LPO Live Product Options
Live Product Options - Custom Shopify Products
Rating
4.9
feedback
264
chart
#688
All reviews
Review RSS Feed
Nov. 26, 2024
The support staff have been very helpful on all occasions I have needed assistance. Very quick to reply and straight to rectify the issue! The only negative I have had with the app is I have found discount codes have clashed with live product options. I haven't yet found a way around this.
Hi Merchant, glad the app is useful for your store! Regarding discounts, our app supports various checkout settings, the newest setting "Checkout extensibility" supports all native discounts from Shopify.
Aug. 21, 2024
The issue with the order discount has been perfectly resolved.
Discounts are calculated by Shopify and not our app. We've checked the Discount config and the Merchant did not include the right products. Update: glad the issue has been resolved, thanks for using our app!
July 25, 2025
Initially, we were very happy with the app and the support provided. However, as our usage scaled to around 500 interactions per month, a couple of issues emerged (noted below) , and the initial support experience for the latest issues was a little underwhelming. That said, support did come through in the end. - Occasionally, customer preview images wouldn’t attach to the order. We were told this may occur if the customer's device doesn’t have enough memory to generate the preview image before adding it to the cart. The app builders preferred the app to still be able to add the product to the cart without the preview versus the add to cart not working at all. Whilst understandable (and preferable to the cart failing), it can add time to the process of creating the product with the customer selections when previews are missing. This is not so much an shortcoming with the app, but rather just something to be aware of when using the app (which we were not at the time). - In another case, customer form selections were completely missing from an order, despite validation rules being in place. Support initially responded that they couldn’t replicate the issue and were therefore unable to help, which was frustrating. After posting our review, support re-engaged promptly. They investigated further, requested collaborator access, and identified that the issue stemmed from a setup error on our side. One part was resolved directly by support, and they provided documentation to help us resolve the second part. This was appreciated. That said, while the issues were caused by incorrect initial setup (by us), it would have been more helpful if the initial support response had included possible causes like configuration issues - especially given the symptoms described. A more thoughtful support process from the start would have avoided much frustration. In summary: The app is great and does what is says on the can. When support is proactive, they’re excellent. We’ve revised our rating to 4 stars to reflect both the initial frustration and the strong recovery by the support team. As always, happy to (and will) review this score going forward.
Thanks for the honest and fair feedback! I want to assure you that our app undergoes extensive testing, including automated tests for the add-to-cart and order flows with every new version. This process helps us prevent app specific bugs and maintain a smooth experience for our customers. Based on your description, the issues you’re experiencing are very likely related to theme or device specific factors, which are unfortunately outside the app’s direct control. I've replied to your support ticket and i'm offering a free theme audit to avoid any theme specific issues going forward. All the best Michael
Jan. 17, 2024
good functionality. good support team. fulfills what we need as a business without being overly complex.