LitExtension Store Migration

Thank you for your feedback! We are pleased to hear that you found it easy to work with us and that our team completed the data migration professionally and swiftly. Providing a seamless experience is our goal, and we are glad we could meet your expectations. If you have any more needs in the future, please do not hesitate to reach out. Thank you for choosing our services!

Thank you for sharing your experience! We are delighted to hear that our app helped you smoothly migrate from an old Zen Cart CMS to Shopify. It's great to know that the process alleviated your concerns and made the transition seamless for you after years of contemplating the move. If you need any further assistance or have more projects in the future, feel free to reach out. Thank you for choosing our service!

English: "Thank you for your feedback! We are glad to hear that you appreciate our communication and how we address and resolve errors and adjustments promptly. If you have further concerns, please do not hesitate to reach us, we'd be happy to help." German: "Vielen Dank für Ihr Feedback! Wir freuen uns zu hören, dass Sie unsere Kommunikation schätzen und wie wir Fehler und Anpassungen prompt angehen und lösen. Falls Sie weitere Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen gerne."

Hi Robin Glass Supplies Team, Upon reading your message, I genuinely felt your frustration and disappointment, and for that, I am truly sorry. At LitExtension, we pride ourselves on ensuring our customers have positive experiences, and it saddens me to know that we fell short with you. Your feelings are valid, and I want you to know that your concerns are being taken to heart. I have contacted you directly to discuss your concerns and how we can improve our service to you. Looking forward to hearing from you over there. We hope to win you back. Warmest regards, Anna Hoang LitExtension Customer Success Manager

Thank you for sharing your experience with us! We are delighted to hear that your migration from Wix to Shopify, including a substantial amount of data, was smooth and fast with Andy's assistance. Providing seamless transitions is a top priority for us. Your recommendation of Andy and our team at LitExtension means a lot to us. If you need any further assistance or have more migration needs in the future, please feel free to reach out. Thank you for choosing our services!

Thank you for your feedback! We appreciate your kind words about our team's assistance throughout your migration process. We strive to provide excellent support to ensure a smooth transition for our clients. We look forward to the completion of your migration, and we are here to address any further needs or concerns you may have. Thank you for choosing LitExtension!

Thank you for your feedback! We are thrilled to hear that Andy and Peter provided great service to you. Your recommendation means a lot to us. If you have any more needs or require further assistance in the future, please do not hesitate to reach out. Thank you for choosing our service!

We appreciate your kind words! Thank you for acknowledging our service as outstanding. Your satisfaction is our priority, and we are grateful for the opportunity to assist you. If you ever need further assistance or have any questions, feel free to reach out. Thank you for choosing us!

Thank you for sharing your experience with us! We are delighted to hear that your migration from Squarespace to Shopify went smoothly with the assistance of Blue Nguyen. Our team values providing helpful and responsive support to ensure a seamless transition for our clients. Your recommendation means a lot to us, and we are grateful for the opportunity to assist you. If you have any more migration needs in the future, please don't hesitate to reach out. Thank you for choosing LitExtension!

Thank you for your kind words! We are glad to hear that you found our team very helpful and responsible. Customer satisfaction is our top priority, and we are always here to assist you in any way we can. If you need any further help or have any questions, please feel free to reach out. Thank you for choosing our services! The LitExtension Team

Hi Valued Client, This is Anna, Customer Success Manager at LitExtension. On behalf of the team, I apologize for any inconvenience you experienced with our migration app, and I want you to know that we did not intend to provide you with such an unsatisfactory experience. After reviewing your case, we see that there's no migrations created by your account; so we wonder if you encountered difficulties in creating the migration. We understand how frustrating this can be, and we genuinely want to assist you in overcoming these challenges. I have personally reached out to you via email to discuss the matter further and provide you with optimal solutions to help you successfully launch your store at the earliest convenience. If you could kindly check your email and get back to us, we would greatly appreciate it. Your success is our success, and we are committed to ensuring your satisfaction. We value your feedback and want to work closely with you to address any concerns and provide a positive experience. Please rest assured that our team is dedicated to finding the best possible resolution for your situation. Thank you for your understanding & We hope to win you back. Best regards, Anna, Customer Success Manager

Thank you for taking the time to share your experience with LitExtension! We greatly appreciate your kind words and are thrilled to hear that you had a positive interaction with our Technical Expert, Andy. At LitExtension, we strive to provide top-notch customer service and ensure that our clients have a seamless and efficient migration experience. We believe in taking the extra step to ensure the best possible outcome for our clients, and we're glad that everything went smoothly for you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help!

We're thrilled to hear that you found our service to be professional and of high quality. At LitExtension, we strive to provide excellent solutions at reasonable prices, and we're glad that our service met your expectations. Our team takes pride in being responsive and accommodating to our clients' unique business requirements. We're delighted that we were able to address your questions and special needs throughout the migration process. Thank you once again for your kind words and for entrusting us with your migration. We're grateful for the opportunity to serve you.

Thank you for sharing your positive experience with LitExtension! We greatly appreciate your feedback. We're delighted that we were able to successfully and professionally handle your migration. Providing excellent service and ensuring a smooth migration experience is our top priority. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Thank you for expressing your happiness with our service! We are thrilled to hear about your successful transition from BigCommerce to Shopify and the excellent experience you had with our LitMigration team. Ensuring a smooth and seamless transition is our utmost priority, and we are glad that our team was highly responsive and provided exceptional customer service throughout the process. We appreciate your recognition of their efforts in making any necessary tweaks and ensuring your satisfaction. Thank you once again for choosing our services. If you have any further questions or require any assistance, please don't hesitate to reach out. We are here to help.

Thank you for your feedback regarding our migration services. We are delighted to hear that your experience was easy, safe, and professional. Ensuring a seamless and secure migration is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your trust in our services. Should you require any further assistance or have any questions, please do not hesitate to reach out. We are here to help. Thank you once again for choosing our services.

We greatly appreciate your positive feedback regarding the exceptional job done by our technician, Andy, during the migration of your store. We are thrilled to hear that everything was migrated perfectly and that he promptly resolved any issues that arose. Delivering a seamless and error-free migration is our top priority, and we are glad that Andy met your expectations. We will make sure to convey your appreciation to him for his outstanding work. Thank you for choosing our services, and please feel free to reach out if you require any further assistance. We are always here to help.

Hi Katia, I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services. First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients. As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients. We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively. Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve. We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made. We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding. Anna, Customer Success Manager LitExtension

Thank you for choosing our services to migrate your store from nopCommerce to Shopify. We appreciate your positive feedback regarding your pleasant cooperation with Andy throughout the process. We are delighted to hear that our team conducted thorough checks, made necessary modifications based on your feedback, and completed the migration swiftly. We understand the importance of timing, and we are glad that we were able to coordinate the migration just before your new Shopify site went live. Providing great service is our top priority, and we are thrilled that we met your expectations. If you require any further assistance in the future, please don't hesitate to reach out. We are here to help. Thank you once again for your kind words and for choosing our services.