Littledata ‑ Customer Tracking
Littledata - Track 100% of revenue server-side
Rating
4.4
feedback
117
chart
#615
All reviews
Rating Breakdown
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July 19, 2023
Their customer service basically doesn't understand any technology, I asked them to help me install google purchase events, but they basically couldn't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. It is not recommended to use this app, it is a huge trap
Hi there, Thank you for sharing your feedback! I can see several conversations have been open between your store and our team, but unfortunately our initiatives to jump on a call and assist live were denied. We have provided you with the documentation needed to obtain the results that you were looking for and offered guidance to see the data that Littledata provides, but your interest was for something else. We appreciate the time to leave a review - every piece of feedback helps us learn and get better.
July 4, 2023
Don’t bother! Find something else!! The littledata app isn't tracking the events well. Some days it misses 100% of the events, some days it counts double. The biggest issue is that it is attributing the ads incorrectly. Sales generated by one ad is attributed to a totally different ad. The support is slow and useless. I'm seeking help with events on FB but they're tell me how to fix it in google analytics. Therefore this app should be removed before it starts ruining things better yet don’t install it!!!?
Hi there, Thank you for sharing your feedback! Our support team has been trying to get to the bottom of the issues that you reported and we'd really like to assist in getting everything set up. Feel free to email us if you'd like to give our app another try, we can make sure you will get another 30-day trial. Every piece of feedback helps us learn and get better.
July 3, 2023
Highly recommended. Resolved our GA4 tracking issues in hours, after we spent 2 months trying to explain and fix the issues with Google. Very impressed to date - with quick onboarding and setup, and customised reports provided at short notice. Overall very helpful and great support service.
June 14, 2023
Great app, easy to use and setup. Some great videos to aid with the migration to GA4. They have plenty of support if you have any issues too.
Thank you for reviewing our app. We're happy to hear that our product and team have been of assistance.
June 16, 2023
New UPDATE: They offered me to keep the plan as agreed when I signed up. Thank you . NEW UPDATE: I signed up a free plan (up to 50 orders/month) and now they are asking me 100$ /month. I waste so much time setting up this app since and now they are tricking me. YOU GUYS ARE NOT OK. I will report this to Shopify since it sounds not fair to me. UPDATE: the app is good but the support wast a lot of my time going on with a super long chat where they just "copy and paste" the same message without really try to help. Bad communication when you get to technical issues. Claudiu is very kind but he just take care of the commercial / first contact . When it comes to actual issues be ready to waste a lot of time for nothing. Not even the basics of a efficient communication to get to a solution. Very disappointed. My time is costly and I don't like to waste it like this. Very good app, it does the job. Also the support team is very helpful to clarify any additional doubt related to extra tracking issue (maybe due to third party plugins).
Thank you for taking the time to leave a review! We are glad you now have a data layer you can trust and that works automatically with the tools you are already using! Our team would be happy to chat through any issues with you and resolve any problems that might be limiting your efforts.—Blake, Head of Marketing
May 22, 2023
Very useful app. Helped to minimize the data gap we had in GA. Love that it embeds ClientIDs for both UA-3 and GA-4 into the Shopify analytics overview. The app also shows the user journey in GA. Very sleek. Above all, the team is very friendly, and always willing to help in account setup and beyond. Thank you.
We love hearing this! Thanks for choosing Littledata. We are excited to let you know that we've also added TikTok and Pinterest connections to the app! Be sure to head over to your dashboard and check them out. —Blake, Head of Marketing
May 4, 2023
Not only their tool is very efficient, and our data is now super clean (with very easy setup), but their customer support is really amazing. Always prompt to give us very qualified and technical answers, I love working with them. Thank you LittleData !
Your review is highly appreciated. We hope to keep on delivering the same level of service. Thank you for giving us a chance. .
April 20, 2023
Excellent product to help us have more accurate data in GA and GA4 that matches our Shopify report. Their support team also did an amazing job on guiding us setup or GA4 properly which I don't know where can you find this kind of service.
Thank you for your review. We appreciate your time and are happy to hear that you enjoy our app.
April 19, 2023
There are so many great things to say about Littledata! Our store had zero Google Analytics tracking before setting up Littledata. The tutorial they provided was easy to follow, and when we encountered one minor issue the support team was responsive and quickly helped us resolve the issue. Littledata has helped us work on funnel gaps by providing fantastic easy-to-read insight in GA. Thanks to that insight, we were able to make changes and nearly double our checkout conversion! The Free plan is meeting our needs right now, but as we grow Littledata will definitely be an app we keep on board.
April 19, 2023
Staff is more than helpful, going above and beyond to ensure client success. They've been a critical part of our business getting the data we need to make informed decisions to grow the company. More than just a normal partner, they give you the tools you need to succeed, both out of the box and custom built.
Thank you for reviewing our app. We're happy to hear that Littledata is an essential part in business decision making.
March 9, 2023
Super helpful customer support team. They helped us fixing our tracking issues in a timely manner for GA and GA4!
March 7, 2023
Very helpful support team, helping us with the integration of GA4 nd checking if all data is coming through correctly. Littledata works perfectly!
We appreciate the review. Happy to be of assistance.
Feb. 24, 2023
Amazing customer service team that's helping me make sure my data matches between all channels, and in GA. Super recommend!
Feb. 22, 2023
For the first time in my 10y career with online marketing, there is 0 discrepancy between our Shopify & Google Analytics (UA) data! The implementation cannot be easier and the Support Team (Cornelia) has been extremely helpful, thorough and fast with the help. Even jumped into a call with a short notice to resolve an issue. Well-deserved 5 stars.
Feb. 14, 2023
Really great app with awesome support. I tried the 30 days test version and i am very excited how exact the tool is working.
Feb. 10, 2023
Update: We had a problem reaching the customer service team, which now got solved. Bianca even took the time to jump on a personal call with us to solve the issue!
Hi, It was a pleasure chatting with you. We hope to continuously offer the same level of service and data accuracy.
Jan. 25, 2023
Really great - it removes the dreaded headache that comes with GA4's numerous data layer requirements. Customer service have also been very responsive and helpful.
Thank you so much for taking the time to review our app. We are happy to hear Littledata helped with your sending data into GA4 without troubles.
Dec. 21, 2022
Incredible value! No fancy sales team, no fancy dashboards - just clean, reliable data that has gotten us through the iOS mess for 10+ months now. Highly recommend!
Dec. 19, 2022
Great app! The support team is very helpful and the integration is working a charm. Thank you Denisa.
Dec. 19, 2022
I was having so many issues with GA and with Littledata they completely solved it! Working with the team there has been incredible and so happy I found this solution. I highly recommend their app.
Thank you for your review. We appreciate your time and are happy to hear that you enjoy our app.