Kwik COD & Checkout

I've been struggling since day 1, the support is a ghost, which doesn't care even if the customer is willing to pay for the automation services. There is a lot of data discrepancy which these people do not provide any solution, rather give vague replies and most of the times do not even care to reply. I'm trying to find a better alternate and as soon as I get, I'll knock them off my store.

Worst customer support I’ve experienced. Multiple attempts to reach out went unanswered. Feels like there’s no support once you install the app. Not recommended.

I have wasted my 10 days on this app. seriously there onboarding team is ridiculous. I have install the app and faced some issue in KYC process. For that I have raised a ticket. And shared my all the detailS. And it's bean 10 days and i have kept on receiving message that "our onboarding team will connect you shortly". And yet they have not connected me. And simply they are westing my 30 days free trial. And yesterday again i have received message saying "provide me your details again". so this how they wast our 30 days free trail... And for (Kwik cod reference ) this is my ticket id #198710...

There are issues with respect to the implementation of app, constantly chasing the team to but no one is reverting. This is not acceptable

Unable to remove from my store, having issue while uploading the KYC documents ,

One of the most Horrible Painfully Slow experiences using any app till date!!!! Especially the worst KYC activation and some strange CPV processes which takes 2-3 weeks and multiple steps, that we have never faced even with major payment gateways and other systems. Despite approval after such a long wait we it does not work out of the box... The app is so buggy and has no logical flow in configuring it!! If you want to set something it is not done on Shopify Dashboard and it will redirect you instead to their dashboard, and to access it, you will have to use OTP to sign in every time you want to change something. Also you will need to install two other Kwik apps along with this.

I installed Kwik COD & Checkout app but never received a single order through it. I even uninstalled it, yet I was still charged ₹859.48 on 8 May 2025. I also sent them an email, but received no reply from their team. This is highly unprofessional and unfair. Be cautious before installing this app.

We have been using GoKwik COD for over a year now and was working fine with whatever limited features they offer. However, over the last 2 months, we have noticed a functionality issue with cancellation of COD orders in their app with stock not getting added back to inventory even though restock option is selected. Their support staff, Ankush claimed it was not their fault and closed the ticket. After sharing more specific information and how the app should work, they realised the issue but are now ignoring it. Time to get rid of GoKwik and look for another working app.

Poor customer service

mujhe apki customer sapport team sai koi v help nhi mili

I have emailed 4-5 times now and clearly nobody from your team cares to contact back or tell us how to complete the onboarding process. I was thinking of buying the premium for Gokwik but clearly there is no point in dealing with such an unprofessional company and the laziest onboarding team I have ever dealt with. All you guys have done is submit the ticket, we will resolve it, we have shared the details with the team, and what not. This is the worst experience. First learn how to handle the customer and then run a business. DONT RECOMMEND THE APP AT ALL. WORST APP.

Customer support is really poor! Our KYC has been pending for last 2 months, the person in contact from Gokwik team has been responding very slowly. It takes 4-6 days to get a simple response. They reject KYC without any specified reasons, even after multiple submission of the same document in the required format. We are frustrated, unable to move ahead.

Persisting issue on KYC submission due to automated system which is detecting anomalies. Yet no response or resolution despite promising resolution within hours.

We cannot use it for 2 months because for the past 1 month waiting for KYC approval, and every time they say someone from the KYC team will call or mail you. Dont know if some major issues there how many days they will take to respond

Wrost Service and Please Don't Use Kwik Cod

After setting up, when customer is clicking on BUY button, a white screen is appearing. When I make the support agent understand the problem he told me to raise the concern with another team and he cannot do anything not even transfer the query. Very unsatisfied, wasted by 2 days of operation for this app.

Horrible app...from last 3 months they have only been rotating mails...without solution

Worst experience ever. you can not use the app untill you fix a meeting with their team which takes 7 freaking days and only then you will be able to know how the app works. Very stupid

No support. Not working as expected. Installation process is not working