Bundle & Upsell AI ‑ LimeSpot
Bundle, Cross Sell & Upsell Offers at Checkout to Boost...
Rating
4.7
feedback
508
chart
#1,208
All reviews
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Sept. 17, 2020
Super easy install and set up with excellent support. Data started to drive recs almost immediately. Highly recommend this app.
Thank you for the recommendation!
Aug. 18, 2020
I am trying this app since 3,5 days now and want to share my experience as I am highly disappointed. Why I give 1 star is because this app is seriously hurting my business and when I tried to talk with the customer service they were not interested at all to help me. My problems: - when someone added a product via the products shown from the app and abandoned the cart, this abandoned carts are not shown in shopify, so there is no possibility to follow up with them. - the figures "added to cart" and "reached checkout" increased very nice which was wonderful to see, but unfortunately the final conversion rate decreased from 0,9% to 0,42% which really hurts our business! I dont know why there is this drop in final conversions, I did a lot of testing and finally tried to reach out the customer service of LimeSpot to see if they could help me. I wrote a very detailed description of my problem, but the responses where anything else than satisfying. They ignored my points, gave me very strange answers and said that they just dont track abandoned carts and "wheter people finally buy or not is not up to them"... ähm okay, but if because of them the people dont buy its really bad I would say...
We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. After our call and addressing your concerns, the next step is getting in touch with Shopify and having them investigate the issue regarding abandoned carts not being shown in Shopify analytics. We value your business and hope to get a response from them as soon as possible.
Aug. 6, 2020
Thanks to Ryanna the implementation of the app was easy, fast, efficient, ... Every company would need a Ryanna in their teams, a problem solver, really hard worker, fast, focus in helping you, ... Thanks Ryanna.
Thank you for the lovely review! Ryanna is pleased to hear this from such a great customer.
July 26, 2020
LimeSpot is amazing. If you need help they respond immediately. I recommend this app to everyone.
Thank you so much for your recommendation.
July 22, 2020
Great company and great support. Would highly recommend if you are trying to improve your AOV and conversion rates throughout your store.
Thanks so much for your awesome review!
July 21, 2020
Best personalised recommendations app. Intuitive interface, easy to use and whenever there's something that I cannot personally solve, the customer support is amazing!
We can't thank you enough for the positive feedback. Happy to help!
Sept. 24, 2020
Having used their service for over 8 Month and response they give each time on Repeating task (i usually changes theme often and is very particular about design), i cannot thank Limespot more than writing a review for them.
So glad to hear that you've had such a great experience with our service so far! Don't hesitate to reach out any time you need any help. Appreciate your review.
June 30, 2020
Great app to promote similar products to upsell and cross-promote. Easy to use and doesn't break my theme. Cust support rep Michelle helped me with a few issue and she took care of my issues quickly. Recommended!
You're very welcome! Thanks for your recommendation :)
June 25, 2020
Great app & Great Support! It takes me just 5 minutes to get supported. We will work with them for a long time for sure.
Thank you for your awesome review. :)
June 15, 2020
Super support. Just in a minute the help I needed has been provided. The app works very well on our website
This review made our day! Thank you very much!
Dec. 30, 2020
Michael from Limespot helped me so much with the integration and optimization. He Still do lot to help me. This LimeSpot Personalizer is really good, i think one of the best of for Recommendations. Support ist very Fast and patient. Thank you guys
We are always here to help you! Thanks so much for your positive opinion. :)
June 3, 2020
It's a great tool which shown the difference from the day one. The support was exceptional, Michelle helped us with the customize code changes to populate the template which helped us to setup straight away.
Glad to hear that everything was setup and working well right away! We are sure you'll get many upsells with LimeSpot. 😄
May 5, 2020
I received an outstanding customer service from Frederick today. My issue was resolved within 30 minutes. He went above and beyond making some minor changes to match the store's theme. Great job, thank you! - MerryBath.com
It is our pleasure to help you! Your store is looking great now. Thank you for your positive experience!
April 23, 2020
The app works great, and when something is not working the support is awesome, it has a lot of different ways to customize your pages, and as I saidthe support is fantastic, they helped me in everythink I asked and very quickly, and I think it¨s pricing options are very fair, big thanks to Michael!
Thanks for your support! We are always here to help. Happy to hear that you find our pricing to be fair.
April 16, 2020
Great app - and when I got stuck on a few details, the support were very helpful and dealt with it in good time. Thank you.
Thank you for your review. Our support team is always here to help!
April 15, 2020
We really like this app!! It's easy to use and we've seen great benefits from using Limespot! Ryanna helps with any questions we may have and is quick to answer and solve problems!
So pleased to hear that you've seen great benefits with our app. Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
April 14, 2020
We love this app, they have the best most friendly support (hi Ryan!) who are so so helpful and make it really easy to integrate the app into your site.
Thanks so much for your review! Our support team is always here to help (the person who helped you is actually called Reymond!).
April 13, 2020
This app is very helpful to highlight most popular products and their Customer Servicer is very prompt to assist
This review made our day! We're glad that our app is helping you. :)
March 23, 2020
I'm finding lots of bugs with this app and as it has become more sophisticated, it's become more difficult to use. e.g. If I try to make configuration changes, it just seems to fall over and I can't access it for a few hours as it resets. Probably user error, but even so, it shouldn't behave as it is. I'm on the verge of swapping for another recommender engine.
We are very sorry for the frustrating experience you had with our app. Our engineering team has since fixed the issues and your account is now good to go. We tried to reach out to you via the live chat to let you know that everything is now fixed. Hopefully you will be able to give us another chance before swapping for another app! Do reach out to us at [email protected] so we can help you with any other concerns you may have with our product.
March 8, 2020
I could install very easy. Quick support is also very helpful. It fits naturally into the site design.
Thanks for your 5 star review! Glad to help. :D