Koongo: Sell on Marketplaces
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One of the best application for integration tried recently Great support from Raul, he is very helpful and quick on solving problems
We’re happy to hear that the integration has been working well for you and that your experience with the support team has been positive. Quick and helpful assistance is something we always aim to provide. We truly appreciate your feedback.
App molto funzionale, Carlos sempre presente per risolvere i vari problemi nella configurazione (a volte non molto intuitiva per colpa delle regole dei marketplace).
We’re glad to hear that you find the app very functional and helpful for managing marketplace integrations. Marketplace requirements can sometimes be complex, so it’s great to know the configuration support helped resolve any challenges along the way. We truly appreciate your trust and are happy to support your success across different sales channels.
Il supporto clienti è il top! Carlos ha una soluzione per ogni problema e se non la trova se la inventa! Raccomandato!
Koongo offers a wide range of features for managing product data, marketplace integrations, and order synchronization, so reliable assistance is important to keep everything running smoothly. Your recommendation is truly appreciated.
The customer support team was great! I want to give a special thanks to Carlos, he solved the problems with the app very quickly and efficiently Thanks!
We’re glad to hear the issue was resolved quickly and efficiently. Providing fast and reliable support is a key part of what we do.
Great support from the team, they are very helpful and quick on solving problems
Thanks for your comments! Providing quick and helpful assistance when issues arise is very important to us.
Very useful app, easy to use with a great support service.
Glad to hear that you find the app useful and easy to work with. It’s also great to know that the support service has been helpful when needed. We appreciate you taking the time to share your experience.
The best application for integration at the moment. A large number of platforms for connecting, the ability to create a custom feed, excellent support service. 5/5 without a doubt.
We’re glad Koongo meets your expectations with its wide range of supported platforms and the flexibility to create custom feeds. Providing reliable support and giving you the tools to connect wherever you want to sell is exactly what we focus on.
Good app with many functionalities and first-class customer service
Glad to hear that you find the app feature-rich and that the customer service has met your expectations. Providing powerful tools, such as advanced filtering, conditionals rules or AI mapping, together with reliable support is exactly what we aim for.
The best integration you can find. I have the Zalando integration and everything is great, easy to integrate and the product mapping is great. The integration also supports tracking code for both primary and return shipments. Furthermore, the team is always friendly and ready for any request, they will solve any type of problem for you.
Thank you for the great feedback. We're glad the Zalando integration is working well for you and that the product mapping and shipment tracking features have been useful. We also support both Zalando Partner Program and Zalando Connected Retail, including all fulfilment methods automatic shipping document support.
Very helpfull and professional support. Makes it easy to get 'up and running' with good advice and tips.
Getting users up and running smoothly with practical guidance and useful tips is always a priority. We’re glad Koongo helped make the setup process easier for you.
We are working for many months with this app and are satisfied. Also the support is greatfull. We don´t want to miss it.
We appreciate your feedback about our support team as well. Nice to see Koongo has been supporting your workflow for many months.
Very good app and an outstanding support (many thanks to Carlos, with his quick and very good support). We use it especially for selling on Zalando. Koongo imports automatically all orders and returns to Shopify. Shopify knows exactly which article was sold and our finance software (Lexoffice) automatically creates and sends the invoice/credit note to the customer. Highly recommended!
Thank you for the great feedback! It’s wonderful to hear that Koongo is helping streamline your workflow, especially with Zalando sales and the automatic synchronization of orders and returns with Shopify. Automating these processes — including accurate product tracking and smooth invoicing through your finance software — is exactly what Koongo is designed to support.
Very reliable service with a nice interface. Great support that is responsive and friendly. Recommended!
Reliability is one of our core strengths, and we put a strong focus on near real-time catalog updates to keep your data accurate across all channels. Thank you for the recommendation, we really appreciate it.
Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-) Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store. The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.
Hi, I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration. In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform. In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning. Kind regards,
My experience of this app and support was nice. It was, because at the moment I don't need any .xml files, but if I needed again I will use this app.
Thanks for your kind words, support is a top priority for us, and we’re always here to help when needed. We provide product feeds that meet marketplace requirements in XML, TXT, CSV and JSON formats, so whenever you need them again, everything is ready to go.
could not offer support for a new customer as could not be bother to support, tried for 2 days with little help, would not recommend
We are sorry to hear about your recent experience with our support team. To ensure the necessary level of assistance, we require scheduling calls for non-urgent matters at least 24 hours ahead. If you wish to re-connect your store, we can arrange a meeting for tomorrow. We look forward to the opportunity to meet your expectations in the near future.
Ottima applicazione per chi vende sui Marketplace; integrazione completa e assistenza disponibilissima per qualsiasi problema. La consiglio vivamente
We're happy to hear the app works well for your marketplace sales and that the integration has been useful for your business. It’s also good to know that the support team has been there to help whenever needed. We truly appreciate your recommendation.
very helpful assistance from Raul who makes sure to reply by the end of each day and addresses all questions. I personally still find it difficult to navigate and add filters on Koongo and need the assistance of support, however I am hoping that soon this process will become more user friendly.
Thanks for your review. We're now working on several improvements to make filtering, conditions and product data transformation much easier, it will be released pretty soon!
Great customer care. Carlos ofter supports us with the issues occurred. This APP is crucial for our workflows as it lets us work smoothly with many marketplaces.
Our support team is always here to help when issues come up. It’s also great that Koongo helps you manage multiple marketplaces and keep your workflow running smoothly.
We can definitely recommend Koongo for anyone who would like to expend to new marketplaces and automated the process. Smooth integration. Top customer service who help us to get the feed customised for our needs.
Good to hear the integration went smoothly and that the feed could be tailored to your needs. That’s exactly what we aim for. We’ve also rolled out a new wizard-style integration flow that makes connecting selected marketplaces much easier and quicker. Happy to support your expansion anytime.
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