All reviews

Rating Breakdown

  • 5
    90% (462 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (6 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (25 ratings)

Reviews with Text

  • 100% (510)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 22, 2021

Reached to support as I wanted the integration in my theme to look better and they were very fast to respond and very patient with my comments until we achieved the final look I needed.

Using app

About 1 month

Total reviews

16

Average rating

5.0

Developer Reply

Awesome to hear that we were able to help you with your needs so fast. Thanks for the kind words.

5 / 5 Share

March 7, 2022

The best support experience I have had in a long time. I use Limespot to cross-sell products and upsell upon checkout. The usability and features are well thought out. It has really improved our ability to cross-sell products. I could not figure out how to do something and tech support immediately responded and did it for me as well as taught me how to do it. An excellent product with great support.

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for your review! We are happy to hear you find our product user friendly! Our support team is always here to help.

5 / 5 Share

Feb. 10, 2021

Exactly what we needed! The support has been top quality as well. They respond fast and fix whatever issue we are having in a timely manner.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We are thrilled to have you as part of the LimeSpot family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

5 / 5 Share

Feb. 4, 2021

Very impressive set up and functions, well worth the price. Much better than the two other ones we tried. Anyone who hasn't tried Limespot should do so.

Using app

1 day

Total reviews

5

Average rating

2.6

Developer Reply

We appreciate your recommendation and hope you will continue using our app. Thank you!

5 / 5 Share

Jan. 26, 2021

Great app. I've had it installed for a little over 24 hours and I've already made 15 sales from recommendations, so it has more than paid for itself. The default settings that they have are beautiful. Had one minor change I wanted and they took care of it right away.

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your positive review! We know you'll get many upsells with our app. :)

1 / 5 Share

Dec. 22, 2020

Disappointed with this app. It looks great but doesn't function with current products and prices. Products which have been archived still show up in the upsell box and sale prices don't show up either. I've reached out a few times for help with no response at all. not worth the hassle.

Using app

4 months

Total reviews

4

Average rating

3.8

Developer Reply

We’re deeply sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. After some investigation, we realized that we have not been receiving your emails due to some technical issues with the "Get Support" function via this app page. Our Customer Success team always replies at [email protected]. Please expect an email from us shortly to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

5 / 5 Share

Dec. 4, 2020

Our company added this app and its perfect you can even customise the items that you want to show ... their customer service is excellent i have spoke with Reymond he helped a lot fast .. very nice in everything

Store

ebarza

Using app

About 2 years

Total reviews

26

Average rating

4.6

Developer Reply

Thank you very much for your support, we really appreciate it.

5 / 5 Share

Nov. 29, 2020

Great App! Really worked out our requirement and the support is also very good. Recommendation boxes work really well.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We are glad to have worked out your requirements and that you enjoy our app. Thank you for being a loyal customer!

5 / 5 Share

Nov. 27, 2020

Just installed the app, it looks great! Michael helped me out with setting up, thank you! Happy Thanksgiving!!!

Using app

About 5 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your positive feedback and happy thanksgiving.

5 / 5 Share

Oct. 27, 2020

We 've been using this app for a year now and we its features have been really helpful to our shop. Great support, fast response and follow-up from Mike! Thanks guys

Store

SHOKO

Using app

Almost 3 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you very much for being a loyal customer. Mike is happy to help!

3 / 5 Share

Oct. 23, 2020

Poor App-... I have being paying for around 12 months or more, without having access to control the features. Afterwards they dont remove the coding, so store is slowed down. Waste of money dont do it! **Update** It was a mistake I have paid way to much. They gave me a refund for a month. Thats ok. I could have spotted it myself before. Michelle was a pleasure speaking to from Limespot. She get one of the stars personally.

Using app

About 2 years

Total reviews

10

Average rating

3.2

Developer Reply

**Update** Thank you so much for updating your review. The refund is currently being processed by Shopify as there hadn't been any charges to your account since February 2020. We look forward to doing business with you again in the future. Best of luck with everything and hope to see you soon! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. A request has been sent to your store so that our team can help with removing the leftover code. We would also like to offer you a better pricing plan with access to more features. Please expect an email from our support team to make things right.

5 / 5 Share

Oct. 16, 2020

The best recommendation app ever ! My store looks like Amazon now ! The support is super responsive and friendly ! I love their apps so much and great support as well ! :)

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Super glad to hear that we have customized our app to your store's liking. Please don't hesitate to reach out to our 24/7 support team if you have any other questions. Thank you!

5 / 5 Share

Oct. 14, 2020

Very good customer service. their live support helped me fix everything very fast. thank you very much!

Using app

About 6 hours

Total reviews

5

Average rating

5.0

Developer Reply

Happy to hear that we could help!

5 / 5 Share

Oct. 7, 2020

Great app, pretty easy to setup and delivers! Staff is very helpful, I got quite a few requests that were answered almost immediately

Using app

About 1 month

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

5 / 5 Share

Sept. 30, 2020

Just started using LimeSpot and their support team is phenomenal. They have help files/articles. And they actually respond quickly. Also the app is highly functional -- it does more than upsell/cross-sell. You can integrate with Klaviyo etc. Hope they continue to invest/grow -- they really have a great product.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

Developer Reply

We are thrilled to have you as part of the LimeSpot family! Thank you for sharing your kind words with us. It means the world to us and to our entire team. We look forward to serving you again soon! 😊

5 / 5 Share

Sept. 28, 2020

We use this app for sliders and cross-sell items. It's added a very nice bump to sales, and is easy to use. Their customer support team is excellent - quick to respond and very helpful. Highly recommend!

Using app

11 months

Total reviews

25

Average rating

4.4

Developer Reply

We are happy to hear you had a superb experience with LimeSpot! We value your input and our 24/7 customer support team is always here to help.

5 / 5 Share

Sept. 23, 2020

We chose Limespot after interviewing and testing several upsell apps. Ultimately what sold us on this platform was their INCREDIBLE customer service and a team that is committed to going above and beyond to help us reach our goals. They've coded in several custom features to our integration at no additional charge, and always with a lightning fast turnaround. Their commitment to excellence and dedication to their clients is a HUGE value-add on top of an already fantastic app. Shout out to Steph M and the tech team for their amazing work!

Store

ezpz

Using app

4 months

Total reviews

8

Average rating

4.9

Developer Reply

We are pleased to hear that you are so satisfied with LimeSpot. Stephanie is very happy to hear your review. We'll continue to strive for better and look forward to our future endeavours!

5 / 5 Share

Sept. 17, 2020

Super easy install and set up with excellent support. Data started to drive recs almost immediately. Highly recommend this app.

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the recommendation!

1 / 5 Share

Aug. 18, 2020

I am trying this app since 3,5 days now and want to share my experience as I am highly disappointed. Why I give 1 star is because this app is seriously hurting my business and when I tried to talk with the customer service they were not interested at all to help me. My problems: - when someone added a product via the products shown from the app and abandoned the cart, this abandoned carts are not shown in shopify, so there is no possibility to follow up with them. - the figures "added to cart" and "reached checkout" increased very nice which was wonderful to see, but unfortunately the final conversion rate decreased from 0,9% to 0,42% which really hurts our business! I dont know why there is this drop in final conversions, I did a lot of testing and finally tried to reach out the customer service of LimeSpot to see if they could help me. I wrote a very detailed description of my problem, but the responses where anything else than satisfying. They ignored my points, gave me very strange answers and said that they just dont track abandoned carts and "wheter people finally buy or not is not up to them"... ähm okay, but if because of them the people dont buy its really bad I would say...

Using app

7 days

Total reviews

7

Average rating

3.3

Developer Reply

We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. After our call and addressing your concerns, the next step is getting in touch with Shopify and having them investigate the issue regarding abandoned carts not being shown in Shopify analytics. We value your business and hope to get a response from them as soon as possible.

5 / 5 Share

Aug. 6, 2020

Thanks to Ryanna the implementation of the app was easy, fast, efficient, ... Every company would need a Ryanna in their teams, a problem solver, really hard worker, fast, focus in helping you, ... Thanks Ryanna.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the lovely review! Ryanna is pleased to hear this from such a great customer.