LitExtension Store Migration
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Customer Service is better than what I've ever experienced. Keep on doing this and people will love your service/ company even more.
Hello, Thank you for your feedback! It was such an honor for us to assist you throughout the migration process. Should you have any further questions, please contact us via Live chat on our website or drop us an email via [email protected]. We are more than happy to support you. Thanks, LitExtension team
I'd give Derek and his partners more than 5 stars if I could. Excellent customer service that went above and beyond. Fast and kind communication via LiveChat and email, and assistance weeks after my migration. Just excellent, I highly recommend LitExtension. Thank you so much for all of your help!!
Thank you for your positive review, Katie. We are happy to know that you're satisfied with our service and support team as well as would recommend it to everyone. Should you have any further problems, feel free to contact us. We are available 24/7 for you Best, LitExtension Team
I used this service to move from cs cart more of 10.000 products and a lots of orders, not good service, support not have replied a lots of email, migration have a lots of issue, others service are better!
Hello Planethair, I would like to send you our dearest apology for this inconvenience. Let me clarify the case for you. A LitExtension All-in-One project will be closed when our team has finished the migration and quality testing, as well as fulfilled all requirements of customers that we have agreed on beforehand. For 3 months afterward, customers can run unlimited re-migration or smart update for free. After that point, further work will be charged accordingly to our Pricing policy. In this case, it was our pleasure to successfully finish an All-in-One migration project for you. Because we would like to do everything within our ability to keep you satisfied, we have let you run re-migration without any fee even after the 3-month period. However, it's not possible for us to perform any free customized work after your All-in-One package ends, since customization requires our developers to invest hours of coding to get it done which will require payment. We have done everything we can in order to serve you best. I hope to have your understanding.
The Lit team was very responsive and helped us migrate 20,000+ products, 100,000+ user accounts from Volusion to Shopify. They went above and beyond and helped us get to where we needed to be without adding additional scope every step of the way. They're the real deal!
Thank you so much for your kind words. It was such an honor for us to walk with you through your migration process and we're glad that you are satisfied with the services. Should you have any issues after the migration, please don't hesitate to contact our support team. We are more than happy to assist you at any time. Cheers, LitExtension Team
We used LitExtension for our BigCommerce store to Shopify. I thought this would be more of a self service extension rather than a service. I talked to their customer service agents dozens of times. If I had a problem they couldn't quite help me solve, they always had an alternate and good solution. This is a service, not just a tool and I am very pleased with how much they helped up migrate over 150,000 orders!
Thank you for using our service. We wish you all the best with your new store! Best Regards, LitExtension Team
BEWARE!!!! JENNY/LUU DOAN DELETED OVER 8200 PRODUCTS, CUSTOM COLLECTIONS AND CUSTOM TAGS! FIND ANOTHER COMPANY. WE SPENT OVER 200 HOURS CREATING THE STORE AND HAD TO REBUILD IT AFTER IT WAS DESTROYED BY JENNY. HAD TO GIVE 1 STAR TO BE ABLE TO SUBMIT REVIEW, THEY DON'T DESERVE THAT!!! OH, THEY ARE IN VIET NAM, SO YOU CAN ONLY MESSAGE THEM AT 3AM!! THEY NEVER TRIED TO FIX THE ISSUE AND OFFER TO COMPENSATE MY COMPANY. VERY UN-PROFESSIONAL. VERY UNCOOPERATIVE WITH ME, THE CLIENT. I DON'T RECOMMEND.
Hello Max, On behalf of the team, I sincerely apologize for the inconvenience that we have caused you. Customer satisfaction has been LitExtension's top priority since the very beginning and we have always thrived to deliver the most pleasant migration experience for our customers. Unfortunately, mistake was made by our team which caused you great disturbance and we are truly sorry for that. We have worked with our team to ensure that this will never happen again in the future. Once again, we are terribly sorry for your unpleasant experience. Hope to have your understanding.
Full transfer between Vend and Shopify. Any problems or missing parts were quickly resolved through their helpful support system. Saved us a huge amount of work. Would recommend.
Dear Bathsheba, On behalf of LitExtension Team, we'd like to send you the warmest appreciation for your purchase. We're so happy knowing that you are satisfied with our service, making us love what we're doing more and more. Once again, thank you! Warmly, LitExtension Team
I was trying to migrate our store from Magento to Shopify. I was really worried about the manual process of copying the products but I am glad I found LitExtension. This tool is amazing and saved me a lot of time. its easy to install and within a few minutes all my catalog was migrated. The team is always responsive and willing to help. Thank you guys !
We are so excited to see your positive reviews on our service and we want to reach out to say thank you for that. It's has always been a good feeling to see such thing. We know you could have options when it comes to store migration, so it means a lot to us that you’d choose to purchase our products. Again, thank you for that. Wish you and your beloved ones manage through the pandemic safe and sound. With gratitude, LitExtension Team
We needed to migrate a store from Magento to Shopify. It was a complex project - they had a few currencies, most of the orders were pre-orders, products had various custom attributes. I was looking into solutions, and contacted LitExtension support multiple times to ask some clarifying questions. They were always responsive and willing to help. One of the issues that we had was that the hosting provider didn't give the access to the database, but they did provide a database dump - and the tech team extracted the data from there. They also did various customizations to transfer the data in the most accurate way. So, I want to thank LitExtension team for their help!
Thank you so much for giving us a chance to contribute to your business development. We're glad we made you satisfied. We hope to see more of you! Sincerely yours, LitExtension team
We needed to migrate a couple of stores for our clients, and I contacted LitExtension a few times to discuss some customization details. They have always responded fast, and were willing to help. When we ordered the first migration, it was done on the very next day. We're now planning to do a second, bigger and more complex migration, and looking forward to successfully working with them on that.
Thank you Le for visiting us and making your purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Kind regards, LitExtension Team
From Prestashop to Shopify 5* ! I asked LitExtension and many others companies to migrate our full database (customers, orders, items,...), it was very fast and the customer service was very kind and professional ! Maxime - J&JOY
Thank you for letting us contribute to part of your business growth. We are writing this thank-you reply, grateful and happy. Sincerely yours, LitExtension Team
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