Koongo: Sell on Marketplaces
Koongo: Sell on Marketplaces - Zalando, Bol, Amazon or eBay.
Rating
4.6
feedback
137
chart
#1,231
All reviews
Rating Breakdown
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Nov. 13, 2023
Il supporto clienti è il top! Carlos ha una soluzione per ogni problema e se non la trova se la inventa! Raccomandato!
Nov. 9, 2023
The customer support team was great! I want to give a special thanks to Carlos, he solved the problems with the app very quickly and efficiently Thanks!
Oct. 26, 2023
Great support from the team, they are very helpful and quick on solving problems
Oct. 24, 2023
ich hab den nutzen überhaupt nicht verstanden. Es ist auch schwierig einzurichten
Oct. 13, 2023
The best application for integration at the moment. A large number of platforms for connecting, the ability to create a custom feed, excellent support service. 5/5 without a doubt.
June 29, 2023
The best integration you can find. I have the Zalando integration and everything is great, easy to integrate and the product mapping is great. The integration also supports tracking code for both primary and return shipments. Furthermore, the team is always friendly and ready for any request, they will solve any type of problem for you.
June 26, 2023
Very helpfull and professional support. Makes it easy to get 'up and running' with good advice and tips.
June 22, 2023
We are working for many months with this app and are satisfied. Also the support is greatfull. We don´t want to miss it.
May 19, 2023
Very good app and an outstanding support (many thanks to Carlos, with his quick and very good support). We use it especially for selling on Zalando. Koongo imports automatically all orders and returns to Shopify. Shopify knows exactly which article was sold and our finance software (Lexoffice) automatically creates and sends the invoice/credit note to the customer. Highly recommended!
May 18, 2023
Supporto Top! Uso il loro servizio per sincronizzare il catalogo del mio negozio con Trovaprezzi. Mi hanno aiutato passo a passo nella creazione del file CSV, sempre disponibili ed efficienti.
May 2, 2023
Helpful app. reply within 24 hours with good solution. koongo have all the attributes with different platforms, you can set up your listing very detail. Recommended!
May 1, 2023
Very reliable service with a nice interface. Great support that is responsive and friendly. Recommended!
April 26, 2023
Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-) Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store. The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.
Hi, I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration. In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform. In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning. Kind regards,
April 6, 2023
My experience of this app and support was nice. It was, because at the moment I don't need any .xml files, but if I needed again I will use this app.
March 30, 2023
could not offer support for a new customer as could not be bother to support, tried for 2 days with little help, would not recommend
We are sorry to hear about your recent experience with our support team. To ensure the necessary level of assistance, we require scheduling calls for non-urgent matters at least 24 hours ahead. If you wish to re-connect your store, we can arrange a meeting for tomorrow. We look forward to the opportunity to meet your expectations in the near future.
Feb. 23, 2023
Ottima applicazione per chi vende sui Marketplace; integrazione completa e assistenza disponibilissima per qualsiasi problema. La consiglio vivamente
Feb. 20, 2023
Koongo has proven to be a useful, well structured service for our store. The setup flow is simple and well structured. Support is excellent. Most importantly, Koongo offers a wide variety of integrations, to major e-commerce platforms. We look forward to connecting our store to other major platforms with Koongo.
Feb. 8, 2023
very helpful assistance from Raul who makes sure to reply by the end of each day and addresses all questions. I personally still find it difficult to navigate and add filters on Koongo and need the assistance of support, however I am hoping that soon this process will become more user friendly.
Thanks for your review. We're now working on several improvements to make filtering, conditions and product data transformation much easier, it will be released pretty soon!