LayoutHub ‑ Easy Page Builder
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non fa pagine prodotto e vuole registrazione non si integra con shopify ma in un loro sito
Ciao Esspyluxe, Mi chiamo Cass Harper e sono il Customer Success Manager di LayoutHub. Ci dispiace sapere che la tua esperienza con LayoutHub non è stata soddisfacente. Vogliamo rassicurarti che LayoutHub è completamente compatibile con Shopify e che la creazione di pagine prodotto è disponibile nei piani superiori, come indicato nella nostra policy. Ci dispiace per qualsiasi inconveniente tu abbia riscontrato e comprendiamo la tua frustrazione. Vorremmo avere l'opportunità di risolvere la situazione nel miglior modo possibile per te. Ti invitiamo a reinstallare l’app LayoutHub e a contattarci semplicemente rispondendo a questa email. Siamo certi che potremo trovare una soluzione soddisfacente per il tuo caso. Siamo a tua completa disposizione e speriamo di sentirti presto! Un caro saluto, Cass Harper Customer Success Manager | LayoutHub
Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all. My suggestion: Just call the app "500 Server Error", would be more honest. The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)
Hi there, First we are very sorry for your bad experience with the app. Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024. Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email [email protected] and send us the invoice. Thanks and again we are very sorry for your bad experience with the app. Best regards, Anthony | Layouthub support team
Maybe this app does the job for most people, but I ran into a simple problem that support couldn't (or wouldn't) fix for several days. The newsletter form does not work and shows an error. First, I waited an hour on the chat for them to solve my problem, and then they realized that they couldn't and transferred the problem to the developers. Since then there has been no information. If they can't fix a little thing like this, how can I trust this app and be sure of support if bigger problems arise??? Maybe it's best to skip it and look for a better app.
Thank you for your feedback! We’re sorry that you were disappointed that I’ve kept you waiting for so long – we try to provide as much the best service as possible but sometimes things happen out of our control. I hope you will forgive me if I’m not considerate enough. Regarding your problem, our support team noted your issue on 29/7 and it is middle night of Friday in my country as you can see here https://tppr.me/s9MJ4 Our customer support team works continuously but unfortunately our dev team won't work at the weekends.. And they back to work today is Monday About the form issue on your page, our dev team has checked it but the issue doesn't come from the app side. It is related to the field in your Mailchimp account. To solve the issue: There are two ways: 1.Please follow this document https://docs.couponcarrier.io/article/68-mailchimp---how-to-fix-codes-rejected-with-your-merge-fields-were-invalid to disable the required fields https://tppr.me/v4jez 2.Or please change the name for the fields in our app side with the same name in your Mailchimp's fields. Thank you for bringing this to our attention!. If there’s anything else we can do for you, please let us know on live chat. We would be happy to assist you further!!!!
Unprofessional when we wanted to delete the app. Didn’t tell us pages will be deleted from the website as well and not only the templates.
Dear Vyno, I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder. Thank you for your feedback, and I want to sincerely apologize for the inconvenience and confusion you experienced when uninstalling the app. At the time, our communication regarding what happens to live pages after deleting the app wasn’t as clear as it should have been, and we take full responsibility for that. You were absolutely right to expect better transparency from us. Although your review was from some time ago, we noticed that your store is still active and we truly hope your business is thriving. Since that time, I’ve stepped in as the new Customer Success Manager and have completely rebuilt our support team. The challenges you faced were handled by our previous CS team, and I regret that we weren’t able to meet your expectations then. However, we’ve taken that feedback seriously and made significant improvements. Our uninstall flow and help documentation have been updated for clarity, and our new support team has been fully trained to better guide merchants through situations like this. We’re also investing heavily in upgrading the LayoutHub platform overall, both in features and user experience. The difference today is significant, and I’d love the opportunity to personally assist you should you ever consider giving us another try. Once again, I’m deeply sorry for your past experience, and truly grateful for the feedback that helped us grow. We’d be honored to support you again and show you how much we’ve improved. Best Regards, Cass Harper Customer Success Manager | LayoutHub Easy Page Builder
The customer service for this app is horrible. Even on a paid plan, they take days to respond and don't fix issues. Very difficult to communicate with them and often their layout pages do not work. I would not recommend.
Hi Kim, we really apologize for this bad experience but you see, this is a problem with our live chat system and we are trying to set it up for you and sometimes it is out of our reach. . I think leaving a review unrelated to the product is not fair, anyway I am really sorry and hope you allow us to serve you as soon as possible. Thank you and regards
Awful experience using the app - managed to successfully delete my blog since it was NOT clear what was happening or being overwritten. You cannot test the pages since you can't save them without committing to the £15 per month fee! Script errors appear on the blog worse, there is NO response from the "customer service". Be aware the response has been they have sent many emails. This is not so - the only emails I have received are marketing emails!
I am really sorry for this, we have tried to email and contact you many times but got no response. Can you send an urgent email to [email protected] and also create a staff account to [email protected]? We will help you as soon as possible Proofs about our emails: we sent you 2 emails to the owner of store https://tppr.me/YWpS https://tppr.me/9Q2QW Thank you
Poor support except 1 or 2 technical team really usefull. Lot of a bug between mobile and desktop version.
Dear MycardFUT, I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder. Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you experienced with our app in the past. We genuinely regret that we couldn't deliver the experience you expected, especially with issues like cross device consistency between mobile and desktop. Only a small part of our previous team was able to support you at the time, and unfortunately, it was not enough. Although this review was from some time ago, we noticed that your store is still active, and we sincerely hope your business is doing well. Wishing you continued success! Since that time, I’ve taken on the role of Customer Success Manager and built a completely new support team. We've taken the feedback from customers like you seriously and invested heavily in training to ensure our team is knowledgeable, attentive, and ready to provide top-tier service. I can confidently say that the support and value you would receive from us today is entirely different. In addition, LayoutHub as a product has been significantly upgraded, and we continue to invest in improving both features and user experience. Although we haven’t heard back from you via email, we would truly love the opportunity to show you how far we’ve come. If you’re ever open to trying LayoutHub again, I’d be happy to personally assist you and ensure everything goes smoothly. Thank you again for helping us grow through your feedback. It’s customers like you who inspire real change. Best Regards, Cass Harper Customer Success Manager | LayoutHub Easy Page Builder
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