LPO Live Product Options
Live Product Options - Custom Shopify Products
Rating
4.9
feedback
264
chart
#688
All reviews
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July 16, 2025
I'm very disappointed. The app has difficulty implementing extensive configurations. Customer support confirmed this in writing. Afterward, I'm transferred to a supervisor, who rudely and unprofessionally fobs me off, even though I've repeatedly described all the steps for the desired configuration in as much detail as possible. No support, no insight, and we only had a few configurations in the shop. It would have been easy to familiarize ourselves with the products. No interest in addressing the problem. Many other apps are significantly better. Afterward, I requested a cancellation of the contract, but there was no further response. Those statements are simply not true, Michael. We've been fumbling with your app since February 2025, and the implementation isn't working. Your integration was far too late and was very arrogant and unprofessional. Furthermore, the app isn't "the best"—it only has 271 reviews. There are better ones! You mentionend my full name: Rechtsanwältin M. Jackwerth / Kanzlei Jackwerth
Dear Maren Jackwerth, you sent us 20+ emails and were not able to explain your issue. I offered twice to schedule a call, and you failed to reply. Your review makes incorrect claims, I stand to correct your review; 1. We have many happy customers (see our reviews) with some very complex configurations that process thousands of orders daily. 2. We are one of the best options and customizer apps with extensive features like quantity discounts / bundles / dynamic live preview / price formulas. 3. We always offer refunds when asked.
Aug. 19, 2024
I installed the app and worked with it for 2 days. It is very difficult to receive help and communication is very behind.
Hi Merchant, apologies for the inconvenience with our support so far! I've checked our system and saw that our team replied to multiple of your tickets. Our app is used on thousands of stores, we do our best to reply to everyone in a timely manner. Rest assured, i've just personally reached out again to get your matter resolved. I hope you can reconsider your review. All the best, Michael
July 21, 2024
Instead of fixing their mistakes, they just dismiss you: Great, the app store is a free market, our app does not seem to be a great fit for you. You can find the best app that meets your needs.
Merchant was sending disrespectful emails. We told them very nicely that the app is not a great fit. Well worth receiving a 1-star review!!
Feb. 16, 2024
Just so many issues with a larger store. Also a disaster if you use coupons, particularly collection specific coupons (For example, 20% off all tees). Just a nightmare.
Hi Scott, the issue you are referring to is related to Shopify Draft orders, which don't support all discount types (Platform limitation). Our app now actually supports the newest Checkout extensibility, which supports all Discount types. I hope you can give our app another chance and reconsider your review. All the best with your store Michael
Jan. 30, 2024
Please save yourself some time. Buggy app, bad support, sometimes does not charge engraving fees. Steer clear!
Hi Katy, our support team repeatedly replied to your requests and asked to share more details. Our app is well tested, so there is most likely an issue on your theme. All our plans include theme support, we always do our best to resolve such issues for our Merchants!
Dec. 2, 2023
This is one of the most unfriendly apps I've ever used. It is too complicated for a non-programmer, your average person setting up a website. I spent well over 50 hours trying my best to make it work with out success.
Hi Stephen Fristoe, our team works very hard on making the app user-friendly while also making it one of the most powerful options apps. Our support is also always available to help, I can see you have reached out to us, and we resolved your request in which you replied with "Thanks, it worked." We are a hardworking team of developers and customer support agents, I truly hope you can reconsider your review. We wish you all the best with your store.
Aug. 3, 2023
I have been struggling for 8 months with this app. Dev keeps referring to documentation that fails to resolve my issues.
Our app is very powerful, we always recommend to read our docs and watch our introduction videos! We've only received a single ticket from your store, please reach out again and we will do our best to get your product config setup to your needs!
May 22, 2023
When I've used this software to set up custom products, I've had problems needing help from customer service, but the most I've gotten in response is to check the self-help documentation. I have clearly explained to customer service that I am having problems setting up a custom product and have recorded a video about it and sent it to him. But the response was "we can't help customers set up the product", which is really frustrating. As a paying customer, I just want the customer service to guide me through the setup of this custom product. That's all. But it seems to be difficult for them. So, I have to warn shopify sellers who want to use this software. They are not very friendly. I've been using this software for 4 days now and I haven't finished setting up a custom product yet. It's too bad. NEW FEEDBACK: terrible service, I left them a 1 star message feedback. But instead of communicating with me nicely, they said I was extorting them. They said I had to delete this message before they would fix the problem I was experiencing. I decided that I will sue them at shopify for the app. Third Response：This is a company that has no service, they only blame the user.
We provide one of the best support on shopify. This merchant sent a link to a competitors product and demanded we create a video for you to copy it. This is not what we offer.