LitExtension Store Migration

Thank you for expressing your happiness with our service! We are thrilled to hear about your successful transition from BigCommerce to Shopify and the excellent experience you had with our LitMigration team. Ensuring a smooth and seamless transition is our utmost priority, and we are glad that our team was highly responsive and provided exceptional customer service throughout the process. We appreciate your recognition of their efforts in making any necessary tweaks and ensuring your satisfaction. Thank you once again for choosing our services. If you have any further questions or require any assistance, please don't hesitate to reach out. We are here to help.

Thank you for your feedback regarding our migration services. We are delighted to hear that your experience was easy, safe, and professional. Ensuring a seamless and secure migration is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your trust in our services. Should you require any further assistance or have any questions, please do not hesitate to reach out. We are here to help. Thank you once again for choosing our services.

We greatly appreciate your positive feedback regarding the exceptional job done by our technician, Andy, during the migration of your store. We are thrilled to hear that everything was migrated perfectly and that he promptly resolved any issues that arose. Delivering a seamless and error-free migration is our top priority, and we are glad that Andy met your expectations. We will make sure to convey your appreciation to him for his outstanding work. Thank you for choosing our services, and please feel free to reach out if you require any further assistance. We are always here to help.

Hi Katia, I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services. First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients. As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients. We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively. Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve. We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made. We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding. Anna, Customer Success Manager LitExtension

Thank you for choosing our services to migrate your store from nopCommerce to Shopify. We appreciate your positive feedback regarding your pleasant cooperation with Andy throughout the process. We are delighted to hear that our team conducted thorough checks, made necessary modifications based on your feedback, and completed the migration swiftly. We understand the importance of timing, and we are glad that we were able to coordinate the migration just before your new Shopify site went live. Providing great service is our top priority, and we are thrilled that we met your expectations. If you require any further assistance in the future, please don't hesitate to reach out. We are here to help. Thank you once again for your kind words and for choosing our services.

Hi CosFair GmbH Team, This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern. Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price. You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names. Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API. I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues. In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations. We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers. Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you. Thank you so much for your understanding and cooperation. Best regards, Anna Hoang, Customer Success Manager

We sincerely appreciate your feedback and are thrilled to hear about your great experience with LitExtension. It's fantastic to know that we were able to assist you seamlessly in migrating from the aging HikaShop ecommerce software to Shopify without any issues. Thank you for choosing LitExtension and for taking the time to share your satisfaction. We are committed to delivering excellent service and support to our valued customers like you. Should you require any assistance in the future, please do not hesitate to reach out. We are here to help.

"¡Gracias por tus amables palabras! Nos esforzamos por brindar un servicio excelente y mantener un alto nivel de profesionalismo. Apreciamos mucho tus comentarios positivos." "Thank you for your kind words! We strive to provide excellent service and maintain a high level of professionalism. Your positive feedback is greatly appreciated."

Thank you for sharing your fantastic experience! We sincerely appreciate your recommendation and would be delighted to assist anyone seeking top-notch data migration services.

Thank you for your enthusiastic review! We're thrilled that you had an excellent experience with our service. Our team at LitExtension is delighted to have made your migration from Square to Shopify a seamless and hassle-free process. Despite the time zone difference, we ensured daily communication and 24/7 chat support to address your questions promptly. We appreciate Jett's dedication in working late to migrate your final orders after the domain migration. We're ecstatic that you chose our team to handle your store migration. Don't hesitate - take the leap and let us assist you!

Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with our app. While we apologize for any initial difficulties you encountered with certain product imports, we're pleased to know that Dean from our technical support team promptly resolved the issue for you. If you require further assistance or have any questions, please feel free to reach out to us. Thank you once again for choosing LitExtension.

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our team at LitExtension was able to assist you with your complex migration from Opencart to Shopify. We understand how important it is to ensure a smooth transition, especially when dealing with product options, placeholder text, and min/max characters. We're glad that our suggested app for handling product options worked well for you. Our goal is to provide comprehensive solutions to make the migration process as seamless as possible. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We'll be more than happy to help. Once again, thank you for choosing LitExtension. We appreciate your trust in our services.

Thank you for sharing your feedback! We greatly appreciate your recommendation of our data migration tool, and we're glad it paid off for you. Our goal is to ensure a seamless transition, and we're delighted that our team was able to deliver just that. Fast communication is a priority for us, and we're pleased to hear it met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you for taking the time to share your positive experience with our company! We greatly appreciate your feedback. We are thrilled to hear that our staff provided you with excellent support, and specifically, that Jett made your database migration process smooth and hassle-free. Delivering outstanding customer service is our top priority, and we are glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our service. Our team takes pride in providing top-notch assistance and ensuring that our customers are well-informed throughout the migration process. We understand the importance of keeping you updated on the progress and timing of the migration, as well as addressing any follow-up questions you may have had. It is our commitment to deliver a seamless and hassle-free migration experience. We genuinely appreciate your positive feedback and the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help!

Thank you for taking the time to share your positive experience with LitExtension. We are delighted to hear that our service exceeded your expectations and that you had a smooth migration from OpenCart to Shopify. Our team takes great pride in providing professional and reliable migration services. We understand the importance of keeping our clients informed throughout the process, and we are glad to hear that our communication met your expectations. Your recommendation means a lot to us, and we greatly appreciate your trust in LitExtension as a solution for migration. If you have any further needs or require assistance in the future, please do not hesitate to reach out to us. We are here to help.

Thank you for sharing your positive experience with our company. We greatly appreciate your feedback and are delighted to hear that you found our team highly professional, knowledgeable, and enjoyable to work with. Your kind words mean a lot to us. Providing top-notch services and ensuring a seamless store migration process are our top priorities at LitExtension. We are thrilled that we were able to exceed your expectations and be the best company you've worked with for store migrations. Your satisfaction is a testament to our commitment to delivering exceptional service. We sincerely appreciate your recommendation and are excited about the opportunity to serve you again in the future. Please feel free to reach out to us anytime you require our services. Our dedicated team is here to assist you every step of the way. Once again, thank you for choosing LitExtension. We genuinely value your business and the trust you have placed in us. We look forward to continuing our partnership and providing you with outstanding solutions.

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that choosing Litestension for your platform migration was a great decision and that everything went smoothly throughout the entire process. We take pride in providing exceptional customer service, and we are delighted that our team could meet your expectations. Timely responses, quick resolution of questions and issues, and a high level of support are all aspects we strive to deliver to our valued clients. It's fantastic to know that you are satisfied with the flawless transformation of your new website, which was designed by our sister company. We believe in offering a comprehensive solution to our clients, and ensuring a seamless transition is a top priority. Your recommendation means a lot to us, and we truly appreciate your trust in Litestension. Should you require any further assistance or have any future needs, please do not hesitate to reach out. We are always here to support you. Once again, thank you for your feedback and for choosing Litestension. We look forward to serving you in the future.

Thank you so much for taking the time to share your positive experience with our migration service. We greatly appreciate your feedback and are thrilled to hear that your migration from WooCommerce to Shopify was smooth and efficient. We're delighted to hear that Harry and our team were proactive in assisting you throughout the process. Our goal is to provide excellent customer service and ensure a seamless transition for our clients. It's great to know that they helped you choose the best plan and that you found our service to be of high quality. At LitExtension, we take pride in listening to our customers' needs and preferences, and we're glad that this was reflected in your experience. Your recommendation means a lot to us, and we're grateful for your trust in our services. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. Thank you once again for your kind words and for choosing LitExtension.

Thank you for sharing your outstanding experience with Ralph and our migration services! We are thrilled to hear that Ralph has been exceptional throughout your migration from your old OpenCart store to Shopify. Ralph takes great pride in providing efficient and helpful support to our customers, and we are delighted that he was able to meet your exact requirements. It's fantastic to know that he was quick to answer your questions, adapt the migration to your specific needs, and provide valuable assistance throughout the entire process. We understand that migrations can sometimes be time-consuming, but we are glad that Ralph consistently checked in with you to offer his help and encouragement. We believe in building long-term relationships with our customers, and Ralph's proactive approach demonstrates that commitment. On behalf of Ralph and the entire team at LitExtension, we would like to express our gratitude for choosing our services. If you ever need further assistance or have any additional requirements, please don't hesitate to reach out to us. We are here to help. Once again, thank you for your kind words and for acknowledging Ralph's exceptional support. We truly appreciate your feedback and look forward to serving you again in the future.