Rating

4.9

feedback

1,328

Reviews

chart

#193

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    13%
  • Less than a month
    38%
  • Less than a year
    32%
  • More than a year
    13%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer service and quick response times of the support team. Users highlighted specific support team members like Dave, Thomas, Eddy, Amozz, Anna, Ress, Duke, Sheldon, James, and Cass for their professionalism, knowledge, and dedication to solving issues. The app itself was described as easy to use, with clean and flexible layouts that save time when building pages. Customers appreciated the personalized assistance they received, making their experience with the app highly satisfactory. However, there were a few reviews that mentioned minor issues or the need for improvements in certain areas.

Highlights

Exceptional customer service and quick response times
Ease of use and clean, flexible layouts
Personalized assistance and dedicated support team members
Minor issues or areas for improvement
Positive user experience and satisfaction

Rating Breakdown

  • 5
    96% (1,281 ratings)
  • 4
    2% (31 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 98% (1,303)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 13, 2026

Surprisingly the best customer service experience I've ever had. William and Anna both diagnosed over 6 problems for me and solved them within an hour or two, while I was at work. Incredible. Thank you both!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hi Barry, Thank you so much for sharing your feedback. I’m really glad to hear that you had a great experience, and I truly appreciate you taking the time to let us know. It’s always encouraging to hear that everything went smoothly and met your expectations. If you ever need assistance again, whether it’s guidance, improvements, or simply exploring more features, please feel free to reach out anytime. I’m always here and happy to support you whenever you need. Warm regards, Anna | LayoutHub Customer Success Team

5 / 5 Share

Jan. 11, 2026

Very very helpful thank you!

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Dear Sam, Thank you so much for your wonderful review! It brightens our day knowing that you enjoyed our Support Team so much. Your feedback encourages us to keep improving so we can provide the best service possible, I hope we can continue to work with each other and help to grow your store even more. If you ever need help again, don’t hesitate to reach out. Best regards, Duke | LayoutHub Support Team

5 / 5 Share

Dec. 22, 2025

Great experience!

Using app

1 minute

Total reviews

2

Average rating

5.0

Developer Reply

Hi Andrew, Thank you so much for sharing your feedback. I’m really glad to hear that you had a great experience, and I truly appreciate you taking the time to let us know. It’s always encouraging to hear that everything went smoothly and met your expectations. If you ever need assistance again, whether it’s guidance, improvements, or simply exploring more features, please feel free to reach out anytime. I’m always here and happy to support you whenever you need. Warm regards, Amozz | LayoutHub Customer Success Team

5 / 5 Share

Dec. 20, 2025

5 stars. Dave did an amazing job supporting my issue right away. Thank you!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear Alex; Thank you so much for your wonderful review! It brightens our day knowing that you enjoyed our Support Team so much. Your feedback encourages us to keep improving so we can provide the best service possible, I hope we can continue to work with each other and help to grow your store even more. If you ever need help again, don’t hesitate to reach out. Best regards, Dave | Layouthub Support Team

5 / 5 Share

Dec. 14, 2025

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Dear Ynes, Thank you so much for take your time to leave a rating about my service. My team and my will continue to strive to provide the best possible service quality for you and all our customers. Thank you for your review, it's a great motivation for us to grow. Best regards, Duke | LayoutHub Customer Success Team

All reviews

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