contacted developer for help, no response yet.
We're sorry the app didn't work for you. If you email [email protected] we are happy to debug any issues with the app on your store. The app has been updated to remove all code if you first disconnect the Klarna account (in the app Settings) before you uninstall the app. For more details, please see the "Removing the Klarna On-Site Messaging app" section at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html We try to respond to support requests quickly, but based on workload, it may take up to 1 or 2 business days.
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